In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 AEST
Aug 15, 06:00 AEST
Scheduled - Equinix is undertaking an electrical system preventive maintenance. As part of this, Equinix has engaged vendors to undertake preventive maintenance of the High Voltage (HV) switchgears.
During this maintenance window, the loads will be transferred in a controlled manner to the generator supply and confirmed stable before proceeding with a preventive maintenance.
Equinix engineers will work to ensure the maintenance does not impact your operations.
During this maintenance window, the loads will be transferred in a controlled manner to the generator supply and confirmed stable before proceeding with a preventive maintenance.
Equinix engineers will work to ensure the maintenance does not impact your operations.
Update - Engineers have scheduled works for Monday, 17th of August between 6 AM & 6 PM - https://status.mysau.com.au/incidents/rjplb0jhv6sy
These works are expected to alleviate the disruptions to SSH and FTP/SFTP connections with subsequent maintenance planned to resolve these issues.
Aug 14, 16:08 AEST
These works are expected to alleviate the disruptions to SSH and FTP/SFTP connections with subsequent maintenance planned to resolve these issues.
Aug 14, 16:08 AEST
Identified - Engineers have identified this as being related to a larger spike in network congestion via some transit providers.
Mitigation and additional capacity planning are both being explored to resolve this.
Further updates and any required maintenance works will be provided as they become available.
Aug 13, 21:22 AEST
Mitigation and additional capacity planning are both being explored to resolve this.
Further updates and any required maintenance works will be provided as they become available.
Aug 13, 21:22 AEST
Monitoring - Engineers have implemented some minor changes which have reportedly corrected intermittent SSH and FTP/SFTP disruptions being seen by clients.
Please notify our support team as this situation is monitored over the next few days if you continue to experience the reported disruption.
Aug 11, 16:37 AEST
Please notify our support team as this situation is monitored over the next few days if you continue to experience the reported disruption.
Aug 11, 16:37 AEST
Investigating - Engineers are reviewing several reports from clients who have indicated intermittent disruption, or slowness in the speed of SSH and FTP or SFTP connections at times throughout the day.
Further work is underway to identify commonalities in incoming connections and further updates will be provided to clients who have been in contact with our Support team as well as provided here.
If you believe you are also seeing intermittent disruptions matching this description, please raise a support case to our team with the following information:
- Your Public IP address (which can be confirmed via myip.mysau.com.au)
- The IP you are connecting to (such as your server IP Address)
- The time of day you are experiencing the disruption to SSH and FTP/SFTP
- An MTR Report. Further information on an MTR is available here: https://help.serversaustralia.com.au/s/article/How-to-Generate-an-MTR-Report
Aug 10, 16:27 AEST
Further work is underway to identify commonalities in incoming connections and further updates will be provided to clients who have been in contact with our Support team as well as provided here.
If you believe you are also seeing intermittent disruptions matching this description, please raise a support case to our team with the following information:
- Your Public IP address (which can be confirmed via myip.mysau.com.au)
- The IP you are connecting to (such as your server IP Address)
- The time of day you are experiencing the disruption to SSH and FTP/SFTP
- An MTR Report. Further information on an MTR is available here: https://help.serversaustralia.com.au/s/article/How-to-Generate-an-MTR-Report
Aug 10, 16:27 AEST
Update - Due to the current COVID-19 restrictions, there are delays on getting hardware and resources to deploy the needed equipment at these sites. The network is stable, and we have alleviated most if not all congestion that was causing issues. There is now just a slow down in speeds to some Services. This should not impact your service.
Aug 10, 00:35 AEST
Aug 10, 00:35 AEST
Monitoring - Engineers are continuing to monitor the state of the network in Western Australia.
We are also working on expediting necessary upgrades as much as possible.
Further updates will be provided ASAP.
Jul 1, 15:24 AEST
We are also working on expediting necessary upgrades as much as possible.
Further updates will be provided ASAP.
Jul 1, 15:24 AEST
Identified - Due to delays caused by the COVID-19 pandemic engineers are working to the best ability to reduce impact in WA until necessary upgrades can take place to completely resolve these issues.
Further updates will be provided ASAP.
Jun 11, 12:00 AEST
Further updates will be provided ASAP.
Jun 11, 12:00 AEST
Investigating - Engineers are currently working to resolve performance issues in Perth caused by an increase in load.
Further updates will be provided ASAP.
Jun 4, 17:09 AEST
Further updates will be provided ASAP.
Jun 4, 17:09 AEST
Update - Due to the current COVID-19 restrictions, there are delays on getting hardware and resources to deploy the needed equipment at these sites. The network is stable, and we have alleviated most if not all congestion that was causing issues. There is now just a slow down in speeds to some Services. This should not impact your service.
Aug 10, 00:35 AEST
Aug 10, 00:35 AEST
Update - Engineers now have new equipment installed and will be working on cutting over services as a staged migration approach.
No impact to services is expected during this time however a maintenance notice will be created outlining times that we will be working on this.
Jul 1, 15:22 AEST
No impact to services is expected during this time however a maintenance notice will be created outlining times that we will be working on this.
