Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

Active Incident
Syncom Brisbane - Rack OfflineOperational

Incident Status

Operational

Components

Dedicated Servers

Locations

Brisbane - Syncom BNE


November 11, 2018 12:18AM AEDT
November 10, 2018 1:18PM UTC
[Investigating] Engineers are investigating a power issue affecting some dedicated servers within Syncom Brisbane. Further updates will be provided once available.

November 11, 2018 12:38AM AEDT
November 10, 2018 1:38PM UTC
[Monitoring] Engineers have isolated a faulty device causing the breaker feeding this rack to trip. All services should be restoring within the next few minutes. Engineers will proceed to closely monitor the power in this rack for the next 48 hours. If you have any further issues please don't hesitate to reach out to our support team on 1300 788 862 or by emailing support@serversaustralia.com.au
[Hazard Notice] Syncom Brisbane - GeneratorOperational

Incident Status

Operational

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure

Locations

Brisbane - Syncom BNE


October 28, 2018 9:13AM AEDT
October 27, 2018 10:13PM UTC
[Monitoring] During the routine maintenance yesterday, Engineers identified an issue with the Generator, this requires the generator to be taken out of service for some time whilst they work on this issue. As such, we have arrange for a Hire Generator to be installed immediately. This will be done today, and placed in the car park of the Syncome Brisbane Data Centre for a period of around a week whilst we wait on the primary generator to be fixed. To ensure that everything is running smoothly, there will be a ‘Dark Site’ test performed today, this is under extreme circumstances due to a new generator being connected to our Automatic Transfer Switch to ensure that during a power outage, the generator will start automatically. The risk here is low due to the DC having battery backup and engineers and Servers Australia staff being on-site. At this stage we are not sure of the time of the test, however we do estimate it to be around 2:00pm on Sunday 28th October 2018. No issues are planned, however this is a hazardous works notice.

October 28, 2018 1:20PM AEDT
October 28, 2018 2:20AM UTC
[Monitoring] Update: In approximately 60 minutes Generator Engineers In conjunction with Servers Australia Engineers on site will perform the Site Dark test to ensure our entire system will automatically switch over to the new Generator in an event of an actual blackout.

October 28, 2018 5:38PM AEDT
October 28, 2018 6:38AM UTC
[Monitoring] Our sincere apologies, On site engineers, have delayed dark site testing due to a cable run taking longer than expected to complete, We'll provide the next status update in approximately 45 minutes.

October 28, 2018 6:12PM AEDT
October 28, 2018 7:12AM UTC
[Monitoring] Within one hour the team will be conducting the dark site test. Further updates will be provided as this proceeds.

October 28, 2018 6:55PM AEDT
October 28, 2018 7:55AM UTC
[Monitoring] Engineers have completed initial Dark Site Testing without transferring load to the generator to ensure all control lines are operational. Engineers will be performing a Dark Site Load Test on the generator within the next 25 minutes. Further updates will be provided once this has been completed.

2

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Syncom SYD1 - Preventative Generator MaintenancePlanned Maintenance

Schedule

November 7, 2018 8:00AM - 4:00PM AEDT
November 6, 2018 9:00PM - 5:00AM UTC

Components

Network, Dedicated Servers, Colocation, Infrastructure

Locations

Sydney - Syncom SYD1

Description

Servers Australia along with specialist contractors will be completing scheduled generator checks and maintenance on the 7th November 2018. While no impact is expected, during some stages of the maintenance, the generator will be isolated. UPS power will remain available for the duration of the maintenance for site redundancy.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Telstra Network IssuesService Disruption

Incident Status

Service Disruption


Components

Network


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Vocus, New Zealand



November 15, 2018 8:14AM AEDT
November 14, 2018 9:14PM UTC
[Identified] Servers Australia Network Engineers have identified an issue with some IP ranges being advertised by Telstra, causing the prefixes to no longer route correctly to Servers Australia. We are working with Telstra at present to have them clear up the advertisements on their end and restore service.

November 15, 2018 8:50AM AEDT
November 14, 2018 9:50PM UTC
[Identified] Engineers at Telstra have confirmed the issue is on their end and are working through removing all announcements. The current ETA for full restoration is 9:30 AEDT, with some prefixes starting to come back now.

November 15, 2018 9:27AM AEDT
November 14, 2018 10:27PM UTC
[Resolved] Telstra has removed the incorrect IP advertisements and services should be restored. If you are still experiencing any issues please contact our support team for further investigation.
Packet Loss - MelbourneDegraded Performance

Incident Status

Degraded Performance


Components

Network, Dedicated Servers, Colocation


Locations

Melbourne - Equinix ME1, Melbourne - NextDC M1



November 14, 2018 3:59PM AEDT
November 14, 2018 4:59AM UTC
[Investigating] Network engineers are currently investigating packet loss at our Melbourne facilities. Further updates will be provided ASAP.

November 14, 2018 4:07PM AEDT
November 14, 2018 5:07AM UTC
[Identified] Engineers have identified the issue and are working internally to implement a fix. Further updates will be provided ASAP.

November 14, 2018 4:40PM AEDT
November 14, 2018 5:40AM UTC
[Monitoring] Engineers have made changes to mitigate this problem. We will be closely monitoring over the next 30 minutes before resolving this incident.

November 14, 2018 6:00PM AEDT
November 14, 2018 7:00AM UTC
[Resolved] Engineers have monitored this issue and have noted no further loss. If you are continuing to have an issue, please contact the Support team 24/7 on 1300 788 862.
ME1 Firewall DevicesService Disruption

Incident Status

Service Disruption


Components

Network


Locations

Melbourne - Equinix ME1



November 13, 2018 1:21PM AEDT
November 13, 2018 2:21AM UTC
[Identified] We have identified an issue affecting a small number of managed firewall devices in ME1 and are currently working on a resolution.

November 13, 2018 2:20PM AEDT
November 13, 2018 3:20AM UTC
[Resolved] Technicians have resolved the issue and services should be functioning as normal. We expect some maintenance may be required in the near future. If you're still experiencing any issues please contact support for further investigation.
A Power PDU Failure - Equinix SY3Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Network


Locations

Sydney - Equinix SY3



November 5, 2018 9:43PM AEDT
November 5, 2018 10:43AM UTC
[Monitoring] A PDU failure has been detected by Equinix technicians, affecting a small number of cabinets in the data centre. This failure is only affecting A power, and servers using both A and B power should still be online, using secondary power.

November 5, 2018 9:52PM AEDT
November 5, 2018 10:52AM UTC
[Resolved] Equinix technicians have rectified the issue with the PDU.