In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 AEST
Scheduled - During the times listed in the maintenance windows, power works will be carried out in the Equinix SY1 facility by Equinix technicians and onsite vendors. The technicians have planned these works as there has been a detection of an end of life voltage in-rush time delay relay on the A1 Triplen Transformers. When the works are carried out, customers with dual fed appliances will not be affected. Servers Australia are actively working to identify customers who have single fed equipment in their allocations and will be contacting these customers directly with dates and and times their services will be impacted during the window.

During the scheduled window, technicians are required to shutdown the A1 block primary and redundant service Triplen Transformers in a staged schedule to permit the review of and replacement of these in-rush voltage relays as well as a parallel installation of an additional voltage sensing relay to introduce further redundancy to this component.

During the works, power supply of the A1 Triplen Transformers are isolated in separate stages to allow works to commence. Due to the nature of the works, either the A rail power or B rail power of the impacted rack will be de-energised for the duration of the specific maintenance window, meaning dual fed services will be operating with reduced redundancy.

If you have any questions related to this maintenance, please do not hesitate to reach out to our support team on 1300 788 862 or via a MySAU Portal case.
Regions Under Maintenance
Sydney Under Maintenance
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Under Maintenance
Cloud Servers Operational
Colocation Under Maintenance
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The maintenance listed has been rescheduled.

Please see the updated dates.
Jul 23, 16:09 AEST
Scheduled - During the times listed in this maintenance, power works will be carried out in the Equinix PE2 facility by Equinix technicians and onsite vendors.

Equinix will be installing an additional Static Transfer Switch (STS) in order to provide additional resilience to the A supply in Colo 1-1. In order for Equinix's vendor to perform these works safely, power to the Redundant (B) Source is required to be isolated.

Please be informed that single corded equipment may be impacted during the isolation of the B supply.

Impacted customers will be contacted separately with additional information.

If you have any questions related to this maintenance, please do not hesitate to reach out to our support team on 1300 788 862 or via a MySAU Portal case.
Jul 23, 15:31 AEST
Update - The maintenance listed has been rescheduled.

Please see the updated dates.
Jul 23, 16:07 AEST
Scheduled - During the times listed in this maintenance, power works will be carried out in the Equinix PE2 facility by Equinix technicians and onsite vendors.

As part of the Static Switch installation works Equinix Engineers and Vendors will complete a power supply cut-over from Colo 1-1 ‘A’ Feed to the new STS 1-R-1A Switchboard.

For Equinix's Vendor to complete these works safely the existing Low Voltage Switchboard ‘A-Feed’ incoming supply will be isolated.

As works will be undertaken on the A Feed only the B Feed will support the operational environment. Redundancy will be reduced whilst the power is switched to new Switchboard Supply.

Impacted customers will be contacted separately with additional information.

If you have any questions related to this maintenance, please do not hesitate to reach out to our support team on 1300 788 862 or via a MySAU Portal case.
Jul 23, 15:44 AEST
Past Incidents
Jul 30, 2021
Completed - We have now completed all scheduled works.

Please contact our team if you have any issues with your services in the Syncom SYD2 facility believed to be caused from this maintenance.
Jul 30, 01:34 AEST
Verifying - Engineers have completed the service affecting portion of the maintenance and are running all post upgrade verification checks.
Jul 30, 01:28 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:00 AEST
Scheduled - Due to the incident today in our Syncom SYD2 facility (https://status.mysau.com.au/incidents/fjcn5k5tk5jc), engineers will upgrade the firmware on our Switching Stack to the latest recommended version as a precaution to prevent any further issues.

All services in the Syncom SYD2 facility will experience a brief five-minute disruption to services while the devices reload and the new firmware is applied.

Please contact our help desk if you have questions relating to this.
Jul 29, 15:57 AEST
Jul 29, 2021
Postmortem - Read details
Jul 29, 15:45 AEST
Resolved - This incident has been resolved.

A post-mortem will be posted shortly as well as an emergency maintenance for tomorrow morning.
Jul 29, 15:44 AEST
Monitoring - Network engineers have reviewed further data in relation to the identified networking device and are now organising a brief emergency maintenance window overnight to apply a firmware update.

