Investigating - Engineers are investigating a partial loss of capacity and redundancy on our transit network in Brisbane.

Please contact us if you are seeing any service impact however due to the redundancy in place we don't expect any impact from this event.

Engineers are working with upstream providers as a priority to restore this connection.
Jan 19, 16:02 AEDT
Regions Degraded Performance
Sydney Operational
Brisbane Degraded Performance
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Data Centre 220 Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - Services in Equinix SY4 have been fully operational as of approximately 02:45 AEDT, and engineers have been monitoring the situation which has remained stable for the last 30 minutes.

Further works regarding this maintenance have been postponed while we engage vendor support to troubleshoot the issue. Further details will be provided in another scheduled maintenance window.
Jan 21, 03:23 AEDT
Update - Engineers have enacted the rollback plan as the proposed changes did not complete successfully. We are currently working to restore to the previous operational state.

Further updates will be provided as available.
Jan 21, 02:34 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 AEDT
Update - This maintenance has been rescheduled for the 21/01/2021.
Jan 15, 14:14 AEDT
Scheduled - During the times listed in this maintenance, engineers will be performing firmware upgrades to our core switching in the Equinix SY4 facility. During this window, services in this facility may be unavailable for up to 5 minutes. The purpose of this change is to bring the firmware of core switching devices forward to improve device stability and enable us to better deliver services in this location.

Customers utilising the Servers Australia Private Cloud or HADRaaS, will be migrated to secondary operational environments to minimise or eliminate the impact of this maintenance, and will be contacted directly, prior to work being carried out.

For any questions or concerns regarding this, feel free to contact our help desk by opening a case from the MySAU portal.
Jan 11, 14:47 AEDT
Jan 20, 2021

No incidents reported.

Jan 19, 2021

Unresolved incident: Loss of Capacity/Redundancy - QLD.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Completed - The update to the platform has been completed.
Jan 12, 14:13 AEDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 12, 13:53 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 13:50 AEDT
Scheduled - Engineers have identified a compatibility issue with the VMWare Cloud platform and will be updating the platform right away. There will be no downtime to any services.
Jan 12, 13:48 AEDT
Jan 11, 2021
Completed - The scheduled maintenance has been completed.
Jan 11, 10:07 AEDT
Scheduled - Servers Australia will be implementing a change freeze on core network changes between 03:00 PM, 18th December 2020 and 09:00 AM, 4th of January 2021. During this time there will be a delay on provisioning new services with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Nov 23, 16:55 AEDT
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.