All Systems Operational
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Spam Filter ? Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During the times listed in this maintenance, network engineers will conduct scheduled firmware upgrades and capacity upgrades to devices in the Equinix ME1, 5GN MDC and Vocus Melbourne facilities.

Services in these facilities may experience up to 30 minutes of interruptions within this window.

Should you have questions or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Posted on Aug 9, 17:21 AEST
During the times listed in this maintenance, network engineers will conduct scheduled firmware upgrades and capacity upgrades to devices in the Equinix ME1, 5GN MDC and Vocus Melbourne facilities.

Services in these facilities may experience up to 30 minutes of interruptions within this window.

Should you have questions or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Posted on Aug 9, 17:22 AEST
Update - Because of unforeseen circumstances, we have postponed this maintenance to the 15th of September.
Aug 9, 17:16 AEST
Scheduled - During the times listed in this maintenance, network engineers will conduct scheduled firmware upgrades to the second batch of edge switches in the Equinix SY4 facility.

Services affected by the firmware upgrades will experience up to 30 minutes of interruptions within this window.

Should you have questions or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Jul 18, 15:59 AEST
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - This incident has been resolved.

A PIR will be provided to clients when available.

Aug 10, 12:05 AEST
Monitoring - Services have now been restored.

Our engineers will continue to monitor for service stability.

Aug 8, 11:06 AEST
Identified - Connectivity has now been restored to the majority of services. There is still a small number of customers affected, and we are working through these to restore those services.

Further updates to follow

Aug 8, 10:03 AEST
Update - Network engineers have confirmed that this event is also impacting the Equinix SY3 facility. Further updates to be provided.
Aug 8, 09:30 AEST
Investigating - Network engineers are investigating connectivity issues to an edge switch in the Equinix SY4 facility.
Aug 8, 09:17 AEST
Resolved - This incident has been resolved.

A PIR will be provided to clients when available.

Aug 10, 12:04 AEST
Monitoring - Our engineers have identified the issue and have implemented the required fixes. Currently we are monitoring for any further issues however service access should be restored.

Please do reach out via support case if you are still having issues.

Aug 7, 02:38 AEST
Update - We are continuing to work on a fix for this issue.
Aug 7, 00:37 AEST
Update - Network engineers are continuing to work through the remainder of affected network devices. Impacted network services will continue to be restored over the next few hours and we recommend to continue to monitor your workloads for their restoration.
Aug 6, 22:36 AEST
Update - Engineers are aware of new issues arising with our Melbourne network and are investigating the cause of the problem
Aug 6, 21:19 AEST
Identified - Engineers have advised that Cloud Services should now be restored, however some services within Equinix SY3/SY4 facility are still experiencing issues.

Restoration of these services which remain offline are presently underway and we hope to have further updates provided soon

Aug 6, 19:55 AEST
Investigating - We're aware of service disruption within our Sydney region some services are affected by this incident will experience routing issues. Our team is investigating as an urgent priority to get this resolved.
Aug 6, 17:31 AEST
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Aug 7, 2022
Aug 6, 2022
Resolved - No Further issues have been identified with our VPS cluster, Please reach out to our support team if you have any further questions.
Aug 6, 17:33 AEST
Monitoring - network engineers have identified a routing issue affecting some services and applied a fix to restore normal routing operations.
Aug 4, 03:52 AEST
Investigating - A connectivity issue affecting vps products in the subnet 221.121.143.0 has been identified, Engineers are investigating.
Aug 4, 02:10 AEST
Aug 5, 2022

No incidents reported.

Aug 4, 2022
Aug 3, 2022
Resolved - This incident has been resolved.
Aug 3, 10:04 AEST
Monitoring - Engineers have resolved the connectivity issues and are monitoring the device to ensure stability.
Aug 3, 07:03 AEST
Investigating - Network engineers are investigating connectivity issues to an edge switch in the Equinix SY4 facility servicing colocation customers in Rack 508.

Further updates will be provided ASAP.

Aug 3, 06:32 AEST
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.