The time window and further information in relation to this maintenance will be provided in a separate maintenance notification and on our status page.
Jul 29, 13:41 AEST
Identified - Network engineers believe they have identified a networking device within the SYD2 network that has suffered an unexpected power event.

Impacted services are expected to be restored in the next 5-10 minutes as the device returns to normal operations. A full investigation into the cause of this device power event is underway. Further updates will be provided to this update as Engineers review the device further.
Jul 29, 13:02 AEST
Investigating - Engineers are currently aware and are investigating a disruption impacting services within our SYD2 facility.

Further investigations are underway to identify the cause and resolve any disruptions being experienced. An update will be provided as soon as possible.
Jul 29, 12:53 AEST
Jul 28, 2021
Completed - This scheduled maintenance has now been completed.

Should you have any issues with your DSL or EFM services, please reload your end devices and check connectivity. If connectivity is still not available please reach out to us for further assistance.
Jul 28, 03:43 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 01:00 AEST
Scheduled - During the times listed in this notice, ahead of the scheduled power works in the Equinix SY1 facility, engineers will be completing emergency maintenance on devices carrying our xDSL/EFM services.

Disruption is expected to last no longer than five minutes for these services.

For further information please feel free to contact us by opening a case via the MySAU portal or giving us a call.
Jul 22, 16:53 AEST
Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - Our upstream provider has confirmed the situation is now resolved.
Jul 26, 16:28 AEST
Monitoring - The upstream provider has initiated mitigation works to resolve this disruption and our incoming contact numbers are operational.

We will continue to monitor for further updates from the provider.
Jul 26, 12:37 AEST
Investigating - We have been made aware of a disruption impacting an upstream provider that provides telephony services to Servers Australia. During this time you may be unable to contact our team on the main incoming contact numbers.

For any immediate or urgent assistance, please contact our team in the MySAU portal and we can assist you further while we await information from the provider.
Jul 26, 12:21 AEST
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - Engineers have confirmed connectivity has been restored to affected services in Equinix SY4.

If you have any questions regarding this incident, feel free to reach out to our support team via the MySAU portal.
Jul 21, 17:45 AEST
Update - Engineers are working with on-site technicians to resolve this disruption. Further updates will be provided within the next 30 minutes.
Jul 21, 17:27 AEST
Identified - Engineers are currently aware of a disruption affecting an edge device in our Equinix SY4 facility. The cause of the interruption is known, and technicians are being engaged to remedy the situation. This fault is isolated to one rack in this facility.

Further updates will be provided as soon as possible.
Jul 21, 16:58 AEST
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:00 AEST
Scheduled - As part of our regular maintenance and upgrade schedules, Servers Australia engineers will be completing upgrades to our VPS, and Cloud Server, and NSX vCloud Director (vcd.servercontrol.com.au).

During this time, the vCloud director user interface will be unavailable for customers.

All VPS, NSX, and Cloud Server environments will remain operational during this window and no impact to workloads are expected.

Additionally, the following actions will be unavailable during the upgrade, for VMWare VPS, NSX, and Cloud customers:
* Power actions ( e.g. start / stop / reboot ) via MySAU portal
* Remote Console (VNC console) via MySAU portal
* NSX users will not be able to change any configuration during this maintenance window.

During this window, if you require assistance with a VPS, NSX, or Cloud server please submit a support ticket via MySAU.com.au or call 1300 788 862 and our support team can assist you.
Jul 20, 13:39 AEST
Completed - Engineers have completed maintenance works and clients should now be able to login to the applicable backup managers and browse recovery points.
Jul 20, 16:26 AEST
In progress - The planned maintenance tasks are now in progress. Customers utilising backup-1-5 and backup-1-6 may be unable to login to the applicable backup managers, or browse recovery points until the maintenance window has completed.
Jul 19, 10:27 AEST
Scheduled - Engineers will be conducting some maintenance works to our R1Soft backup managers "backup-1-5" and "backup-1-6" to resolve identified degraded read/write speed performance. No other backup managers or backup products are affected.

During this maintenance window clients with backups on this service may be unable to login to the applicable backup managers, or browse recovery points. Full functionality will be restored once maintenance tasks have completed.

If you require urgent backup-related assistance during this maintenance window please notify our Support Team in the MySAU portal and we can assist you further.
Jul 19, 10:11 AEST
Jul 19, 2021
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.