Intermittent Service Disruption - Support Cases
Identified - Engineers have identified a core system component experiencing increased load that has limited capacity. They are working on a fix to resolve the intermittent service disruption affecting customers access to support cases through the MySAU portal.

No ETA is currently available for the implementation of the fix.

If you require urgent & immediate support, please call our support team on 1300 788 862.
Sep 16, 2026 - 20:34 AEST
Investigating - Engineers are investigating a unexpected intermittent service disruption with the support case system within the MySAU portal.

Further works are underway to identify the source of the disruption, and updates will be provided as soon as possible.
Sep 16, 2026 - 18:55 AEST
Uptime over the past 90 days. View historical uptime.
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Unresolved incident: Intermittent Service Disruption - Support Cases.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Reduced Redundancy & Capacity - New Zealand
Resolved - This incident has been resolved.
Sep 3, 13:06 AEST
Monitoring - The upstream provider has restored the affected connection. Services continue to remain stable. We will monitor the situation and provide any updates as available.
Sep 2, 13:16 AEST
Identified - Our upstream provider has advised that this is a known issue and are working on restoration efforts.
Sep 2, 12:11 AEST
Investigating - We are investigating an issue affecting one of our transit interfaces in New Zealand.

We have escalated the incident to our upstream provider and are currently awaiting their findings.

While all services remain fully operational with no impact to end users, this Point of Presence (POP) is currently running with reduced capacity and redundancy.
Sep 2, 12:08 AEST
Service Disruption to Rack 0402 in Equinix SY4
Resolved - The failed server's PSU has been replaced, and returned to service. All affected services in Rack 0402 have been restored.
Sep 3, 05:56 AEST
Update - The fault has been isolated to a single server, which was causing the rack power rail breaker to trip. That server has now been isolated and power has been successfully restored to the remainder of the rack.

The affected server has not powered back up following restoration of power. An engineer is now travelling to the Equinix SY4 datacentre with replacement hardware to attend to the server and restore service.

Further updates will be provided as work progresses.
Sep 3, 02:57 AEST
Update - Equinix Facilities Engineer and Smart Hands have confirmed that the breaker for the rail is re-tripping when reset, and are now working to identify and isolate the failed unit to restore power to the rail.
Sep 3, 02:36 AEST
Identified - A power rail for the rack has been identified as the source of the disruption and we are now working with Equinix to get this resolved as soon as possible.
Sep 3, 01:36 AEST
Investigating - Engineers are investigating monitoring reports of several services in a rack impacted in the Equinix SY4 datacentre.

Further works are underway to identify the source of the disruption and updates will be provided as soon as possible.
Sep 3, 01:30 AEST
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