Monitoring - We have restored power to the affected services. We are currently monitoring while also having the facilities managers investigate and replace the issue device.
Jun 25, 23:08 AEST
Identified - We have found and isolated the power issue to a single rack, most customers should be back online, we are working on the last service to be restored.
Jun 25, 21:30 AEST
Update - We are continuing to investigate this issue.
Jun 25, 20:20 AEST
Investigating - We have noticed a possible issue with the power to a Rack in our Equinix BR1 DC site that is causing a partial outage. Our engineers are currently investigating.
Jun 25, 19:22 AEST
Update - A replacement router has been provisioned, and will be placed into production once testing is complete. Services will continue operating under reduced redundancy, however there are still fault tolerance measures in place.

Another update to close this status will be posted once testing is complete.

If you have any questions regarding this incident, feel free to lodge a case via the MySAU portal.

Jun 23, 19:08 AEST
Identified - Engineers have identified a failed router in our Equinix SY1 facility, and are currently investigating. No services are known to be impacted at this time, due to redundancy built into our core routing infrastructure. Services remain online, albeit with reduced redundancy.

Engineers will investigate and replace any failed components before bringing the device back into production. Further updates will be provided as available.

Jun 23, 14:19 AEST
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Spam Filter ? Operational
Data Centres Partial Outage
Equinix SY1 Degraded Performance
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Partial Outage
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Because of unforeseen events, this maintenance will be re-scheduled to the 7th of July.
Jun 27, 14:32 AEST
Scheduled - During the times listed in this maintenance, network engineers will conduct scheduled firmware upgrades to the first batch of edge switches in the Equinix SY4 facility.

We will also replace a switch our vendor has flagged for replacement. We will reach out to customers who will be directly affected by this over the coming days.

Services affected by the firmware upgrades will see up to 30 minutes of interruptions within this window.

Should you have questions or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Jun 22, 18:19 AEST
Past Incidents
Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Resolved - This incident has been resolved.

A PIR will be published once available.

Jun 25, 17:05 AEST
Monitoring - Connectivity to our second router has been restored.

We are commencing investigations to locate the root cause.

Jun 25, 10:14 AEST
Update - One router has been brought back up and we can see that services have started restoring.

Further updates to be provided.

Jun 25, 10:01 AEST
Identified - Engineers are working to bring one router back online now.

Services should begin restoring shortly.

Jun 25, 09:56 AEST
Update - We have engaged Equinix remote hands & a contractor for physical examination.
Jun 25, 09:16 AEST
Investigating - Network engineers are currently investigating connectivity issues in Victoria.

It's unclear exactly what the issue is currently although we are investigating and hope to provide an update shortly.

Jun 25, 08:41 AEST
Completed - The scheduled maintenance has been completed.
Jun 25, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 AEST
Scheduled - During the times listed in this notice, 5G Networks will perform planned generator load testing (Dark Site Test) at North Sydney Data Centre (NSDC).

This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to your operational environment.

This activity includes a controlled shutdown of the incoming utility power to the facility, simulating a utility supply failure to confirm all emergency power systems operate correctly. Whilst site is confirmed to be stable on EPG (Emergency Power Generator) supply, various maintenance inspections will be carried out before returning site back to Utility supply.

Expected Impact = No Impact–Hazard Condition Only

Should you have any questions or concerns regarding this maintenance, please contact our helpdesk via the MySAU portal.

Jun 9, 12:10 AEST
Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 19:37 AEST
Monitoring - On-site engineers have replaced an optical module and the device is back online. The device will be monitored closely for a time to ensure no further interruptions occur.

If you have any questions about this incident, feel free to open a case via the MySAU portal.

Jun 23, 16:25 AEST
Investigating - Engineers are investigating alerts regarding to edge switching devices in our Equinix SY3 facility, which may be affecting some dedicated server customers.

Further updates will be provided as available. If you have any questions, feel free to contact our support team via the MySAU portal.

Jun 23, 16:13 AEST
Jun 23, 2022
Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 18:50 AEST
Update - We are currently monitoring clustered storage rebalancing, services are back online but you may experience degraded performance for the next 24 hours while the platform is rebalancing.

