Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

Active Incident

Incident Status

Operational

Components

Network, Cloud Services, Infrastructure

Locations

Sydney - Equinix SY3, Sydney - Equinix SY4



February 20, 2020 2:33PM AEDT
February 20, 2020 3:33AM UTC
[Monitoring] Engineers have begun investigating reports of abnormal behaviour with some edge routing that is currently isolated to a small number of VMware based services in our network. Engineers are continuing to work on this and further updates will be provided as soon as possible.

1

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Scheduled Maintenance

Schedule

March 3, 2020 2:00AM - 6:00AM AEDT
March 2, 2020 3:00PM - 7:00PM UTC

Components

Network, xDSL/EFM

Locations

Sydney - Equinix SY1, Sydney

Description

During the times listed in this notice clients with NBN services in Sydney will experience a brief outage lasting no longer than 60 minutes while software upgrades are performed by our upstream provider. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the aforementioned reset please contact our help desk to investigate further. If you have any questions or concerns regarding this please feel free to contact our help desk.

Schedule

March 9, 2020 7:30AM - 12:00PM AEDT
March 8, 2020 8:30PM - 1:00AM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure

Locations

Sydney - Syncom SYD2

Description

During the times listed in this notice, maintenance will be performed by engineers on generator equimpent at the Syncom SYD2 facility. Maintenance will include extended load testing of the generator to ensure optimal performance. No impact is expected during this time. If you have any questions or concerns regarding this, please feel free to contact our help desk.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

Mail Filter

Operational

History (Last 14 days)

Description

During the times listed in this notice network engineers will be performing changes on a distribution switch in Equinix ME1 to improve stability and performance for clients and to benefit this particular environment. Clients directly affected by this will receive an email by COB today outlining the works being performed and the downtime expected. If you have any questions or concerns regarding this, please contact our help desk by opening a new support conversation in the MySAU portal or phoning our team on 1300 788 862.


Components

Network, Dedicated Servers, Colocation


Locations

Melbourne - Equinix ME1


Schedule

February 27, 2020 1:00AM - February 27, 2020 5:00AM AEDT
February 26, 2020 2:00PM - February 26, 2020 6:00PM UTC



February 27, 2020 1:27AM AEDT
February 26, 2020 2:27PM UTC
[Update] This scheduled maintenance is now commencing.

February 27, 2020 3:55AM AEDT
February 26, 2020 4:55PM UTC
[Update] This scheduled maintenance has now been completed. If you have any issues with your services believed to be affected by this maintenance please reach out to our help desk.

Description

During the times listed in this notice, engineers will be performing works in relation to our Storage Network in our Sydney Equinix facilities. The initial scope of these works is exploratory at this stage with minimal planned changes. No impact to client services is anticipated. This maintenance during this window is expected to take approximately 60 minutes. If you have any questions or concerns regarding this, please feel free to contact our help desk.


Components

Network


Locations

Sydney - Equinix SY3, Sydney - Equinix SY4


Schedule

February 20, 2020 1:00AM - February 20, 2020 5:00AM AEDT
February 19, 2020 2:00PM - February 19, 2020 6:00PM UTC



February 20, 2020 1:00AM AEDT
February 19, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

February 20, 2020 5:00AM AEDT
February 19, 2020 6:00PM UTC
[Update] Scheduled maintenance has completed.

Description

Engineers are preparing to perform works in relation to our Storage Network in our Sydney Equinix facilities. The initial scope of these works is exploratory at this stage with minimal planned changes. No impact to client services is anticipated. This maintenance window is expected to take approximately 30 minutes and further maintenance windows may be scheduled at a later time.


Components

Network


Locations

Sydney - Equinix SY3, Sydney - Equinix SY4


Schedule

February 19, 2020 1:30PM - February 19, 2020 2:00PM AEDT
February 19, 2020 2:30AM - February 19, 2020 3:00AM UTC



February 19, 2020 1:30PM AEDT
February 19, 2020 2:30AM UTC
[Update] This maintenance window has now begun. Engineers have begun performing planned works.

February 19, 2020 1:41PM AEDT
February 19, 2020 2:41AM UTC
[Update] Engineers currently expect that the maintenance window will now take approximately 45-60 minutes. This maintenance window has been extended until 2:30 PM AEDT.

February 19, 2020 2:28PM AEDT
February 19, 2020 3:28AM UTC
[Update] Engineers are beginning to wrap up maintenance works this afternoon. Current time until completion is estimated at 3:00 PM AEDT.

February 19, 2020 2:58PM AEDT
February 19, 2020 3:58AM UTC
[Update] Engineers are continuing to finalise this planned maintenance, and completion is expected in the next 30 minutes. Another update will be provided by 3:30 PM AEDT.

February 19, 2020 3:36PM AEDT
February 19, 2020 4:36AM UTC
[Update] Engineers have confirmed most primary works have been completed, this maintenance will be kept open for a short time while further checks are completed by relevant teams.

February 19, 2020 4:09PM AEDT
February 19, 2020 5:09AM UTC
[Update] All required post-work checks have completed, and this maintenance is now complete.

Incident Status

Operational


Components

Network


Locations

Sydney - Equinix SY4




February 15, 2020 8:30PM AEDT
February 15, 2020 9:30AM UTC
[Investigating] We have identified a network issue relating to our Equinix SY4 datacenter and engineers are working on resolving the issue currently.

February 15, 2020 8:40PM AEDT
February 15, 2020 9:40AM UTC
[Investigating] Status updated to Service Disruption

February 15, 2020 8:53PM AEDT
February 15, 2020 9:53AM UTC
[Monitoring] Status updated to Service Disruption

February 17, 2020 8:06AM AEDT
February 16, 2020 9:06PM UTC
[Resolved] Engineers have confirmed after further monitoring over the weekend that all affected services should now be restored. Please contact our Support team if you require further information in relation to this incident.

Incident Status

Service Disruption


Components

Network


Locations

Brisbane - Equinix BR1




February 15, 2020 6:59PM AEDT
February 15, 2020 7:59AM UTC
[Investigating] We are aware of an issue with an edge switch in Brisbane affecting connectivity, currently it may only be affecting a handful of customers. Engineers are investigating.

February 15, 2020 7:45PM AEDT
February 15, 2020 8:45AM UTC
[Monitoring] The issue device has been replaced and we are monitoring. All issues should be resolved.

February 17, 2020 8:05AM AEDT
February 16, 2020 9:05PM UTC
[Resolved] Engineers have confirmed after further monitoring over the weekend that this incident has now been resolved, and affected clients have had services fully restored. Please notify our Support team if you require any further assistance relating to this incident.
Connectivity Issues - CloudService Disruption

Incident Status

Service Disruption


Components

Cloud Services


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4




February 15, 2020 8:26AM AEDT
February 14, 2020 9:26PM UTC
[Investigating] We are currently aware of an ongoing issue regarding connectivity with our Cloud services. We apologise for any inconvenience Engineers are currently investigating the matter and any updates will be posted here when made available

February 15, 2020 8:46AM AEDT
February 14, 2020 9:46PM UTC
[Identified] Engineers have discovered a potential cause to the problem in relation to a particular host. They are actively working with restoring services to a functioning state

February 15, 2020 10:00AM AEDT
February 14, 2020 11:00PM UTC
[Monitoring] Engineers have identified an issue with a single node, and have worked to restore connectivity to affected clients. The situation will be closely monitored for further changes.

February 17, 2020 8:04AM AEDT
February 16, 2020 9:04PM UTC
[Resolved] Engineers have confirmed after further monitoring over the weekend that this incident has now been resolved. Please notify our Support team if you require any further assistance relating to this incident.