Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

All Systems Operational

0

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

Scheduled Maintenance

Schedule

October 7, 2018 9:00AM - October 24, 2018 5:00PM AEDT
October 6, 2018 10:00PM - October 24, 2018 6:00AM UTC

Components

Infrastructure

Locations

Brisbane - NextDC B1

Description

NextDC B1 will be undergoing several enhancements throughout October as per the below: • Installation of additional chiller - 7 October - Restricted site access on Sunday 7th October may apply while these works are being carried out. • Installation of roof-top fans - 7-18 October • Upgrade of roof-top generator radiator - 15 - 24 October • Installation of data hall specific de-humidification units - 17 Sep - 16 October • Replacement of existing general humidification unit - 17 Sep - 16 October No services will be impacted during these works. If you have any questions or concerns regarding this maintenance please contact our help desk.

Schedule

October 10, 2018 7:00AM - 4:00PM AEDT
October 9, 2018 8:00PM - 5:00AM UTC

Components

Infrastructure

Locations

Melbourne - NextDC M1

Description

As part of NEXTDC’s maintenance program, they will be carrying out the annual infrastructure redundancy test at the M1 data centre. During this period the M1 facility will be running on generator supply. There will be no impact to operational services, the power supply to spaces and racks will continue unaffected.

Schedule

October 12, 2018 12:01AM - 3:00AM AEDT
October 11, 2018 1:01PM - 4:00PM UTC

Components

Network

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - NextDC S1, Sydney - Vocus

Description

During the mentioned windows, an upstream network provider in Sydney will be migrating traffic to a new router within the Sydney metro. There is no expected impact to any service as traffic will automatically reroute around this work.

Schedule

October 26, 2018 7:00AM - 7:00PM AEDT
October 25, 2018 8:00PM - 8:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY4

Description

In preparation for the planned upgrade to a 33KV Utility Feeder in early 2019, it is necessary to undertake preliminary works on the existing 11KV Switchboards. During this maintenance window, a controlled shutdown of the incoming 11kV supplies to SY4 will be undertaken. All site loads will continue to be supported by UPS and Generator Systems, until Utility Supply is restored. During this Maintenance no customer impact is expected. Please feel free to contact our help desk if you any concerns or questions regarding this.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Incident Status

Operational


Components

Network


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, New Zealand




September 19, 2018 11:33AM AEST
September 19, 2018 1:33AM UTC
[Identified] Network engineers have identified a connectivity flap between Sydney <> Brisbane Sydney <> Melbourne Sydney <> Auckland Causing all traffic failing over to a secondary path. Further investigation is presently underway.

September 19, 2018 12:52PM AEST
September 19, 2018 2:52AM UTC
[Resolved] Engineers believe that this was caused by a faulty fibre cable. We will be posting a status notice ASAP to have this cable replaced in a planned maintenance window.