Update - At this time, we are advising customers of important PHP security updates following the identification of two critical vulnerabilities: CVE-2026-109618 and CVE-2026-109619.
These vulnerabilities affect multiple PHP versions and may expose servers and hosted applications to security risks if left unpatched.


==== Customer Action Required ====
Customers without a Monitoring & Maintenance Agreement (MMA) are responsible for applying the required security updates to their servers.
Servers Australia will not automatically apply these updates to self-managed, unmanaged or other hosting services that are not covered by an MMA.
We strongly recommend reviewing your PHP installations and applying the necessary security updates as soon as possible.


==== Recommended Actions ====
=== Update PHP to a Supported Version ===
Review all installed PHP versions and update them to the latest compatible security release.
Where possible, we recommend upgrading to PHP 8.4 or PHP 8.5, provided your websites, applications and extensions support these versions.
As of 22 October 2026, the minimum upstream PHP releases addressing these vulnerabilities are:
PHP 8.2.35
PHP 8.3.36
PHP 8.4.27
PHP 8.5.12

=== Apply Updates Across All PHP Installations ===
Ensure security updates are applied to all PHP installations, including PHP-FPM, command-line PHP, web server PHP handlers and associated extensions.
For servers using cPanel or CloudLinux, apply the relevant vendor-provided security updates, including backported fixes where available.

=== Update Your Server Software ===
Apply available security updates to your operating system, hosting control panel (such as cPanel/WHM), web server and associated software.
Ensure your server is running supported software versions.

=== Review Older PHP Versions ===
PHP 8.1 and older versions no longer receive security updates from the official PHP project.
Some Linux distributions and long-term support (LTS) vendors may provide backported security fixes for these older versions. If you are using an unsupported PHP version, we recommend contacting your software vendor to confirm whether the required security fixes are available or upgrading to a currently supported PHP version.
Due to the severity of these vulnerabilities, the PHP security team has also provided minimal source-level backports for:

PHP 7.4: https://github.com/php/php-src/tree/PHP-7.4-CVE-2026-109618-109619
PHP 8.0: https://github.com/php/php-src/tree/PHP-8.0-CVE-2026-109618-109619
PHP 8.1: https://github.com/php/php-src/tree/PHP-8.1-CVE-2026-109618-109619

These fixes are intended to assist customers who build PHP from source or do not have access to security updates through an LTS vendor.
Please note that these backports do not restore official support for older PHP versions. Upgrading to a supported version remains the recommended approach wherever possible.

=== Verify Your Websites and Applications ===
After applying updates, restart any affected services, such as Apache, PHP-FPM or LiteSpeed, as required.
Confirm your websites and applications are functioning correctly and that the relevant security fixes have been applied.
We also recommend ensuring current backups are available and reviewing server and website logs for unusual activity.

==== Need Assistance? ====
If you are unable to complete these updates yourself, the Servers Australia Support Team can assist.
Please note:
Security updates for non-MMA services will not be applied automatically.
Customers are responsible for applying the updates or requesting assistance.
Support requests are subject to your existing service agreement, and additional charges may apply.
PHP upgrades may affect compatibility with older websites and applications. We recommend ensuring current backups are available before making changes.
To request assistance, please submit a support ticket through the Servers Australia Customer Portal:
https://mysau.com.au
==== Further Information ====
For additional information about these vulnerabilities, supported PHP versions and available security updates, please refer to the following official resources.
Official PHP Website:
https://www.php.net
PHP Supported Versions:
https://www.php.net/supported-versions.php
The PHP Foundation – Today's PHP Security Release, and How We're Strengthening PHP Security:
https://thephp.foundation/blog/2026/10/21/todays-php-security-release-and-how-were-strengthening-php-security/
We encourage all affected customers to review their environments and apply the necessary updates promptly to help maintain the security of their services.

Oct 22, 2026 - 13:37 AEDT
Identified - Servers Australia is continuing to respond to two recently disclosed critical PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619, which affect PHP installations across multiple operating systems and hosting environments.

Our teams are actively monitoring security advisories and patch releases from PHP, cPanel, CloudLinux, Ubuntu and other relevant vendors, and applying updates to customer servers covered by a Servers Australia Monitoring and Maintenance Agreement (MMA).

This status page will serve as the central point of information for customers regarding the progress of security updates, outstanding vendor patches and any potential service impacts.

==== Current Security Update Progress ====

=== cPanel – Non-CloudLinux Environments ===
Security updates have been applied to all applicable cPanel servers covered by an MMA that are not running CloudLinux OS.

PHP 8.2, 8.3, 8.4 and 8.5 – Security updates applied.
PHP 7.4, 8.0 and 8.1 – Backported security patches applied.

=== CloudLinux – ALT-PHP Environments ===
CloudLinux has now released security updates addressing the identified vulnerabilities for affected ALT-PHP versions across applicable operating systems.

Our team is actively deploying these updates across managed customer environments and validating that the appropriate security patches have been successfully installed.

=== Ubuntu and Other PHP Environments ===
Our team is continuing to review and apply applicable security updates for other managed PHP environments, including Ubuntu-based servers, as the relevant vendors release and confirm their patches.