Jul 1, 15:22 AEST
Update - Due to delays with upstream providers, engineers were unable to have this completed by the 17th.
We are expecting to have this completed within the next fortnight although further updates will be provided if delayed.
Jun 19, 15:24 AEST
We are expecting to have this completed within the next fortnight although further updates will be provided if delayed.
Jun 19, 15:24 AEST
Update - Engineers are planning to have capacity upgrades rolled out to NZ by 5 AM on the 17th of June to resolve the current performance issues.
Further updates will be provided ASAP.
Jun 11, 11:52 AEST
Further updates will be provided ASAP.
Jun 11, 11:52 AEST
Update - Engineers are still working with contractors to deploy our new network equipment in our NZ POP to resolve the performance issues seen.
Further updates will be provided ASAP.
Jun 9, 09:34 AEST
Further updates will be provided ASAP.
Jun 9, 09:34 AEST
Identified - Engineers are currently working to resolve performance issues in New Zealand caused by the increased load to these sites.
Further updates will be provided ASAP.
May 22, 13:16 AEST
Further updates will be provided ASAP.
May 22, 13:16 AEST
Monitoring - While many governments and businesses have begun the easing or lifting of restrictions relating to COVID-19, please be advised that colocation services in our Equinix-based facilities will be subject to continued protective measures for the health and safety of onsite technicians, employees, and yourself while attending.
Equinix is now requiring that all visitors to their facilities wear a face covering while on-site. While some facilities may be able to provide you with a non-medical-grade mask where supplies allow, Equinix has strongly advised that you come prepared to prevent any delays in accessing your colocation service.
We’ll continue to notify you of any changes to Equinix access procedures as information is made available.
Jul 30, 10:37 AEST
Equinix is now requiring that all visitors to their facilities wear a face covering while on-site. While some facilities may be able to provide you with a non-medical-grade mask where supplies allow, Equinix has strongly advised that you come prepared to prevent any delays in accessing your colocation service.
We’ll continue to notify you of any changes to Equinix access procedures as information is made available.
Jul 30, 10:37 AEST
Monitoring - Servers Australia have received the following updates to the NextDC Site Access Policy during the COVID-19 pandemic:
NEXTDC continue to implement the necessary precautionary measures in accordance with our Business Continuity Plan (BCP) to ensure the health and well-being of our people and visitors to our data centres, whilst ensuring the seamless and uninterrupted operations of our facilities.
STAFF HEALTH AND SAFETY MEASURES
In light of the most up to date guidance received from Government officials regarding social distancing, NEXTDC have advanced our contingency plans. Additional precautionary measures, on top of those already in place are as follows;
Essential operations staff only will be positioned at each data centre
Non-essential staff have been requested they work from home until further notice.
ONSITE HEALTH AND SAFETY GUIDELINES
Health and safety for all staff and customers is paramount, therefore effective immediately we will also be introducing the following health and safety measures onsite;
Any person requiring physical access to a NEXTDC location must first obtain a pre-approved access request. This applies to all customers, including those with an approved ID access card
Access requests can be raised in ONEDC, which must be approved prior to attending site
Any person attending a NEXTDC data centre may have their temperature scanned by an infrared thermometer
Any person returning a temperature higher than 37.8 degrees will not be granted access to the facility
Any person pre-approved to access a NEXTDC data centre may be required to confirm their adherence to NEXTDC’s COVID-19 conditions of entry
In accordance with the social distancing guidelines specified by the Australian Government, there are strict limitations in place around the number of people allowed in the main foyer at any given time.
CONDITIONS OF ENTRY
As a reminder, those entering a NEXTDC data centre must adhere to our COVID-19 conditions of entry, including;
In accordance with border control restrictions specified by the Australian Government, any person that has recently travelled from an international location will be required to see out the mandatory 14 day self-isolation process before attending any NEXTDC data centre
Any person subject to a self-isolation period are not be permitted to enter any NEXTDC data centre
Any person experiencing cold or flu-like symptoms including fever, we request they not enter any NEXTDC data centre for a period of 14 days, or until medical clearance is received
Any person that has come into contact with a confirmed COVID-19 case, we request they do not enter our facilities for a period of 14 days from last contact.
We continue to work closely with local authorities and health specialists in order to proactively manage developments as they arise. Any further changes necessary to procedures within our data centres will be communicated as they come to light.
If you have any concerns or questions about access to your NextDC Colocation with Servers Australia please contact our Support Team on 1300 788 852 or through a Support Case in the MySAU Portal
Jul 30, 10:47 AEST
NEXTDC continue to implement the necessary precautionary measures in accordance with our Business Continuity Plan (BCP) to ensure the health and well-being of our people and visitors to our data centres, whilst ensuring the seamless and uninterrupted operations of our facilities.
STAFF HEALTH AND SAFETY MEASURES
In light of the most up to date guidance received from Government officials regarding social distancing, NEXTDC have advanced our contingency plans. Additional precautionary measures, on top of those already in place are as follows;
Essential operations staff only will be positioned at each data centre
Non-essential staff have been requested they work from home until further notice.
