Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

All Systems Operational

0

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Scheduled Maintenance

MySAU Portal UpgradePlanned Maintenance

Schedule

September 1, 2019 7:30PM - September 2, 2019 12:30AM AEST
September 1, 2019 9:30AM - September 1, 2019 2:30PM UTC

Components

Service Desk

Locations

Sydney, Brisbane

Description

Dear Customer, We have scheduled some exciting updates to the core systems that power the mySAU portal. These updates are part of our ongoing commitment to evolving the Servers Australia platform to meet your business and hosting needs well into the future. While they won’t be hugely visible to you in the form of shiny new features, what they will bring, are exciting improvements to scalability, availability, and performance of the mySAU platform. As this is quite a big leap forward, the upgrades will be completed during a maintenance window with the mySAU portal being unavailable during this time. Rest assured, this won’t affect your hosting services! Maintenance Window: Sunday, 1st September 7:30pm AEST to 12:30am AEST During this window, you won’t be able to access the MySAU portal, so if there is any information about your services you may need during this time, we recommend logging in beforehand and taking note of the information you may need. Additionally, support conversations will not be accessible, however, our Support Team will be available if you need to contact us: Within Australia: 1300 788 862 International: +61 2 8115 8888 Thank you for your patience, we look forward to delivering further mySAU portal features in the future.
Scheduled Generator Circuit Breaker Maintenance SY1Planned Maintenance

Schedule

September 2, 2019 7:00AM - September 5, 2019 5:00PM AEST
September 1, 2019 9:00PM - September 5, 2019 7:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY1

Description

As part of our Equinix's maintenance program, the Circuit Breaker Maintenance of the Generators will be performed. Equinix is undertaking the comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, various tasks will be undertaken to the Generator systems and associated fuel systems to ensure all is operating correctly. As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced during the planned works.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Upstream Backhaul/Peering Provider FaultDegraded Performance

Incident Status

Degraded Performance


Components

Network


Locations

Perth - Equinix PE2



August 14, 2019 9:55AM AEST
August 13, 2019 11:55PM UTC
[Investigating] Engineers are currently investigating an upstream peering and backhaul provider fault in our Equinix PE2 site. No customer impact has been caused due to services failing over to our alternate provider. Further updates will be provided ASAP.

August 14, 2019 10:31AM AEST
August 14, 2019 12:31AM UTC
[Monitoring] Our upstream provider has identified and resolved issues with their equipment relating to power. Services are now all back online with this provider.

August 15, 2019 8:59AM AEST
August 14, 2019 10:59PM UTC
[Resolved] Engineers have confirmed no further issues with this provider since restoration.
Data Centre Interconnect FailureDegraded Performance

Incident Status

Degraded Performance


Components

Network


Locations

Sydney - Syncom SYD1



August 14, 2019 9:52AM AEST
August 13, 2019 11:52PM UTC
[Investigating] Engineers are currently working with upstream providers to investigate a data centre interconnect that has failed. As the failed link is purely used for fail-over purposes there is no customer impact although we are now running on reduced redundancy in our Syncom Sydney facility. Further updates will be provided when possible.

August 14, 2019 10:38AM AEST
August 14, 2019 12:38AM UTC
[Monitoring] Connectivity over this link has been restored. We are currently waiting on the root cause from our upstream provider.

August 15, 2019 8:58AM AEST
August 14, 2019 10:58PM UTC
[Resolved] Engineers have confirmed no further issues with this link since restoration.