Servers Australia Status

All Systems Operational

Regions Operational

Sydney Operational

Brisbane Operational

Melbourne Operational

Perth Operational

New Zealand Operational

Services Operational

Cloud Servers Operational

Colocation Operational

Dedicated Servers Operational

Managed Wordpress Operational

Network Operational

Private Cloud Operational

xDSL/EFM Operational

Data Centres Operational

Equinix SY1 Operational

Equinix SY3 Operational

Equinix SY4 Operational

Equinix BR1 Operational

Equinix ME1 Operational

Equinix PE2 Operational

NextDC B1 Operational

NextDC B2 Operational

5GN SDC Operational

5GN MDC Operational

Data Centre 220 Operational

Syncom SYD2 Operational

Service Desk Operational

MySAU Customer Portal Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Network Maintenance - NSW - Window #1/2 Dec 15, 01:00-05:00 AEDT

During the times listed in this notice, engineers will be performing scheduled network maintenance in NSW. Engineers will be apply patch and firmware upgrades to some of our backbone switching and routing infrastructure as well as apply some changes to allow us to complete further works in the new year after our embargo period.

There is potential for disruptions of up to five minutes to occur during this window.

Please contact our Helpdesk via the MySAU portal should you have any questions or concerns about this maintenance.
Posted on Dec 4, 13:29 AEDT

Scheduled Network Maintenance - NSW - Window #2/2 Dec 17, 01:00-05:00 AEDT

Network Embargo Period Dec 18, 15:00 - Jan 4, 09:00 AEDT

Servers Australia will be implementing a change freeze on core network changes between 03:00 PM, 18th December 2020 and 09:00 AM, 4th of January 2021. During this time there will be a delay on provisioning new services with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Posted on Nov 23, 16:55 AEDT

Past Incidents

Dec 4, 2020

SY3 Edge Routing

Resolved - This incident has been resolved.
Dec 4, 09:02 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 09:41 AEDT

Update - Engineers have been able to recover the state of the affected device, however majority of traffic is routing around it while further troubleshooting is under way.

No impact is expected.
Nov 23, 09:25 AEDT

Update - Engineers are continuing to work with on-site technicians to restore connectivity to the affected device.

Further updates will be provided when possible.
Nov 23, 09:17 AEDT

Identified - Engineers are working with on-site technicians to troubleshoot the affected device.

Further details will be provided as available.
Nov 23, 09:04 AEDT

Investigating - Engineers are investigating after an alert was triggered for a SY3 edge routing device. Customers may have noticed a brief interruption while traffic failed over to alternate paths.

Further updates will be provided as available.
Nov 23, 08:13 AEDT

Reduced Capacity & Redundancy - QLD

Resolved - This incident has been resolved.
Dec 4, 09:02 AEDT

Monitoring - Engineers have completed the fibre clean and are monitoring further.
Nov 27, 13:46 AEDT

Investigating - Engineers are investigating what appears to be a dirty fibre connection causing interface errors in our NextDC B1 facility towards an upstream transit provider.

Engineers will be performing a clean and optic replacement if necessary to eliminate further errors.

Further updates will be provided ASAP.
Nov 27, 13:18 AEDT

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Nov 26, 2020

Transit Maintenance - 26/11/2020

Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 AEDT

Scheduled - Between the hours of 05:00 and 07:00 AEDT on 26/11/2020, one of our upstream transit providers will be performing emergency maintenance on their routing environment in Sydney and Melbourne. During this time, traffic will automatically route via redundant paths.

No impact to services is expected during this window, however redundancy will be reduced whilst maintenance is carried out.
Nov 20, 10:47 AEDT

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Intermittent connectivity - SY3

Resolved - This incident has been resolved.
Nov 23, 09:10 AEDT

Monitoring - Engineers are monitoring the situation after alerts were triggered for routing infrastructure in our Equinix SY3 facility. Customers may have noticed intermittent connectivity while routing reconverged over redundant paths where available.

