Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

All Systems Operational

0

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Scheduled Maintenance

DNS Flag Day and Legacy NameserversPlanned Maintenance

Schedule

February 1, 2019 12:00PM - April 1, 2019 12:00PM AEDT
February 1, 2019 1:00AM - April 1, 2019 1:00AM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Equinix PE2, New Zealand, Sydney, Brisbane

Description

Due to DNS Flag Day today, customers may experience slow DNS lookups or an inability to resolve their domain names at all. If this occurs, please see our Help Article at https://www.serversaustralia.com.au/blog/dns-flag-day-and-legacy-nameservers/ for information and troubleshooting steps.
Scheduled Fuel line modifications SY3Planned Maintenance

Schedule

May 13, 2019 7:00AM - May 19, 2019 4:00PM AEST
May 12, 2019 9:00PM - May 19, 2019 6:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY3

Description

The diesel fuel system onsite at the SY3 Facility has been identified as having a need to perform additional maintenance to the fuel lines. Equinix engineers, in addition to on-site vendors will perform the additional maintenance in order to minimize associated risk and disruption. During the scheduled window, various tasks will be undertaken to the Generator fuel systems to ensure all is operating correctly. As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment. Equinix engineers will work to ensure the maintenance does not impact your operations. This activity is fully scripted and may include the use of equipment system vendors and service providers. During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with Their normal procedures.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

ICMP loss to particular areas of the networkDegraded Performance

Incident Status

Degraded Performance


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Equinix PE2, New Zealand, Sydney, Brisbane



April 21, 2019 8:50AM AEST
April 20, 2019 10:50PM UTC
[Investigating] Support Engineers are currently investigating reports of increased ICMP timeouts to some services within the network. Once further information is available updates will be provided here.

April 21, 2019 10:08AM AEST
April 21, 2019 12:08AM UTC
[Monitoring] After further investigation our network team have confirmed one of our internal backbone links were saturated by high volumes of traffic causing some customers utilising that link to notice packet loss. Traffic traversing this link has been reduced in an attempt to eliminate further packet loss to services. Monitoring will continue throughout the day. Please alert Servers Australia staff if you continue to encounter packet loss associated with this indicent.

April 21, 2019 10:57AM AEST
April 21, 2019 12:57AM UTC
[Investigating] We have received further reports of some routing and ICMP loss to some services and are continuing to investigate. Affected clients are advised to please collect information via MTR reports and notify Support technicians in the MySAU portal for examination.

April 21, 2019 12:30PM AEST
April 21, 2019 2:30AM UTC
[Resolved] Further investigation has shown the latter connectivity issues were a fault with the transit provider. If you continue to experience a disruption to your service please contact the Support team on 1300 788 862 or open a Support Conversation via the MySAU portal.