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All Systems Operational

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Schedule

August 21, 2018 5:00PM - August 25, 2018 12:00AM AEST
August 21, 2018 7:00AM - August 24, 2018 2:00PM UTC

Components

Cloud Services

Locations

Sydney - Equinix SY4

Description

As part of our ongoing maintenance and upgrades to our VMware Cloud Platform, we will be performing Maintenance on the Storage Servers. This will be happening from 5PM to Midnight from Tuesday 21st August, until Friday 24th August. There is no expected service unavailability during this work, however those on the platform may see slightly Increased Disk Latency times.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Incident Status

Operational


Components

Network, Dedicated Servers, Colocation, Cloud Services


Locations

Brisbane - Syncom BNE




August 10, 2018 10:23PM AEST
August 10, 2018 12:23PM UTC
[Identified] Network engineers have been alerted to a network flap affecting some services within Syncom BNE between 9:42PM - 9:44PM AEST. Engineers have isolated the issue to a port channel between two core devices within this facility. Local engineers have been dispatched to turn up two new ports between these two devices pending further reconfiguration with an arrival ETA of 11PM. Remedial works will start at 11PM, following through until complete. During these remedial works there is no expected customer impact as traffic will start to flow through the new port that are being provisioned. This notice is being provided as a cautionary window.

August 11, 2018 12:05AM AEST
August 10, 2018 2:05PM UTC
[Identified] Engineers have re-routed 95% of traffic to the two new provisioned links between CS-17 and CS-17-2. Between 00:20 and 00:25 network engineers will be applying the final configuration changes to the original link to resolve the primary identified issue. Customers with private networks terminating within Syncom BNE may see up-to 2x 30 second flaps as ports are reconfigured and brought back into service.

August 11, 2018 12:27AM AEST
August 10, 2018 2:27PM UTC
[Monitoring] Engineers have completed all required changes and confirmed connectivity restored to all services. These new links will be extensively monitored for stability over the next 48 hours before this incident is closed. Please contact our Service Desk if any further issues arise.

August 15, 2018 10:45AM AEST
August 15, 2018 12:45AM UTC
[Resolved] Engineers have confirmed the stability of this link and are now closing this incident.

Description

During the times listed in this notice network engineers will be conducting firmware upgrades on our IPMI switches in the Syncom SYD2 facility. During these times some clients may experience connectivity issues accessing the remote management platform on dedicated servers. We apologise for any inconvenience that this may cause.


Components

Network, Dedicated Servers


Locations

Sydney - Syncom SYD2


Schedule

August 8, 2018 9:00AM - August 8, 2018 11:00AM AEST
August 7, 2018 11:00PM - August 8, 2018 1:00AM UTC



August 8, 2018 9:00AM AEST
August 7, 2018 11:00PM UTC
[Update] This scheduled maintenance is now commencing.

August 8, 2018 11:00AM AEST
August 8, 2018 1:00AM UTC
[Update] This scheduled maintenance has now been completed.