Monitoring - Our monitoring has confirmed this RBL provider no longer has Servers Australia prefixes on their list. We're working to collect further information from them to avoid this again in future.

Mail flow should begin to flow normally as mail servers check-in with the RBLs.
Mar 2, 12:17 AEDT
Identified - Engineers have identified from monitoring that an RBL provider "UCE PROTECT" has listed Servers Australia prefixes on their RBL which is affecting some clients whose mail recipients utilise this system.

We are working to identify their cause for listing our prefixes and are contacting any clients that have been identified as a potential source of the disruption to have this rectified with the provider. Further updates will be provided as soon as available.
Mar 1, 15:48 AEDT
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Data Centre 220 Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the times listed in this notice, engineers will be cutting over to new network infrastructure in the Equinix PE2 facility to increase performance and redundancy.

All services in the Equinix PE2 facility will be impacted by this maintenance for up to five minutes per service.

For any questions or concerns regarding this, please contact our Helpdesk by opening a case in the MySAU portal.
Posted on Feb 19, 15:17 AEDT
During the times listed in this notice, engineers will be cutting over to new network infrastructure in the Equinix PE2 facility to increase performance and redundancy.

All services in the Equinix PE2 facility will be impacted by this maintenance for up to five minutes per service.

For any questions or concerns regarding this, please contact our Helpdesk by opening a case in the MySAU portal.
Posted on Feb 19, 15:18 AEDT
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021
Resolved - This incident has been resolved.
Mar 2, 09:06 AEDT
Monitoring - Engineers are now monitoring this switch further.
Mar 1, 16:26 AEDT
Update - Engineers have confirmed the reload has completed and all monitored services are reporting online and healthy.

Further investigation is underway as to the cause of the disruption.
Mar 1, 16:25 AEDT
Update - Engineers are now performing a controlled reload of the edge switch experiencing the disruption. Services utilising this particular edge switch may be disrupted for a few minutes while the switch is brought back online.
Mar 1, 16:18 AEDT
Investigating - Engineers are investigating monitoring alerts for services located in a single rack in the Equinix ME1 facility. Services utilising this particular edge switch may be experiencing partial or complete service disruption until this has been restored.

Further updates will be provided shortly as this is investigated further and the cause identified.
Mar 1, 16:07 AEDT
Mar 1, 2021
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.