All Systems Operational
Uptime over the past 90 days. View historical uptime.
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Operational
xDSL/EFM Operational
Spam Filter ? Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 20, 2022
Window #2 - Scheduled Network Upgrades - QLD
Completed - The scheduled maintenance has been completed.
Jan 20, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 AEDT
Scheduled - During the times listed in this notice, network engineers will conduct upgrades to our routing network in the NextDC B1 & Equinix BR1 facilities to increase capacity and redundancy, bringing the environment in-line with our standard deployment. This window will be the last window scheduled for these works.

All services in these facilities may experience disruption for up to 10 minutes during this window.

Please contact our help desk should you have questions relating to these works.
Nov 16, 14:40 AEDT
Jan 19, 2022
Power Maintenance - Equinix BR1
Completed - The scheduled maintenance has been completed.
Jan 19, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:00 AEDT
Scheduled - During the times listed in this maintenance, the Equinix BR1 IBX team will conduct power maintenance on PDUs in the facility. Please see the details for these works below:

- Isolate PDU-L1-2A for a 1hr window
- Re-energise
- Once confirmed that all is up and running from PDU-L1-2A, PDU-L1-2B will proceed as above.
- Affected racks will only lose one feed at a time.

There will be no impact to services with dual power feed as the load will be supported by either one of Uninterruptible Power Supply (UPS) source. For equipment with single power feed, to avoid service interruption, it is recommended that the equipment shall be powered off or connected to another source before the power down and fall back afterward.

This maintenance will affect the below racks:
BR1:02:040110:501
BR1:02:040110:502
BR1:02:040110:503
BR1:02:040110:504
BR1:02:040110:505
BR1:02:040110:506
BR1:02:040110:507
BR1:02:040110:508
BR1:02:040110:509
BR1:02:040110:510
BR1:02:040110:511
BR1:02:040110:512
BR1:02:040110:513-B
BR1:02:040110:514-B
BR1:02:040110:515-B
BR1:02:040110:601
BR1:02:040110:602
BR1:02:040110:603
BR1:02:040110:606
BR1:02:040110:607
BR1:02:040110:608
BR1:02:040110:609
BR1:02:040110:610
BR1:02:040110:611
BR1:02:040110:612
BR1:02:040110:613
BR1:02:040110:614
BR1:02:040110:615
BR1:02:040110:616
BR1:02:040240:1013
BR1:02:040240:911
BR1:02:040240:912
BR1:02:040240:1011
BR1:02:040240:1012

Please contact our support team should you have questions relating to this maintenance.
Jan 7, 13:37 AEDT
Window #1 - Scheduled Network Upgrades - QLD
Completed - The scheduled maintenance has been completed.
Jan 19, 01:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 AEDT
Scheduled - During the times listed in this notice, network engineers will conduct upgrades to our routing network in the NextDC B1 & Equinix BR1 facilities to increase capacity and redundancy, bringing the environment in-line with our standard deployment. This window will be the first of two windows scheduled for these works.

All services in these facilities may experience disruption for up to 10 minutes during this window.

Please contact our help desk should you have questions relating to these works.
Nov 16, 14:38 AEDT
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Reduced Capacity/Redundancy - Syncom SYD2
Resolved - This incident has been resolved. The upstream provider has confirmed this was because of a hardware fault.
Jan 13, 09:04 AEDT
Monitoring - The service has returned to an operational state.

We are waiting for further information from our upstream provider before closing this incident.
Jan 12, 11:40 AEDT
Identified - Engineers are working with our upstream provider after detecting a down inter-connect to our Syncom SYD2 facility.

Redundancy and capacity are reduced at this facility until they have restored the service.

Further updates will be provided as event updates are provided from our upstream.
Jan 12, 09:35 AEDT
Jan 12, 2022
Jan 11, 2022
Cloud servers offline
Resolved - The affected Hypervisor has been stable since the earlier incident and all checks confirm normal operation with no outstanding issues, we will continue with normal uptime and service monitoring alerts.

Please contact us in a Support Case if you are still experiencing any problems.
Jan 11, 12:36 AEDT
Update - We are continuing to monitor for any further issues.
Jan 10, 13:06 AEDT
Monitoring - All affected Cloud Servers should be now online and functioning normally once more, we will continue to monitor the affected Hypervisor to help ensure no further disruption.

Please contact us in a Support Case if you are still experiencing any issues, they will be investigated further on an individual basis.
Jan 10, 12:34 AEDT
Identified - The issue was identified as a problem hypervisor for some of our legacy Cloud Servers.
The affected hypervisor has had corrective action taken and all affected Cloud Servers are again showing as online.
Jan 10, 12:30 AEDT
Investigating - Our monitoring system has advised of a small number of Cloud servers recently going offline, we are investigating the affected services further.
Further updates will be provided as soon as possible.
Jan 10, 12:15 AEDT
Jan 10, 2022
Device unresponsive - Equinix PE2
Resolved - This incident has been resolved.
Jan 10, 13:48 AEDT
Monitoring - Engineers have taken steps to bypass the affected device and have commenced troubleshooting. Services should be operational, albeit with reduced redundancy.

Further updates will be provided as available.
Dec 21, 20:29 AEDT
Investigating - Engineers are currently investigating an unreachable router in Equinix PE2. Services appear to be working as normal, albeit operating with reduced redundancy.
Dec 21, 20:00 AEDT
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Network Embargo Period
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 15:00 AEDT
Scheduled - Servers Australia will implement a change freeze on core network changes between 03:00 PM, 17th December 2021 and 05:00 PM, 7th January 2021. During this time, there will be a delay on provisioning new services with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Nov 3, 10:06 AEDT
Jan 6, 2022

No incidents reported.

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