ONSITE HEALTH AND SAFETY GUIDELINES
Health and safety for all staff and customers is paramount, therefore effective immediately we will also be introducing the following health and safety measures onsite;
Any person requiring physical access to a NEXTDC location must first obtain a pre-approved access request. This applies to all customers, including those with an approved ID access card
Access requests can be raised in ONEDC, which must be approved prior to attending site
Any person attending a NEXTDC data centre may have their temperature scanned by an infrared thermometer
Any person returning a temperature higher than 37.8 degrees will not be granted access to the facility
Any person pre-approved to access a NEXTDC data centre may be required to confirm their adherence to NEXTDC’s COVID-19 conditions of entry
In accordance with the social distancing guidelines specified by the Australian Government, there are strict limitations in place around the number of people allowed in the main foyer at any given time.
CONDITIONS OF ENTRY
As a reminder, those entering a NEXTDC data centre must adhere to our COVID-19 conditions of entry, including;
In accordance with border control restrictions specified by the Australian Government, any person that has recently travelled from an international location will be required to see out the mandatory 14 day self-isolation process before attending any NEXTDC data centre
Any person subject to a self-isolation period are not be permitted to enter any NEXTDC data centre
Any person experiencing cold or flu-like symptoms including fever, we request they not enter any NEXTDC data centre for a period of 14 days, or until medical clearance is received
Any person that has come into contact with a confirmed COVID-19 case, we request they do not enter our facilities for a period of 14 days from last contact.
We continue to work closely with local authorities and health specialists in order to proactively manage developments as they arise. Any further changes necessary to procedures within our data centres will be communicated as they come to light.
If you have any concerns or questions about access to your NextDC Colocation with Servers Australia please contact our Support Team on 1300 788 852 or through a Support Case in the MySAU Portal
Jul 30, 10:47 AEST
Regions
Degraded Performance
Sydney
Operational
Brisbane
Operational
Melbourne
Operational
Perth
Degraded Performance
New Zealand
Degraded Performance
Services
Degraded Performance
Cloud Servers
Operational
Colocation
Operational
Dedicated Servers
Operational
Managed Wordpress
Operational
Network
Degraded Performance
Private Cloud
Operational
xDSL/EFM
Operational
Data Centres
Under Maintenance
Equinix SY1
Operational
Equinix SY3
Operational
Equinix SY4
Operational
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Under Maintenance
NextDC B1
Operational
NextDC B2
Operational
5GN SDC
Operational
5GN MDC
Operational
Data Centre 220
Operational
Syncom SYD2
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hazardous Works - NSW
Aug 17, 06:00-18:00 AEST
During the times listed in this maintenance, network engineers will be working in the Equinix SY3 facility to bring on additional network capacity with one of our upstream transit providers.
No services are expected to be impacted during this window, however subsequent scheduled maintenances will be required in the coming days to ensure all traffic is traversing newly provisioned paths.
For any questions or concerns regarding this, feel free to contact our help desk by opening a case from the MySAU portal - https://mysau.com.au
Posted on Aug 14, 16:03 AEST
No services are expected to be impacted during this window, however subsequent scheduled maintenances will be required in the coming days to ensure all traffic is traversing newly provisioned paths.
For any questions or concerns regarding this, feel free to contact our help desk by opening a case from the MySAU portal - https://mysau.com.au
Posted on Aug 14, 16:03 AEST
Scheduled B2 UPS Core Expansion - SY4
Aug 18, 07:00 - Aug 20, 07:00 AEST
Equinix's B2-UPS system has been identified as having a need to expand in capacity. Equinix has engaged manufacturers to install an additional UPS (Uninterruptible Power Supply) core designed for modular expansion, which is to be integrated into the existing infrastructure, without disruption to the operational environment.
During the scheduled window, Annual UPS maintenance, battery spot replacement, and UPS firmware updates will be undertaken to the UPS systems and associated batteries.
As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment and all critical power will continue to be supplied from an active UPS system or Generator. However, redundancy will be reduced.
Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:06 AEST
During the scheduled window, Annual UPS maintenance, battery spot replacement, and UPS firmware updates will be undertaken to the UPS systems and associated batteries.
As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment and all critical power will continue to be supplied from an active UPS system or Generator. However, redundancy will be reduced.
Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:06 AEST
Scheduled UPS Maintenance at the PE2 IBX
Aug 19, 11:07 - Aug 23, 11:07 AEST
As part of Equinix's ongoing maintenance program, the preventive maintenance of PE2 uninterruptible power supply (UPS) will be performed. Equinix is undertaking this comprehensive maintenance to maintain high operational standards and minimize the risk of disruption.
During the scheduled window, various maintenance tasks and tests will be undertaken to the UPS systems to ensure all is operating correctly.
As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment by putting the UPS into wrap around bypass. During the maintenance, there will be no effect on the block redundancy.
Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:08 AEST
During the scheduled window, various maintenance tasks and tests will be undertaken to the UPS systems to ensure all is operating correctly.
As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment by putting the UPS into wrap around bypass. During the maintenance, there will be no effect on the block redundancy.
Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:08 AEST