All Systems Operational
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Data Centre 220 Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 AEST
Scheduled - During the times listed in this maintenance, network engineers will be conducting service migrations for some clients on our routing infrastructure as well as adding redundancy in to some areas of the Equinix ME1 network.

Clients may see up to five minutes of downtime on their services in Equinix ME1 during this window.

Please feel free to contact our help desk if you have any questions or concerns relating to this.
Apr 7, 09:43 AEST
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 20:00 AEST
Update - Upgrade has completed successfully. Access to vcs.hadraas.servercontrol.com.au has been restored.

If you experiencing any issues since the upgrade, please let our support team know.
Apr 6, 19:32 AEST
Update - Upgrade is still running.
Apr 6, 19:15 AEST
Update - Pre-upgrade work is complete.
Upgrade will be going ahead now.
Apr 6, 18:25 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 18:00 AEST
Scheduled - Servers Australia will be conducting routine maintenance on its VMware HADRaaS platform during the times specified.
During which access to vcs.hadraas.servercontrol.com.au will be unavailable.
There will be no impact to running services or clusters.
Mar 29, 13:32 AEDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 AEDT
Verifying - Verification is currently underway for the maintenance items.
Apr 3, 22:43 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:02 AEDT
Scheduled - During the times listed in this emergency maintenance window, engineers will be investigating and performing works on an optical interconnect between Equinix SY3 and Equinix SY4.

This link carries backhaul traffic between SY3 and SY4. The link has gone offline during the day and has failed over to one of the redundant paths with no loss in services.

This is purely a notice to advise that we will be investigating the loss of some redundancy and resolving it during the maintenance window. There will be no service disruption during this time.

For any questions or concerns relating to this maintenance, please feel free to contact our help desk by opening a new case in the MySAU portal. https://www.mysau.com.au or call us on +61 2 8115 8888
Apr 3, 18:53 AEDT