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History (Last 14 days)

Syncom SYD2 - Rack OfflineService Disruption

Incident Status

Service Disruption


Components

Dedicated Servers


Locations

Sydney - Syncom SYD2



November 29, 2018 11:27PM AEDT
November 29, 2018 12:27PM UTC
[Investigating] Engineers are investigating an issue that has taken a single rack in our Syncom SYD2 facility offline. Updates will be provided once available.

November 30, 2018 12:03AM AEDT
November 29, 2018 1:03PM UTC
[Identified] Engineers have identified a faulty device causing the breaker on the power feed to the affected rack to trip. We've isolated the faulty device and services will be restored for all affected servers in the next few minutes.

November 30, 2018 1:02AM AEDT
November 29, 2018 2:02PM UTC
[Resolved] Power was restored after the previous update, and most servers came online immediately. A small number of servers had configuration issues that prevented them from booting cleanly. Our support team have resolved all of these issues and all affected servers are now online.