Please reach out to our support team if you are still experiencing issues other than degraded performance, please contact our support team on 1300 788 862.

Jun 13, 21:37 AEST
Update - We are currently monitoring clustered storage rebalancing, There is still not ETA, more updates to come
Jun 13, 15:57 AEST
Update - Some virtual servers are still offline pending clustered storage rebalancing. We're actively working on getting these servers back online, but have no ETA at present.
Jun 13, 10:52 AEST
Monitoring - The failed switch has been replaced and the majority of services have returned to normal operation.
Monitoring will remain in place while a small number of cloud servers are still offline pending clustered storage balancing to complete, which may take a number of hours.

Jun 13, 02:14 AEST
Update - Engineers are on-site and the replacement switch has since been rackmounted, once the configuration is loaded on services should return to an operational state
Jun 12, 23:56 AEST
Update - We are still awaiting further updates from our Engineers in regards to the replacement of the network switch in question - we thank you for your patience
Jun 12, 23:48 AEST
Identified - Engineers have identified a network switch attached to the OnApp infrastructure has gone offline and is unresponsive. They are en-route to the facility for further inspection and possible replacement. Further updates will be provided when available
Jun 12, 21:53 AEST
Investigating - Engineers are presently aware of an issue affecting our OnApp Cloud Environment to where services may be offline. This is currently inder investigation and we hope to have an update on the matter soon
Jun 12, 21:39 AEST
Completed - The scheduled maintenance has been completed.
Jun 22, 16:06 AEST
Update - We are aware that some customers are still experiening issues with some dedicated services.

Our technicians are still working to restore the last remaining down services.

Jun 15, 10:11 AEST
Update - Network engineers have resolved the issue with the network device.

Our technicians are still working to restore the last remaining down services.

Further updates to follow.

Jun 15, 06:42 AEST
Update - Network Engineers have identified an issue with a network device which they are working to rectify. Further updates will follow.
Jun 15, 05:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 05:20 AEST
Scheduled - Engineers are restoring the last of the services now. Further updates to follow.
Jun 15, 05:19 AEST
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Completed - Engineers are restoring the last of the services now. Further updates to follow.
Jun 15, 06:30 AEST
Update - Engineers have begun shutting down servers in preparation for the second power cutover.
Further updates to follow.

Jun 15, 04:35 AEST
Update - Core power has gone down.
We are currently working to have this restored.

Further updates will be provided during these works to this maintenance.

Jun 15, 02:21 AEST
Update - Disruptive Power Work has been completed for the first outage and power is now restored.

Further updates will be provided prior to the second outage.

Jun 15, 02:19 AEST
Update - Engineers have begun shutting down servers in preparation for the first power cutover. Further updates to follow.
Jun 15, 00:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:00 AEST
Update - -- REMINDER NOTICE --

Start Time: 2300 - June 14th 2022
End Time: 0500 - June 15th 2022
Outage Duration: 2 x Up to 60 Minute windows

At the times provided on this notice, an upgrade of the existing power infrastructure will be carried out at the Syncom SYD2 Data Centre which will see services interrupted.

Services within this facility may experience two interruptions to service of up to 60 minutes each. During these outage windows, Servers Australia staff will be on-site to supervise the work being carried out by the contractors conducting the work to ensure systems come back online at the completion of the works.

After the maintenance window has ended, if your server is still not responding, please notify our Support team via a Support Case, providing the Server Order ID and IP/Hostname. Alternatively, you can call our support team on 1300 788 862.

Further updates will be provided during these works to this maintenance.

Jun 7, 17:22 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 16:38 AEST
Scheduled - At the times provided on this notice, an upgrade of existing power infrastructure will be carried out at the Syncom SYD2 Data Centre which will see services interrupted.

Services within this facility may experience two interruptions to service of up to 60 minutes each. During these outage windows, Servers Australia staff will be on site to supervise the work being carried out by the contractors conducting the work to ensure systems come back online at the completion of the works.

After the maintenance window has ended, if your server is still not responding, please notify our Support team via a Support Case, providing the Server Order ID and IP/Hostname. Alternatively, you can call our support team on 1300 788 862.

Further updates will be provided during these works to this maintenance.

Jun 7, 13:21 AEST
Jun 14, 2022