Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

Planned Maintenance In Progress

3

Active Incidents

2

Active Maintenances

1

Upcoming Maintenances

Network

Degraded Performance

Dedicated Servers

Degraded Performance

Colocation

Degraded Performance

Cloud Services

Degraded Performance

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

Mail Filter

Operational

Performance Issues - WADegraded Performance

Incident Status

Degraded Performance

Components

Network, Dedicated Servers, Colocation

Locations

Perth - Equinix PE2



June 4, 2020 5:09PM AEST
June 4, 2020 7:09AM UTC
[Identified] Engineers are currently working to resolve performance issues in Perth caused by an increase in load. Further updates will be provided ASAP.

June 11, 2020 12:00PM AEST
June 11, 2020 2:00AM UTC
[Identified] Due to delays caused by the COVID-19 pandemic engineers are working to the best ability to reduce impact in WA until necessary upgrades can take place to completely resolve these issues. Further updates will be provided ASAP.

July 1, 2020 3:24PM AEST
July 1, 2020 5:24AM UTC
[Identified] Engineers are continuing to monitor the state of the network in Western Australia. We are also working on expediting necessary upgrades as much as possible. Further updates will be provided ASAP.
Performance Issues - NZDegraded Performance

Incident Status

Degraded Performance

Components

Network, Colocation, Cloud Services

Locations

New Zealand



May 22, 2020 1:16PM AEST
May 22, 2020 3:16AM UTC
[Identified] Engineers are currently working to resolve performance issues in New Zealand caused by the increased load to these sites. Further updates will be provided ASAP.

June 9, 2020 9:34AM AEST
June 8, 2020 11:34PM UTC
[Identified] Engineers are still working with contractors to deploy our new network equipment in our NZ POP to resolve the performance issues seen. Further updates will be provided ASAP.

June 11, 2020 11:52AM AEST
June 11, 2020 1:52AM UTC
[Identified] Engineers are planning to have capacity upgrades rolled out to NZ by 5 AM on the 17th of June to resolve the current performance issues. Further updates will be provided ASAP.

June 19, 2020 3:24PM AEST
June 19, 2020 5:24AM UTC
[Identified] Due to delays with upstream providers, engineers were unable to have this completed by the 17th. We are expecting to have this completed within the next fortnight although further updates will be provided if delayed.

July 1, 2020 3:22PM AEST
July 1, 2020 5:22AM UTC
[Identified] Engineers now have new equipment installed and will be working on cutting over services as a staged migration approach. No impact to services is expected during this time however a maintenance notice will be created outlining times that we will be working on this.
Performance Issues - NSWDegraded Performance

Incident Status

Degraded Performance

Components

Network, Dedicated Servers, Colocation, Cloud Services

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2



May 18, 2020 1:36PM AEST
May 18, 2020 3:36AM UTC
[Identified] Engineers have identified performance issues in some NSW facilities caused by increased load on links. Maintenance will be created and sent out shortly with details on how we are planning to resolve this. For any questions or concerns related to this, please feel free to open a new case in the MySAU portal and our Support team will be happy to assist.

May 22, 2020 9:09AM AEST
May 21, 2020 11:09PM UTC
[Resolved] Engineers believed to resolve all issues yesterday morning. If you have any questions or concerns with your services please contact our help desk.

May 25, 2020 9:14AM AEST
May 24, 2020 11:14PM UTC
[Identified] Engineers have identified further performance issues in Sydney and are working on a fix to be implemented ASAP. Further updates will be provided when available.

May 27, 2020 8:41PM AEST
May 27, 2020 10:41AM UTC
[Identified] Engineers are continuing to work with providers to resolve performance issues. We are hoping to have a complete resolution by the 31st of May. Further updates will be provided ASAP.

June 1, 2020 2:47PM AEST
June 1, 2020 4:47AM UTC
[Identified] Unfortunately due to some issues out of our control with upstream providers we were unable to have this completely resolved by the 31st of May. We are still working with upstream providers to add additional capacity where required. We are now aiming to have this completely resolved by the 5th of June.

June 3, 2020 10:39AM AEST
June 3, 2020 12:39AM UTC
[Identified] Engineers have added more capacity in NSW to further improve performance this morning. We will be continuing to work on adding capacity where required over the next two business days in hopes to see this resolved and performance normalised.

June 5, 2020 5:48PM AEST
June 5, 2020 7:48AM UTC
[Identified] Engineers have resolved 90% of capacity issues seen.

June 11, 2020 11:57AM AEST
June 11, 2020 1:57AM UTC
[Identified] Engineers will be performing more non-impacting works tomorrow to balance traffic levels which should resolve any further performance issues seen.

June 19, 2020 3:27PM AEST
June 19, 2020 5:27AM UTC
[Identified] Engineers are now only seeing minor cases of performance-related issues in Sydney. This incident will remain open until all issues are resolved.

Description

While many governments and businesses have begun the easing or lifting of restrictions relating to COVID-19, please be advised that colocation services in our Equinix-based facilities will be subject to continued protective measures for the health and safety of onsite technicians, employees, and yourself while attending. Equinix is now requiring that all visitors to their facilities wear a face covering while on-site. While some facilities may be able to provide you with a non-medical-grade mask where supplies allow, Equinix has strongly advised that you come prepared to prevent any delays in accessing your colocation service. We’ll continue to notify you of any changes to Equinix access procedures as information is made available. Thank you.

