Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

Planned Maintenance In Progress
IPv6 BGP Outage - SydneyOperational

Incident Status

Operational

Components

Network

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus


October 12, 2018 11:15AM AEDT
October 12, 2018 12:15AM UTC
[Investigating] Network Engineers are working on an isolated IPv6 incident for customers with single homed IPv6 BGP sessions to bdr1-cust.sy1.as45671.net.au Further updates to follow once available.

October 12, 2018 1:32PM AEDT
October 12, 2018 2:32AM UTC
[Monitoring] Network Engineers have isolated the issue to a failing IPv6 route, causing the routing daemon to crash upon entry into the routing table. Engineers have bypassed this issue and have applied a fix whilst we work with our vendor in order to get this resolved fully.

1

Active Incidents

1

Active Maintenances

3

Upcoming Maintenances

NextDC B1 facility enhancement work Planned Maintenance

Description

NextDC B1 will be undergoing several enhancements throughout October as per the below: • Installation of additional chiller - 7 October - Restricted site access on Sunday 7th October may apply while these works are being carried out. • Installation of roof-top fans - 7-18 October • Upgrade of roof-top generator radiator - 15 - 24 October • Installation of data hall specific de-humidification units - 17 Sep - 16 October • Replacement of existing general humidification unit - 17 Sep - 16 October No services will be impacted during these works. If you have any questions or concerns regarding this maintenance please contact our help desk.

Components

Infrastructure

Locations

Brisbane - NextDC B1


October 7, 2018 9:00AM AEDT
October 6, 2018 10:00PM UTC
[Update] These works are now commencing.

Scheduled Maintenance

Third-Party Maintenance Window - Auckland, NZPlanned Maintenance

Schedule

October 25, 2018 1:00AM - 2:00PM AEDT
October 24, 2018 2:00PM - 3:00AM UTC

Components

Network

Locations

New Zealand

Description

Megaport, a third party provider will be performing a software upgrade on their device at 'The Datacentre' 220 Queen, Auckland. Peering routes normally available over the Megaport peering fabric may experience a disruption of up to 30 minutes during the maintenance window as well as intermittent disruptions on backhaul links between SAU NZ and SAU AU. Please feel free to contact our help desk if you any concerns or questions regarding this. Start Date and Time: 24 October 2018 14:00 UTC (25 October 2018 03:00 NZDT/UTC +13) End Date and Time: 24 October 2018 15:00 UTC (25 October 2018 04:00 NZDT/UTC +13)
Scheduled 11KV Utility Shutdown - Equinix SY4Planned Maintenance

Schedule

October 26, 2018 7:00AM - 7:00PM AEDT
October 25, 2018 8:00PM - 8:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY4

Description

In preparation for the planned upgrade to a 33KV Utility Feeder in early 2019, it is necessary to undertake preliminary works on the existing 11KV Switchboards. During this maintenance window, a controlled shutdown of the incoming 11kV supplies to SY4 will be undertaken. All site loads will continue to be supported by UPS and Generator Systems, until Utility Supply is restored. During this Maintenance no customer impact is expected. Please feel free to contact our help desk if you any concerns or questions regarding this.
Scheduled PH-1 UPS Firmware UpgradePlanned Maintenance

Schedule

November 5, 2018 7:00AM - November 8, 2018 5:00PM AEDT
November 4, 2018 8:00PM - November 8, 2018 6:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY4

Description

During the times outlined in this notice. Our upstream provider Equinix will be carrying out scheduled maintenance as per the below. As part of our ongoing maintenance program at SY4 IBX, Equinix will undertake an additional maintenance on UPS-B1, UPS-A5 and UPS-A6 in which we will be performing a UPS firmware upgrade in accordance with our global standards. Following the upgrade on each UPS System, verification test procedures will be undertaken to ensure correct and reliable operation. As the works will be undertaken on one system at a time, they will be performed without disruption to the operational environment, and all critical power will continue to be supplied from an active UPS System, noting however that during the scheduled window, redundancy will be reduced. Servers Australia will advise clients if any impact to services does occur due to this maintenance.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Upstream Fibre Break - MelbourneDegraded Performance

Incident Status

Degraded Performance


Components

Network


Locations

Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus



October 15, 2018 4:08PM AEDT
October 15, 2018 5:08AM UTC
[Identified] One of our upstream providers are currently working on a fibre break approximately 40kms from Melbourne. Field technicians have been dispatched. Further updates will be provided ASAP.

October 15, 2018 7:18PM AEDT
October 15, 2018 8:18AM UTC
[Monitoring] Our network operators have enacted workarounds to mitigate the impact. We will continue monitoring the situation.

October 16, 2018 10:01AM AEDT
October 15, 2018 11:01PM UTC
[Resolved] Our third party provider have completed the splicing on the affected fibre and all services should have now restored. If you have any ongoing issues, please feel free to contact Servers Australia Support desk 24/7.
Backhaul Maintenance WindowPlanned Maintenance

Description

During the maintenance window, Servers Australia engineers will be performing maintenance works to the backhaul sessions in our Australian network. There is no expected impact to any service as traffic will automatically reroute around this work. Please feel free to contact our help desk if you have any concerns or questions regarding this.


Components

Network


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Vocus


Schedule

October 11, 2018 1:00AM - October 11, 2018 5:00AM AEDT
October 10, 2018 2:00PM - October 10, 2018 6:00PM UTC


October 11, 2018 1:00AM AEDT
October 10, 2018 2:00PM UTC
[Update] This maintenance window has now commenced.

October 11, 2018 5:00AM AEDT
October 10, 2018 6:00PM UTC
[Update] The maintenance window has now completed. If you have any issues, please feel free to contact Servers Australia Support desk 24/7.