The approximate time of the incident occurred between 09:10 and 09:14 AEDT this morning.

Engineers are investigating the event and will provide further details as available.
Nov 21, 09:50 AEDT

Network Monitoring Reported Temporary Disruption to Some Services

Resolved - This incident has been resolved.
Nov 23, 09:10 AEDT

Monitoring - Engineers are monitoring this further however all systems appear to be reporting as normal now.

A ticket has been raised with our upstream provider for further diagnostics.
Nov 18, 13:28 AEDT

Identified - Networks engineers have received are reviewing an alert received shortly after 1:00 PM AEDT which caused a minor service disruption to some services for up to a few seconds. The scope of this impact and the root cause is currently being identified.

Further information will be provided as available. No further impact or disruption is expected at this time.
Nov 18, 13:17 AEDT

Network Device Disruption to Single Rack in Equinix SY3

Resolved - This incident has been resolved.
Nov 23, 09:09 AEDT

Monitoring - All services have now been restored.

Engineers are monitoring this further.
Nov 19, 17:03 AEDT

Update - While the majority of services are now operational, engineers are still working with some clients to get 100% of services online.
Nov 19, 15:34 AEDT

Identified - Please disregard the previous updates.

Network management connectivity has been restored however we are still working on restoring customer services.
Nov 19, 13:42 AEDT

Update - We are continuing to monitor for any further issues.
Nov 19, 13:39 AEDT

Monitoring - Engineers are monitoring further to ensure stability.
Nov 19, 13:39 AEDT

Update - Services have now been restored.

Please contact our helpdesk if you are still experiencing issues.
Nov 19, 13:39 AEDT

Update - Engineers are continuing to work on restoring services.

Further updates to be provided shortly.
Nov 19, 13:06 AEDT

Update - Engineers have identified that the initial interruption was caused by another tenant in this rack.

We are currently working to restore connectivity as a priority.

Further updates will be provided when possible.
Nov 19, 12:15 AEDT

Identified - An SAU engineer has now arrived on site and is investigating the device and impacted rack further. Work is underway to restore all network functionality and services.
Nov 19, 11:52 AEDT

Update - An engineer has been dispatched and is currently en route to inspect the suspected network device. A further update is expected within the next 15 minutes.
Nov 19, 11:42 AEDT

Investigating - Network engineers have received a monitoring alert in regards to an edge network device located in our Equinix SY3 datacentre. The scope of impact at this time is to a single rack and affected clients may see a degraded performance or be unable to access their services.

Further works are underway to identify the cause and an update will be provided as soon as possible.
Nov 19, 11:14 AEDT

Nov 22, 2020

Suspected Rack Outage - SYD2 Datacentre

Resolved - This incident has been resolved.
Nov 22, 04:49 AEDT

Monitoring - Engineers have identified a dead networking switch at fault which has since been replaced. Services have since returned to normal operation and connectivity will be monitored

Customers still experiencing any connectivity issues are advised to contact Support
Nov 21, 23:40 AEDT

Identified - Engineers have determined the likely cause of this disruption to be an edge switch connecting to the rack in question - they are presently en-route to the datacenter
Nov 21, 22:39 AEDT

Investigating - Engineers have been made aware of a suspected rack outage isolated within the SYD2 datacenter - we're currently investigating the root cause of the problem. Further details will be provided when available
Nov 21, 22:34 AEDT

Nov 21, 2020

Nov 20, 2020

Scheduled Migration of NextDC B1 & B2 Servers

Resolved - Technicians have completed the migrations works and all affected services should now be up and available for use again.
Nov 20, 02:41 AEDT

Update - Technicians have arrived at BR1 and will shortly begin installing the migrated servers
Nov 20, 00:29 AEDT

Investigating - We are beginning the scheduled migration of NextDC B1 & B2 Customers with a window of 11PM to 6AM AEDT. The servers will be offline as they are migrated. We will have further updates as the night progresses.
Nov 19, 23:05 AEDT