Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

All Systems Operational

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Schedule

July 29, 2019 7:00AM - August 2, 2019 5:00PM AEST
July 28, 2019 9:00PM - August 2, 2019 7:00AM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY4

Description

As part of Equinix's ongoing maintenance program, the Annual Maintenance of the Stage 1 Generators will be performed. Equinix is undertaking the comprehensive maintenance in order to maintain high operational standards and minimise the risk of disruption. During the scheduled window, various tasks will be undertaken to the Generator systems and associated fuel systems to ensure all is operating correctly. As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced during the planned works.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Incident Status

Partial Service Disruption


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure


Locations

Sydney - Syncom SYD1, Melbourne - Equinix ME1, Melbourne - NextDC M1




July 8, 2019 11:00AM AEST
July 8, 2019 1:00AM UTC
[Investigating] Engineers are investigating reports of affected services in our Syncom SYD1 facility. Further confirmation of this incident is underway.

July 8, 2019 11:05AM AEST
July 8, 2019 1:05AM UTC
[Investigating] Some services in other facilities such as ME1 and M1 look to also be impacted this time. A full investigation to resolve this issue is underway.

July 8, 2019 11:41AM AEST
July 8, 2019 1:41AM UTC
[Monitoring] Engineers have identified the cause of this issue and all services appear to be returning to normal. We are currently monitoring the situation, and further updates will be provided as this information is available.

July 16, 2019 8:05AM AEST
July 15, 2019 10:05PM UTC
[Resolved] This incident has now been marked as resolved after further monitoring this week. Please contact Servers Australia if you require any further assistance or information in relation to this event.

Description

After a network event experienced earlier today with core switching infrastructure, emergency maintenance is required to resolve a routing issue. Engineers have identified a major routing issue, impacting core networking infrastructure in the following facilities: Syncom SYD2 Equinix SY1 NextDC M1 Emergency works on the impacted infrastructure are required to resolve this routing issue. These works will be completed between 1AM AEST and 5AM AEST, in the above order. Customers can expect network connectivity to be impacted for up to 5 minutes for each device. Servers Australia apologises for any inconvenience this causes however these works are necessary to maintain network stability. Note: Due to an automation issue with the previous notice a new notice has been created to extend this to 5 AM.


Components

Network, Dedicated Servers, Colocation


Locations

Sydney - Syncom SYD2, Melbourne - NextDC M1


Schedule

July 9, 2019 1:00AM - July 9, 2019 5:00AM AEST
July 8, 2019 3:00PM - July 8, 2019 7:00PM UTC



July 9, 2019 4:16AM AEST
July 8, 2019 6:16PM UTC
[Update] The remaining infrastructure in Syncom SYD2 and NextDC M1 is now being worked on. An update will be provided once the work on these devices is complete.

July 9, 2019 4:23AM AEST
July 8, 2019 6:23PM UTC
[Update] The works in the Syncom SYD2 facility have now been completed. Engineers are progress with the final works in NextDC M1 now. An update will be provided once this has been completed.

July 9, 2019 4:59AM AEST
July 8, 2019 6:59PM UTC
[Update] All maintenance has now been completed. Please feel free to contact our help desk if you have any issues with network connectivity on your services.

Description

After a network event experienced earlier today with core switching infrastructure, emergency maintenance is required to resolve a routing issue. Engineers have identified a major routing issue, impacting core networking infrastructure in the following facilities: Syncom SYD2 Equinix SY1 NextDC M1 Emergency works on the impacted infrastructure are required to resolve this routing issue. These works will be completed between 1AM AEST and 5AM AEST, in the above order. Customers can expect network connectivity to be impacted for up to 5 minutes for each device. Servers Australia apologises for any inconvenience this causes however these works are necessary to maintain network stability.


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM


Locations

Sydney - Equinix SY1, Sydney - Syncom SYD2, Melbourne - NextDC M1, Sydney, Brisbane


Schedule

July 9, 2019 1:00AM - July 9, 2019 4:00AM AEST
July 8, 2019 3:00PM - July 8, 2019 6:00PM UTC



July 9, 2019 1:00AM AEST
July 8, 2019 3:00PM UTC
[Update] Emergency maintenance is now starting.

July 9, 2019 4:00AM AEST
July 8, 2019 6:00PM UTC
[Update] Emergency maintenance is now complete. If you are experiencing any continued network connectivity issues in the impacted locations, please let our support staff know by lodging a conversation in the MySAU Portal https://mysau.com.au or calling 1300 788 862