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Brisbane Operational
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Cloud Servers Operational
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Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Data Centre 220 Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the times listed in this notice, engineers will be performing scheduled network maintenance in NSW. Engineers will be apply patch and firmware upgrades to some of our backbone switching and routing infrastructure as well as apply some changes to allow us to complete further works in the new year after our embargo period.

There is potential for disruptions of up to five minutes to occur during this window.

Please contact our Helpdesk via the MySAU portal should you have any questions or concerns about this maintenance.
Posted on Dec 4, 13:29 AEDT
During the times listed in this notice, engineers will be performing scheduled network maintenance in NSW. Engineers will be apply patch and firmware upgrades to some of our backbone switching and routing infrastructure as well as apply some changes to allow us to complete further works in the new year after our embargo period.

There is potential for disruptions of up to five minutes to occur during this window.

Please contact our Helpdesk via the MySAU portal should you have any questions or concerns about this maintenance.
Posted on Dec 4, 13:30 AEDT
Network Embargo Period Dec 18, 15:00 - Jan 4, 09:00 AEDT
Servers Australia will be implementing a change freeze on core network changes between 03:00 PM, 18th December 2020 and 09:00 AM, 4th of January 2021. During this time there will be a delay on provisioning new services with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Posted on Nov 23, 16:55 AEDT
Past Incidents
Dec 4, 2020
Resolved - This incident has been resolved.
Dec 4, 09:02 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 09:41 AEDT
Update - Engineers have been able to recover the state of the affected device, however majority of traffic is routing around it while further troubleshooting is under way.

No impact is expected.
Nov 23, 09:25 AEDT
Update - Engineers are continuing to work with on-site technicians to restore connectivity to the affected device.

Further updates will be provided when possible.
Nov 23, 09:17 AEDT
Identified - Engineers are working with on-site technicians to troubleshoot the affected device.

Further details will be provided as available.
Nov 23, 09:04 AEDT
Investigating - Engineers are investigating after an alert was triggered for a SY3 edge routing device. Customers may have noticed a brief interruption while traffic failed over to alternate paths.

Further updates will be provided as available.
Nov 23, 08:13 AEDT
Resolved - This incident has been resolved.
Dec 4, 09:02 AEDT
Monitoring - Engineers have completed the fibre clean and are monitoring further.
Nov 27, 13:46 AEDT
Investigating - Engineers are investigating what appears to be a dirty fibre connection causing interface errors in our NextDC B1 facility towards an upstream transit provider.

Engineers will be performing a clean and optic replacement if necessary to eliminate further errors.

Further updates will be provided ASAP.
Nov 27, 13:18 AEDT
Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 AEDT
Scheduled - Between the hours of 05:00 and 07:00 AEDT on 26/11/2020, one of our upstream transit providers will be performing emergency maintenance on their routing environment in Sydney and Melbourne. During this time, traffic will automatically route via redundant paths.

No impact to services is expected during this window, however redundancy will be reduced whilst maintenance is carried out.
Nov 20, 10:47 AEDT
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 09:10 AEDT
Monitoring - Engineers are monitoring the situation after alerts were triggered for routing infrastructure in our Equinix SY3 facility. Customers may have noticed intermittent connectivity while routing reconverged over redundant paths where available.

The approximate time of the incident occurred between 09:10 and 09:14 AEDT this morning.

Engineers are investigating the event and will provide further details as available.
Nov 21, 09:50 AEDT
Resolved - This incident has been resolved.
Nov 23, 09:10 AEDT
Monitoring - Engineers are monitoring this further however all systems appear to be reporting as normal now.

A ticket has been raised with our upstream provider for further diagnostics.
Nov 18, 13:28 AEDT
Identified - Networks engineers have received are reviewing an alert received shortly after 1:00 PM AEDT which caused a minor service disruption to some services for up to a few seconds. The scope of this impact and the root cause is currently being identified.

Further information will be provided as available. No further impact or disruption is expected at this time.
Nov 18, 13:17 AEDT
Resolved - This incident has been resolved.
Nov 23, 09:09 AEDT
Monitoring - All services have now been restored.

Engineers are monitoring this further.
Nov 19, 17:03 AEDT
Update - While the majority of services are now operational, engineers are still working with some clients to get 100% of services online.
Nov 19, 15:34 AEDT
Identified - Please disregard the previous updates.

Network management connectivity has been restored however we are still working on restoring customer services.
Nov 19, 13:42 AEDT
Update - We are continuing to monitor for any further issues.
Nov 19, 13:39 AEDT
Monitoring - Engineers are monitoring further to ensure stability.
Nov 19, 13:39 AEDT
Update - Services have now been restored.

Please contact our helpdesk if you are still experiencing issues.
Nov 19, 13:39 AEDT
Update - Engineers are continuing to work on restoring services.

Further updates to be provided shortly.
Nov 19, 13:06 AEDT
Update - Engineers have identified that the initial interruption was caused by another tenant in this rack.

We are currently working to restore connectivity as a priority.

Further updates will be provided when possible.
Nov 19, 12:15 AEDT
Identified - An SAU engineer has now arrived on site and is investigating the device and impacted rack further. Work is underway to restore all network functionality and services.
Nov 19, 11:52 AEDT
Update - An engineer has been dispatched and is currently en route to inspect the suspected network device. A further update is expected within the next 15 minutes.
Nov 19, 11:42 AEDT
Investigating - Network engineers have received a monitoring alert in regards to an edge network device located in our Equinix SY3 datacentre. The scope of impact at this time is to a single rack and affected clients may see a degraded performance or be unable to access their services.

Further works are underway to identify the cause and an update will be provided as soon as possible.
Nov 19, 11:14 AEDT
Nov 22, 2020
Resolved - This incident has been resolved.
Nov 22, 04:49 AEDT
Monitoring - Engineers have identified a dead networking switch at fault which has since been replaced. Services have since returned to normal operation and connectivity will be monitored

Customers still experiencing any connectivity issues are advised to contact Support
Nov 21, 23:40 AEDT
Identified - Engineers have determined the likely cause of this disruption to be an edge switch connecting to the rack in question - they are presently en-route to the datacenter
Nov 21, 22:39 AEDT
Investigating - Engineers have been made aware of a suspected rack outage isolated within the SYD2 datacenter - we're currently investigating the root cause of the problem. Further details will be provided when available
Nov 21, 22:34 AEDT
Nov 21, 2020
Nov 20, 2020
Resolved - Technicians have completed the migrations works and all affected services should now be up and available for use again.
Nov 20, 02:41 AEDT
Update - Technicians have arrived at BR1 and will shortly begin installing the migrated servers
Nov 20, 00:29 AEDT
Investigating - We are beginning the scheduled migration of NextDC B1 & B2 Customers with a window of 11PM to 6AM AEDT. The servers will be offline as they are migrated. We will have further updates as the night progresses.
Nov 19, 23:05 AEDT