==== Expected Service Impact ====
As part of this security maintenance, we will be restarting Apache, PHP-FPM and LiteSpeed web services, where applicable, to ensure security updates take effect.

These restarts may result in brief interruptions to website or application availability, typically lasting only a few seconds.
We are working to minimise disruption while prioritising the security of affected customer environments.

=== Customer Action Required ===
No action is required from customers whose affected servers are covered by a Servers Australia MMA. Our teams are coordinating and applying the necessary updates.

Customers who manage their own servers or PHP installations should review the applicable vendor security advisories and ensure relevant updates are applied as soon as possible.

=== Further Updates ===
We will continue to update this status page as additional security patches become available, outstanding updates are deployed, and our teams complete validation across the affected environments.

Need Assistance?
If you experience any issues with your website or hosted applications following this maintenance, please contact our Support Team by submitting a ticket through the Servers Australia Customer Portal.

We appreciate your patience and understanding as we undertake this important security maintenance.

Oct 22, 2026 - 12:39 AEDT
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Oct 22, 2026

Resolved - The MySAU Customer Portal is back online and fully operational.

The required PHP security updates have been applied, and customer access has been restored.

We thank our customers for their patience and understanding while we took the necessary precautions to protect our systems and customer information.

Oct 22, 05:58 AEDT
Update - Our team is actively monitoring the release of security updates addressing the recently disclosed critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

We are tracking vendor updates, including those from cPanel, CloudLinux and Ubuntu, to ensure security patches are applied as they become available.

=== MySAU Customer Portal ===

Our Development Team is working on the MySAU Customer Portal, applying the required security updates and validating the environment before restoring customer access.

The portal will remain offline until we are satisfied that it can be safely brought back online.

Further updates regarding the MySAU Customer Portal will be provided by our Development Team as work progresses.

=== cPanel Security Updates ===

cPanel has released security updates for PHP versions running on servers that are not using CloudLinux OS.

All cPanel servers covered by a Servers Australia Monitoring and Maintenance Agreement (MMA) that are not running CloudLinux OS have now had the following updates applied:

PHP 8.2, 8.3, 8.4 and 8.5: Security updates applied.

PHP 7.4, 8.0 and 8.1: Backported security patches applied.

Customers running PHP 7.2 or earlier are strongly encouraged to upgrade their websites and applications to newer, supported PHP versions and uninstall the older versions once compatibility has been confirmed.

=== CloudLinux and Ubuntu Updates ===

Additional security updates from CloudLinux and Ubuntu are being released progressively.

Our team will review and deploy applicable patches to managed servers as they become available, ensuring the updates are appropriate for the operating systems and PHP versions in use.

Oct 22, 03:42 AEDT
Update - Security patches addressing the recently disclosed critical PHP vulnerabilities are now available from PHP (https://www.php.net/).

Our team is currently working to apply the required updates to the MySAU Customer Portal and validate that the vulnerabilities have been addressed before restoring customer access.

MySAU will remain offline while this work is completed to ensure the portal can be safely brought back online.

We strongly recommend that customers who are able to manually update their PHP installations do so as soon as possible, ensuring they apply the appropriate security updates for their PHP version and operating system.

Customers should also monitor security advisories from their operating system, control panel and application vendors for any additional updates or recommended actions.

We will provide a further update once patching and validation of the MySAU Customer Portal have been completed.

Oct 22, 00:55 AEDT
Identified - Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.

We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.

Customer hosting services, servers and network infrastructure are not affected by this maintenance.

While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.

Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.

An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.

Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.

Oct 21, 18:45 AEDT
Investigating - Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.

We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.

Customer hosting services, servers and network infrastructure are not affected by this maintenance.

While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.

Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.

An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.

Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.

Oct 21, 18:45 AEDT

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 AEDT
Scheduled - Servers Australia will be undertaking priority maintenance on network infrastructure following the recent publication of a vendor security advisory.

This maintenance involves firmware upgrades to address identified security vulnerabilities and ensure the ongoing security, stability, and reliability of our network.

While we aim to provide customers with as much notice as possible, this work has been prioritised to minimise potential security exposure.

During the maintenance window, customers connected to the affected infrastructure may experience a brief interruption to network connectivity of up to 10 minutes.

We apologise for any inconvenience and appreciate your understanding as we continue to maintain the security and reliability of our services.

Oct 16, 22:20 AEDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Resolved - Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally.

Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed.

We appreciate your patience and understanding while our team worked to restore normal service.

Oct 12, 19:07 AEDT
Monitoring - We have identified the cause of the issue affecting our primary DNS resolvers and have implemented remediation.

We are currently monitoring the resolver to confirm stability. Email delivery and other services that rely on DNS resolution should now be working as normal.

We will continue to closely monitor the service for stability moving forward.

Oct 12, 15:29 AEDT
Investigating - We are currently investigating an issue affecting one of our primary DNS resolvers.

Customers may experience intermittent email delivery failures, with some messages being rejected due to DNS queries returning SERVFAIL responses. Other services that rely on DNS resolution may also be affected.

Affected DNS Resolver:
221.121.134.9

Our team is actively investigating the issue and working to restore normal service.

We will provide further updates as more information becomes available.

Oct 12, 14:57 AEDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.