Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

All Systems Operational

0

Active Incidents

0

Active Maintenances

7

Upcoming Maintenances

Scheduled Maintenance

Schedule

September 21, 2019 7:00AM - 10:00PM AEST
September 20, 2019 9:00PM - 12:00PM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY3

Description

As part of Equinix's comprehensive maintenance program, the annual Dark Site Test ("Pull-the-Plug") will be performed. Equinix is undertaking comprehensive maintenance to maintain high operational standards and minimize the risk of disruption. During the scheduled window, controlled shutdown of the incoming power supply to the facility will be performed, simulating a failure of the utility supply and confirming all emergency power systems operate correctly. In addition, the annual High Voltage maintenance will be performed including Circuit Breakers, Transformers, and Infrared (IR) Scanning. As the works will be undertaken to the incoming power supply, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced as the facility will be running on Generators during the planned works. Equinix engineers will work to ensure the maintenance does not impact your operations

Schedule

September 22, 2019 12:00AM - 6:00AM AEST
September 21, 2019 2:00PM - 8:00PM UTC

Components

Network

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus

Description

During the times listed in this notice clients with NBN services in Sydney will experience a brief outage lasting no longer than 30 minutes while hardware upgrades are performed by our upstream provider. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the aforementioned reset please contact our help desk to investigate further. If you have any questions or concerns regarding this please feel free to contact our help desk.

Schedule

September 23, 2019 7:00AM - October 2, 2019 5:00PM AEST
September 22, 2019 9:00PM - October 2, 2019 7:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY1

Description

As part of Equinix's ongoing maintenance program, the Annual detailed cleaning will be performed. Equinix is undertaking comprehensive maintenance in order to maintain high operational standards and minimise the risk of disruption. During the scheduled window, various cleaning tasks will be undertaken to the above and below the floor. The works will be performed without disruption to the operational environment, though it is noted that the activities will be performed around critical areas.

Schedule

September 24, 2019 12:00AM - 6:00AM AEST
September 23, 2019 2:00PM - 8:00PM UTC

Components

Network

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2

Description

During the times listed in this notice, one of our upstream transit providers will be performing maintenance on their equipment. No impact is expected during this time as all services will fail over to redundant providers although capacity will be reduced for this period of time. Please feel free to contact our help desk if you have any questions or concerns regarding this.

Schedule

September 24, 2019 1:00AM - 5:00AM AEST
September 23, 2019 3:00PM - 7:00PM UTC

Components

Network, Dedicated Servers

Locations

Perth - Equinix PE2

Description

During the times listed in this notice some clients with dedicated server products in the Equinix PE2 (Perth) facility will loose connectivity for up to 60 seconds whilst we perform maintenance on our switching stacks. If you would like to know if your dedicated server will be affected by this or you require any further information, please contact our help desk. Thank you.

Schedule

September 26, 2019 12:00AM - 6:00AM AEST
September 25, 2019 2:00PM - 8:00PM UTC

Components

Network

Locations

Perth - Equinix PE2

Description

During the times listed in this notice, one of our upstream transit providers will be performing maintenance on their equipment. No impact is expected during this time as all services will fail over to redundant providers although capacity will be reduced for this period of time. Please feel free to contact our help desk if you have any questions or concerns regarding this.

Schedule

September 27, 2019 12:00AM - 6:00AM AEST
September 26, 2019 2:00PM - 8:00PM UTC

Components

Network

Locations

Perth - Equinix PE2

Description

During the times listed in this notice, one of our upstream transit providers will be performing maintenance on their equipment. No impact is expected during this time as all services will fail over to redundant providers although capacity will be reduced for this period of time. Please feel free to contact our help desk if you have any questions or concerns regarding this.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Incident Status

Partial Service Disruption


Components

Service Desk


Locations

Sydney, Brisbane




September 19, 2019 12:17PM AEST
September 19, 2019 2:17AM UTC
[Investigating] Engineers are reviewing and investigating reports that some features of the MySAU portal including conversation updates are unavailable or generating errors. Further work is underway to resolve this as soon as possible.

September 19, 2019 12:27PM AEST
September 19, 2019 2:27AM UTC
[Investigating] Engineers have confirmed this issue will affect some client's ability to submit or view new conversations. For urgent requests please contact our Support Team on 1300 788 862. Further updates will be provided as soon as possible.

September 19, 2019 1:46PM AEST
September 19, 2019 3:46AM UTC
[Resolved] Engineers have identified the problem preventing clients from viewing and submitting conversations. Active conversations are now visible within the portal. Updates published by our team during this period will be reflected in conversations. Our team will be monitoring the portal to ensure there are no further disruptions.