Components

Colocation

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Brisbane - Equinix BR1, Melbourne - Equinix ME1, Perth - Equinix PE2

Schedule

June 23, 2020 10:30AM - August 3, 2020 10:30AM AEST
June 23, 2020 12:30AM - August 3, 2020 12:30AM UTC



June 23, 2020 10:56AM AEST
June 23, 2020 12:56AM UTC
[Update] Started.

Description

Servers Australia have received the following updates to the NextDC Site Access Policy during the COVID-19 pandemic: NEXTDC continue to implement the necessary precautionary measures in accordance with our Business Continuity Plan (BCP) to ensure the health and well-being of our people and visitors to our data centres, whilst ensuring the seamless and uninterrupted operations of our facilities. STAFF HEALTH AND SAFETY MEASURES In light of the most up to date guidance received from Government officials regarding social distancing, NEXTDC have advanced our contingency plans. Additional precautionary measures, on top of those already in place are as follows; Essential operations staff only will be positioned at each data centre Non-essential staff have been requested they work from home until further notice. ONSITE HEALTH AND SAFETY GUIDELINES Health and safety for all staff and customers is paramount, therefore effective immediately we will also be introducing the following health and safety measures onsite; Any person requiring physical access to a NEXTDC location must first obtain a pre-approved access request. This applies to all customers, including those with an approved ID access card Access requests can be raised in ONEDC, which must be approved prior to attending site Any person attending a NEXTDC data centre may have their temperature scanned by an infrared thermometer Any person returning a temperature higher than 37.8 degrees will not be granted access to the facility Any person pre-approved to access a NEXTDC data centre may be required to confirm their adherence to NEXTDC’s COVID-19 conditions of entry In accordance with the social distancing guidelines specified by the Australian Government, there are strict limitations in place around the number of people allowed in the main foyer at any given time. CONDITIONS OF ENTRY As a reminder, those entering a NEXTDC data centre must adhere to our COVID-19 conditions of entry, including; In accordance with border control restrictions specified by the Australian Government, any person that has recently travelled from an international location will be required to see out the mandatory 14 day self-isolation process before attending any NEXTDC data centre Any person subject to a self-isolation period are not be permitted to enter any NEXTDC data centre Any person experiencing cold or flu-like symptoms including fever, we request they not enter any NEXTDC data centre for a period of 14 days, or until medical clearance is received Any person that has come into contact with a confirmed COVID-19 case, we request they do not enter our facilities for a period of 14 days from last contact. We continue to work closely with local authorities and health specialists in order to proactively manage developments as they arise. Any further changes necessary to procedures within our data centres will be communicated as they come to light. If you have any concerns or questions about access to your NextDC Colocation with Servers Australia please contact our Support Team on 1300 788 852 or through a Support Case in the MySAU Portal https://mysau.com.au

Components

Colocation

Locations

Brisbane - NextDC B1, Brisbane - NextDC B2

Schedule

June 23, 2020 10:30AM - August 3, 2020 10:30AM AEST
June 23, 2020 12:30AM - August 3, 2020 12:30AM UTC



June 23, 2020 10:58AM AEST
June 23, 2020 12:58AM UTC
[Update] Started.

Scheduled Maintenance

Schedule

July 14, 2020 1:00AM - 5:00AM AEST
July 13, 2020 3:00PM - 7:00PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4

Description

During the times listed in the notice, engineers will be performing scheduled network maintenance in the Equinix SY1, SY3 & SY4 facilities to upgrade capacity and redundancy. Some clients may see up to 60 seconds of downtime to their services during this time. Please feel free to contact our help desk via the MySAU portal if you have any questions or concerns regarding this.


June 29, 2020 10:53AM AEST
June 29, 2020 12:53AM UTC
[Update] Due to unforeseen circumstances, engineers will be re-scheduling this maintenance to: Start: July 14, 2020, 1:00 AM End: July 14, 2020, 5:00 AM

History (Last 7 days)

HADRaaS Portal MaintenancePlanned Maintenance

Description

This evening between 12am-1am AEDT there will be a short period of downtime for the HADRaaS Customer Portal due to maintenance by our senior engineers. Customer nodes and equipment should not be affected during this time, users will only experience an inability to login to the HADRaaS Portal to view or control their equipment from a management level. If you experience any problems please contact Technical Support via Phone or Ticket


Components

Cloud Services


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4


Schedule

July 7, 2020 12:00AM - July 7, 2020 1:00AM AEST
July 6, 2020 2:00PM - July 6, 2020 3:00PM UTC



July 7, 2020 2:51AM AEST
July 6, 2020 4:51PM UTC
[Update] We're currently aware that these works are taking longer than expected - we hope to have the HADRaaS Portal up and running again very soon

July 7, 2020 5:42AM AEST
July 6, 2020 7:42PM UTC
[Update] HADRaaS Portal maintenance has now been completed. Users should be able to login to the management area once again.

July 7, 2020 5:43AM AEST
July 6, 2020 7:43PM UTC
[Update]