Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

Active Incident

Incident Status

Operational

Components

Network

Locations

Brisbane - Equinix BR1



December 8, 2019 4:06PM AEDT
December 8, 2019 5:06AM UTC
[Investigating] Our engineers detected the loss of an edge switch in rack 512 at Equinix BR1 and are investigating.

December 8, 2019 5:30PM AEDT
December 8, 2019 6:30AM UTC
[Monitoring] Engineers have been able to restore network stability and are monitoring the situation closely. Further investigation will be carried out by senior technicians.

1

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Scheduled Maintenance

2019 Network Embargo PeriodPlanned Maintenance

Schedule

December 20, 2019 12:00AM - January 7, 2020 11:59PM AEDT
December 19, 2019 1:00PM - January 7, 2020 12:59PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM, Mail Filter

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Brisbane - Equinix BR1, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Equinix PE2, New Zealand, Sydney, Brisbane

Description

Hi all, We all need a break, and that includes our Servers Australia Network engineers. Over the Christmas and New Year period, please be advised that there will be no changes to our core network over this period, specifically 20th December 2019 to 7th January 2020. All general changes will continue to be made, along with any critical network affecting issues. Please get in touch with us if you have any requirements.

Schedule

January 19, 2020 2:00AM - 6:00AM AEDT
January 18, 2020 3:00PM - 7:00PM UTC

Components

Network

Locations

Sydney - Equinix SY1

Description

During the times listed in this notice clients with NBN services in Sydney will experience a brief outage lasting no longer than 60 minutes while software upgrades are performed by our upstream provider. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the aforementioned reset please contact our help desk to investigate further. If you have any questions or concerns regarding this please feel free to contact our help desk.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

Mail Filter

Operational

History (Last 14 days)

Bitcloud Virtual Machine AvailabilityPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Cloud Services


Locations

Sydney - Equinix SY3




December 9, 2019 7:55AM AEDT
December 8, 2019 8:55PM UTC
[Investigating] Engineers are investigating notification reports that some legacy services hosted on the bitcloud network may be unavailable or slow to respond. Further updates will be provided as soon as available.

December 9, 2019 9:33AM AEDT
December 8, 2019 10:33PM UTC
[Identified] Engineers have identified an issue affecting a storage node backing the Axelera/Bitcloud VMware VPS platform. Engineers are currently working to restore services, and further updates will be provided as available.

December 9, 2019 11:27AM AEDT
December 9, 2019 12:27AM UTC
[Identified] Engineers have restored connectivity for affected services this morning and are checking with impacted parties on their availability. A further update will be provided once all services are confirmed to be operational and active.

December 9, 2019 1:45PM AEDT
December 9, 2019 2:45AM UTC
[Resolved] Engineers have confirmed that affected services have been restored and no further disruptions have been reported at this time. Please raise a support conversation via www.mysau.com.au if you require any further assistance.

Description

During the times listed in this notice, engineers will be performing hazardous maintenance at the Equinix BR1 facility. Engineers will be re-routing core fibre inter-connects to improve cable management within our private cage. No impact to services is expected during this time due to the redundant paths we have in place. If you have any questions or concerns regarding this, please contact our help desk.


Components

Network, Dedicated Servers, Colocation


Locations

Brisbane - Equinix BR1


Schedule

December 5, 2019 10:00AM - December 5, 2019 11:00AM AEDT
December 4, 2019 11:00PM - December 5, 2019 12:00AM UTC



December 5, 2019 10:00AM AEDT
December 4, 2019 11:00PM UTC
[Update] This scheduled maintenance is now commencing.

December 5, 2019 11:00AM AEDT
December 5, 2019 12:00AM UTC
[Update] This scheduled maintenance has now been completed.

Incident Status

Service Disruption


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure


Locations

Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus




November 28, 2019 8:43PM AEDT
November 28, 2019 9:43AM UTC
[Investigating] Network engineers have been alerted to a network disruption affecting our Melbourne services. They are investigating the matter as high priority and this status will be updated shortly. At this stage no estimated time of restoration.

November 28, 2019 8:47PM AEDT
November 28, 2019 9:47AM UTC
[Investigating] Updated service status

November 28, 2019 9:07PM AEDT
November 28, 2019 10:07AM UTC
[Monitoring] Engineers have been able to restore network stability and are monitoring the situation closely. Further investigation will be carried out by senior technicians.

December 3, 2019 3:11PM AEDT
December 3, 2019 4:11AM UTC
[Resolved] Engineers have performed extensive monitoring, and observed no further disruptions.

Incident Status

Operational


Components

Network


Locations

Sydney - Syncom SYD2




November 30, 2019 1:40PM AEDT
November 30, 2019 2:40AM UTC
[Monitoring] At approximately 13:15 AEDT, Engineers observed a brief connectivity disruption between our Syncom SYD2 and Equinix SY3 facilities. Customers may have noticed a momentary disruption while traffic was automatically re-routed over a redundant path. Engineers will monitor the situation.

December 3, 2019 3:01PM AEDT
December 3, 2019 4:01AM UTC
[Resolved] Engineers monitoring the situation have noticed no further disruptions since the initial incident.