Update - Engineers have been able to confirm that after works were completed by the upstream provider and monitoring overnight that mail filters are now operating in a normal capacity.

A post incident report will be provided when completed.

If you are still experiencing any mail delivery issues when utilising the mail filters, please contact our support team via the MySAU portal or on 1300 788 862.
Nov 25, 09:29 AEDT
Update - Engineers & the Upstream Vendors are continuing to perform necessary work to the filtering systems to help them return to normal operation, further performance improvements and an overall reduction of load has been seen among the cluster.

We're expecting to have the problem rectified very soon, further updates will be provided when available; we appreciate your continued patience.
Nov 25, 02:19 AEDT
Monitoring - Engineers have completed further works on one of the spam filter service nodes within the cluster. They are seeing a return to normal operation, however are in coordination with the upstream vendor for further analysis.

Performance is expected to improve for any servers that have been utilising the filter. It is expected that you may still experience longer than average mail processing times while the mail queues are processed. We appreciate your continued patience.
Nov 24, 18:33 AEDT
Update - Engineers are preparing to enact further work on one of the spam filter service nodes within the cluster, in preparation for further coordination with the upstream vendor.

Degraded performance may continue through this period, including longer than average mail processing times. We appreciate your patience as this is continued to be resolved with the vendor.
Nov 24, 17:29 AEDT
Update - Engineers have placed the node back into production and works are underway to get the mail flow back into synchronization. While synchronization occurs, some spam filter performance may continue to be degraded until works have completed.
Further updates are to come.
Nov 24, 14:14 AEDT
Identified - During some routine work, Engineers have identified degraded performance with a node which provides the spam filtering service. Servers Australia will be removing the node with degraded performance from production temporarily whilst we investigate/complete the required works. During this period, Spam Filter associated services will automatically divert to other nodes in the cluster. Please note that there may be some increased duration of sending/receiving mail during this period.
Nov 24, 11:26 AEDT
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Spam Filter ? Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
HADRaaS VPN Decommission Dec 7, 09:00-10:00 AEDT
We have recently replaced the legacy SSLVPN service which some users use to connect to HADRaaS vCenter, with a more modern VPN solution - Wireguard.

This maintenance window is to disable the legacy VMware SSLVPN service.

After this date, vpn.hadraas.servercontrol.com.au will no longer resolve, and the VMware SSLVPN service used for connection to the HADRaaS vCenter will cease to function.

All clients have been contacted via support case with the new VPN details, and instructions on how to connect to the HADRaaS vCenter.

We will be running both VPN services in tandem until the 07/12/2021, when only the new Wireguard service will remain active.

We highly recommend switching to the new VPN service as soon as possible.
Posted on Nov 23, 12:07 AEDT
Non-Critical BR1 Floor Resurfacing at the BR1 IBX Dec 9, 00:00 - Dec 12, 00:00 AEDT
DESCRIPTION: The meeting room and lobby floors will be resurfaced. No traffic will be permitted in the affected areas. Security will provide direction and guidance to alternative routes.

Equinix engineers will work to ensure the maintenance does not impact your operations. This activity is fully scripted and may include the use of equipment system vendors and service providers. We apologize for any inconvenience you may experience during this activity. Your cooperation and understanding are greatly appreciated.
Posted on Nov 22, 13:18 AEDT
Network Embargo Period Dec 17, 15:00 - Jan 7, 17:00 AEDT
Servers Australia will implement a change freeze on core network changes between 03:00 PM, 17th December 2021 and 05:00 PM, 7th January 2021. During this time, there will be a delay on provisioning new services with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Posted on Nov 3, 10:06 AEDT
During the times listed in this notice, network engineers will conduct upgrades to our routing network in the NextDC B1 & Equinix BR1 facilities to increase capacity and redundancy, bringing the environment in-line with our standard deployment. This window will be the first of two windows scheduled for these works.

All services in these facilities may experience disruption for up to 10 minutes during this window.

Please contact our help desk should you have questions relating to these works.
Posted on Nov 16, 14:38 AEDT
During the times listed in this notice, network engineers will conduct upgrades to our routing network in the NextDC B1 & Equinix BR1 facilities to increase capacity and redundancy, bringing the environment in-line with our standard deployment. This window will be the last window scheduled for these works.

All services in these facilities may experience disruption for up to 10 minutes during this window.

Please contact our help desk should you have questions relating to these works.
Posted on Nov 16, 14:40 AEDT
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:00 AEDT
Scheduled - During the times listed in this notice, one of our upstream transit providers will conduct maintenance that will affect our connections with them for two breaks of up to 20 minutes in all POPs across Australia & New Zealand.

Because of the redundancy we have in place with alternate transit providers, we expect no disruptions during this time.

Please contact our support team if you have questions relating to this.
Nov 12, 13:47 AEDT
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:01 AEDT
Scheduled - During the times listed in this notice, one of our upstream transit providers in the Equinix PE2 facility will conduct scheduled maintenance.

Because of the redundancy we have in place with alternate transit providers, we expect no disruptions during this time.

Please contact our support team if you have questions relating to this.
Nov 15, 10:14 AEDT
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 AEDT
Update - Engineers have had to extend the duration of this maintenance window to ensure all works are completed with no data loss.

During the window mail filtering will be operational but in a degraded state.

Current estimate for completion is 12AM. We will provide further updates as necessary.
Nov 25, 22:15 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:01 AEDT
Scheduled - Servers Australia Engineers will be invoking an emergency maintenance window to move a spam filter service node between environments. This is intended to assist with alleviating recent degraded performance seen by some users of the filtering platform.

The maintenance is expected to last 45 minutes until 10:45 PM AEDT. During this time, the spam filter will continue to function on service nodes that are not within the scope of this maintenance. While no direct customer impact to the spam filter is expected, users may see degraded or reduced performance of mail filtering during this time while the cluster operates in a degraded state.

Once maintenance completes, the service node will brought back into production and returned to operational status.
Nov 25, 17:06 AEDT
Nov 25, 2021

Unresolved incident: Spam Experts Filter Service - Degraded Performance.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 AEDT
Scheduled - During the times listed in this notice, MegaPort will conduct hazardous works in the NextDC B1 facility. While no impact is expected, they will perform the works on the same device that our interface is connected to, which runs several services, including backhaul to Sydney.

If you notice any disruptions, please contact us by opening a case via the MySAU portal or giving our team a call on 1300 788 862.
Nov 3, 10:40 AEDT
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:00 AEDT
Scheduled - During the times listed in this notice, our transit provider in the Vocus Albany facility will conduct hazardous maintenance.

No impact to our services is expected during this time.
Nov 10, 09:35 AEDT
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Resolved - Network engineers are now reimplementing original paths with Vocus, and all traffic should be seen from regular routes.
Nov 18, 10:29 AEDT
Monitoring - Engineers have been able to verify an advertised path between Vocus and Servers Australia experienced a fault, with Vocus technicians working to rectify their disruption.

Our engineers are currently implementing re-routing mitigation to restore service connectivity for Servers Australia customers, and impacted connections should be restored as traffic takes an alternate route.
Nov 17, 14:14 AEDT
Investigating - Engineers are reviewing reports from some customers that utilise Vocus as an upstream provider, that services on the Servers Australia network are unreachable. Some Internet Service Providers utilise Vocus as a wholesaler, so may be unable to reach Servers Australia services from a home or office connection.

Engineers are awaiting further information to confirm where the disruption is occurring with Vocus before performing further analysis.

Further information will be provided as soon as made available.
Nov 17, 14:02 AEDT