Monitoring - Network engineers have replaced the faulty router and after some initial testing have brought the device back in to production.

We will continue to monitor the network for the next 24 hours to ensure stability before closing this incident.

Jun 11, 2024 - 13:23 AEST
Update - This status remains non-customer impacting.

Due to the long weekend in Sydney and Melbourne, we are experiencing delays in replacing the redundant device.

Updates will follow in the coming days with an ETA on the replacement of this device.

Jun 09, 2024 - 12:19 AEST
Update - Engineers have identified the fault and determined that replacement hardware is required, which will be dispatched to the site as soon as possible. We have also taken steps to ensure that there is ample network capacity despite the hardware failure, to ensure that there are no interruptions to customer services.

We will provide further updates as available.

Jun 08, 2024 - 13:21 AEST
Identified - A router has failed in Equinix ME1. Due to the redundancy in place, no services are expected to be impacted, however it should be noted that redundancy in the site will be reduced.

Engineers are currently gathering diagnostics on the device, and will provide further updates as available.

Jun 08, 2024 - 08:01 AEST
Regions Operational
90 days ago
99.64 % uptime
Today
Sydney Operational
90 days ago
99.97 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
98.25 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.81 % uptime
Today
Network Operational
90 days ago
98.22 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
99.9 % uptime
Today
Data Centres Operational
90 days ago
99.8 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
98.25 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
Syncom SYD2 Operational
90 days ago
100.0 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During the window mentioned below, Equinix will be conducting scheduled power maintenance at the Equinix BR1 facility that will affect single fed devices in all racks. Please read the below information carefully.


DATE: 11-JUL-2024 - 11-JUL-2024

SPAN: 11-JUL-2024 - 11-JUL-2024

LOCAL: THURSDAY, 11 JUL 07:00 - THURSDAY, 11 JUL 20:10
UTC: WEDNESDAY, 10 JUL 21:00 - THURSDAY, 11 JUL 10:10

IBX: BR1

DESCRIPTION: Equinix facility staff and approved contractors will be isolating UPS 1B to allow for the installation of a new submain and MCCB. This project will allow the site to increase Colo IT load capacity.

Customer equipment which is dual supplied will operate on the A supply only. The B supply will be powered down in order for these works to take place. Please be aware that all singular fed customer equipment on the B supply will be affected by these works.

Equinix staff will be undertaking these works to maintain high operational standards and to minimise the risk of disruption.

MAINTENANCE ACTIVITY: BR1-UPS 1B Isolation for Cable and MCCB Installation. UPS 1B will be shutdown and customer equipment will be supplied by the A supply only

RECOMMENDED ACTION: All customer equipment which is supplied on the B supply to be changed over to the A supply so no customer service is lost

OUTAGE DURATION: 13 Hours


If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to keep your single fed devices online, please refer to this document for a list of approved ATS & STS devices.

Should you require any further assistance or have any queries relating to this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Posted on Jun 13, 2024 - 09:41 AEST
During the window mentioned below, Equinix will be conducting scheduled power maintenance at the Equinix BR1 facility that will affect single fed devices in all racks. Please read the below information carefully.


DATE: 12-JUL-2024 - 12-JUL-2024

SPAN: 12-JUL-2024 - 12-JUL-2024

LOCAL: FRIDAY, 12 JUL 07:00 - FRIDAY, 12 JUL 23:00
UTC: THURSDAY, 11 JUL 21:00 - FRIDAY, 12 JUL 13:00

IBX: BR1

DESCRIPTION: Equinix facility staff and approved contractors will be isolating UPS 1A to allow for the installation of a new submain and MCCB. This project will allow the site to increase Colo IT load capacity.

Customer equipment which is dual supplied will operate on the B supply only. The A supply will be powered down in order for these works to take place. Please be aware that all singular fed customer equipment on the A supply will be affected by these works.

Equinix staff will be undertaking these works to maintain high operational standards and to minimise the risk of disruption.

MAINTENANCE ACTIVITY: BR1-UPS 1A Isolation for Cable and MCCB Installation. UPS 1A will be shutdown and customer equipment will be supplied by the B supply only

RECOMMENDED ACTION: All customer equipment which is supplied on the A supply to be changed over to the B supply so no customer service is lost

OUTAGE DURATION: 13 Hours


If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to keep your single fed devices online, please refer to this document for a list of approved ATS & STS devices.

Should you require any further assistance or have any queries relating to this maintenance, please contact our helpdesk by opening a case in the MySAU portal.

Posted on Jun 13, 2024 - 09:45 AEST
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:00 AEST
Scheduled - We will be updating our vcs.hadraas vCenter to the latest version which resolves the following CVEs:
CVE-2024-37079, CVE-2024-37080, and CVE-2024-37081

During the upgrade, vCloud Director and vCenter will be unavailable.

Running workloads will not be affected, however, power actions and VM consoles via the UI will be unavailable during the upgrade.

Jun 19, 09:15 AEST
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 01:20 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 AEST
Scheduled - The vcd.servercontrol.com.au Web UI will need to be restarted to apply some urgent security updates. The web UI will be unavailable for around 20 minutes only.
Jun 12, 15:23 AEST
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 01:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 AEST
Scheduled - The vcd.servercontrol.com.au Web UI will need to be restarted to apply some urgent security updates. The web UI will be unavailable for around 15 minutes only.
Jun 11, 11:11 AEST
Jun 11, 2024

Unresolved incident: Router failure - Equinix ME1.

Jun 10, 2024

No incidents reported.