Description

Equinix has undertaken an electrical system expansion as part of their predictive load growth management plan in Colo Halls 1, 2, 5 and 6. The associated vendor(s) have installed additional infrastructure elements which will now be integrated into the existing infrastructure without disruption to the operational environment. During this maintenance window, a set of comprehensive scripted tests will be performed, before placing UPS-A2 into active service. For the majority of the scheduled works, there is no expected impact to your critical environment or redundancy; however for the activation of the new equipment, currently scheduled for the 18th of September, switching will take place to transfer the associated load from UPS-A5 and UPS-A6 onto the newly commissioned UPS-A2. During this switching, your critical load will continue to be supported by UPS; however redundancy will be reduced.


Components

Infrastructure


Locations

Sydney - Equinix SY4


Schedule

September 16, 2019 7:00AM - September 18, 2019 5:00PM AEST
September 15, 2019 9:00PM - September 18, 2019 7:00AM UTC



September 16, 2019 7:00AM AEST
September 15, 2019 9:00PM UTC
[Update] Scheduled maintenance has begun.

September 18, 2019 5:00PM AEST
September 18, 2019 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

During the times listed in this notice one of our upstream providers in our Syncom SYD2 facility will be performing emergency works. For a 10 minute period during this time redundancy at this site will be reduced while this providers complete the necessary works. No impact to services is expected. Please feel free to contact our help desk if you have any questions or concerns regarding this.


Components

Network


Locations

Sydney - Syncom SYD2


Schedule

September 17, 2019 10:00PM - September 17, 2019 11:00PM AEST
September 17, 2019 12:00PM - September 17, 2019 1:00PM UTC



September 17, 2019 10:00PM AEST
September 17, 2019 12:00PM UTC
[Update] This scheduled maintenance is now commencing.

September 17, 2019 11:00PM AEST
September 17, 2019 1:00PM UTC
[Update] This scheduled maintenance has now been completed.
Service Interruptions - Equinix ME1Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Network, Colocation


Locations

Melbourne - Equinix ME1




September 15, 2019 5:54PM AEST
September 15, 2019 7:54AM UTC
[Identified] Some colocation services in Equinix ME1 are being interrupted by an edge switch that we have been receiving alerts for. Engineers are working to resolve these issues and will provide further updates ASAP.

September 15, 2019 6:19PM AEST
September 15, 2019 8:19AM UTC
[Monitoring] Engineers believed to have resolved any outstanding issues here. We will be monitoring this further before closing this incident out. Please contact our help desk if you continue to see any issues with your colocation services in the Equinix ME1 facility.

September 15, 2019 9:28PM AEST
September 15, 2019 11:28AM UTC
[Resolved] No further issues have been seen. This incident is now closed.

Incident Status

Degraded Performance


Components

Network, Infrastructure


Locations

Sydney - Syncom SYD2




September 12, 2019 12:05PM AEST
September 12, 2019 2:05AM UTC
[Identified] Engineers have identified a secondary fibre link to our Wyong facility is not operating as expected. Our primary link is still active, meaning the site is running with a single link. No service interruption is expected. Further updates will be provided as they become available.

September 12, 2019 4:37PM AEST
September 12, 2019 6:37AM UTC
[Monitoring] Secondary Fibre link is now operational. Engineers will continue to monitor the situation.

September 13, 2019 11:48AM AEST
September 13, 2019 1:48AM UTC
[Resolved] We have confirmed no further faults with the second link after our extended monitoring period. Please contact our Support Team if you have any questions regarding this secondary link interruption.

Description

During the times listed in this notice, one of our upstream transit providers will be performing maintenance on their equipment. No impact is expected during this time as all services will fail over to redundant providers although capacity will be reduced for this period of time. Please feel free to contact our help desk if you have any questions or concerns regarding this.


Components

Network, Dedicated Servers, Colocation


Locations

Melbourne - Equinix ME1, Melbourne - NextDC M1


Schedule

September 13, 2019 12:00AM - September 13, 2019 6:00AM AEST
September 12, 2019 2:00PM - September 12, 2019 8:00PM UTC



September 13, 2019 12:00AM AEST
September 12, 2019 2:00PM UTC
[Update] This scheduled maintenance is now commencing.

September 13, 2019 6:00AM AEST
September 12, 2019 8:00PM UTC
[Update] This scheduled maintenance has now been completed.

Incident Status

Operational


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure


Locations

Brisbane - Syncom BNE




September 9, 2019 11:11PM AEST
September 9, 2019 1:11PM UTC
[Investigating] BNE Datacenter is currently experiencing a power outage, Currently Running on generator power

September 9, 2019 11:22PM AEST
September 9, 2019 1:22PM UTC
[Investigating] Datacenter running on generator power

September 9, 2019 11:42PM AEST
September 9, 2019 1:42PM UTC
[Identified] Engineers are on site at Milton facility awaiting restoration of primary power feed. Known outage affecting the area. Updates will be provided as available.

September 10, 2019 12:00AM AEST
September 9, 2019 2:00PM UTC
[Monitoring] Power has been restored to the site Further updates provided as they become available

September 10, 2019 11:19AM AEST
September 10, 2019 1:19AM UTC
[Resolved] Engineers monitoring the situation have confirmed no power events since main feed restoration early this morning. Site is operating under normal conditions.