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NextDC B2 Operational
5GN SDC Operational
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Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Equinix has engaged Manufacturers to install additional Power Quality Meter equipment at PE2 which will be integrated into the existing infrastructure.

To install Power Quality Meter equipment into the Main Switch Board, Transformer 1-1 will be isolated and customer loads will be transferred to the generator power supply.

While no downtime is expected, we are operating at a reduced level of redundancy during these works.

Please reach out to our support team via a Support Case or by calling our support team on 1300 788 862.

IBX LOCAL TIME: THURSDAY, 19 MAY 06:00 - THURSDAY, 19 MAY 18:00
Posted on Apr 13, 07:58 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 13, 11:05 AEST
Scheduled - Engineers will be adding a second SAS cable for connectivity from the primary Nimble controller to one of the additional disk shelves, to increase physical redundancy between devices.

There is no impact expected by this operation.
May 13, 11:04 AEST
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - Engineers have restored power back to the affected rack & services should now be restored.

If you continue to see issues with your services, please contact our helpdesk.
May 12, 22:05 AEST
Monitoring - Engineers have restored power back to the affected rack & services should now be restored.

If you continue to see issues with your services, please contact our helpdesk.
May 12, 15:08 AEST
Identified - Engineers have identified the issue to be power related and networking has been affected because of the power issues observed.
May 12, 14:57 AEST
Investigating - Network engineers have been alerted to multiple edge switches in the Syncom SYD2 facility reporting down.

On-site engineers are investigating this and will provide further updates shortly.
May 12, 14:53 AEST
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Resolved - This incident has been resolved.
May 9, 16:09 AEST
Update - All affected VM's are back online. If you are still experiencing issues, please contact our support team for further investigation.
May 9, 16:08 AEST
Update - The node isn't responsive to administrative commands. A reboot of the affected node is underway.
May 9, 15:25 AEST
Investigating - Servers Australia technicians have identified an issue with a node to one of our Legacy VPS platforms which is causing an outage for some VM's.

We are currently investigating the issue and more updates will be provided here.
May 9, 15:22 AEST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.