Update - Upstream fibre ops team on site and has identified cable damaged during civil works. Assessment of the situation is continuing and no current ETR is available. We will provide our next update by 10 AM AEST.
Jun 17, 2026 - 00:16 AEST
Jun 17, 2026 - 00:16 AEST
Identified - The fibre provider has dispatched a technician to the suspected location of the fault and will provide updates as available. The current ETA is 20:00 AEST and no ETR has been provided until the situation has been assessed.
Jun 16, 2026 - 15:24 AEST
Jun 16, 2026 - 15:24 AEST
Investigating - Servers Australia are aware of a fibre transmission issue impacting one of our backhaul links between Sydney and Brisbane. The issue has been escalated to our provider who are presently investigating.
The issue was observed at approximately 03:52:15 UTC and is still ongoing.
No service impact is expected as there are multiple redundant paths available between regions, though it should be noted that capacity and redundancy are reduced at this time.
Jun 16, 2026 - 15:12 AEST
The issue was observed at approximately 03:52:15 UTC and is still ongoing.
No service impact is expected as there are multiple redundant paths available between regions, though it should be noted that capacity and redundancy are reduced at this time.
Jun 16, 2026 - 15:12 AEST
Regions
Operational
Sydney
Operational
Brisbane
Operational
Melbourne
Operational
Perth
Operational
New Zealand
Operational
Services
Degraded Performance
Network
Degraded Performance
Private Cloud
Operational
Dedicated Servers
Operational
Cloud Servers
Operational
Firewall
Operational
Colocation
Operational
Spam Filter
Operational
Managed Wordpress
Operational
xDSL/EFM
Operational
Network Storage
Operational
Virtual Data Centre (VDC)
Operational
Domain Name Service (DNS)
Operational
Data Centres
Operational
Equinix SY1
Operational
Equinix SY3
Operational
Equinix SY4
Operational
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Operational
Vocus - Albany
Operational
SYD2
Operational
NextDC B1
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Servers Australia Monitoring Platform
Operational
Servers Australia Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.