Monitoring - All services have been restored.
Firewall configurations have been restored from the backup taken prior to this morning's scheduled maintenance.
The firewall cluster is now in sync, and all customer workloads are back online.
Both firewalls are now running the latest firmware version.
No further downtime is expected.
Feb 05, 2026 - 09:10 AEDT
Firewall configurations have been restored from the backup taken prior to this morning's scheduled maintenance.
The firewall cluster is now in sync, and all customer workloads are back online.
Both firewalls are now running the latest firmware version.
No further downtime is expected.
Feb 05, 2026 - 09:10 AEDT
Update - Most services have now been restored following the rollback and configuration restore.
VPS Connectivity has been restored
One final firewall reload is required to complete the work. During this reload, customers may experience a brief service interruption.
Further updates will be provided shortly.
Feb 05, 2026 - 08:48 AEDT
VPS Connectivity has been restored
One final firewall reload is required to complete the work. During this reload, customers may experience a brief service interruption.
Further updates will be provided shortly.
Feb 05, 2026 - 08:48 AEDT
Update - The reload of the other side of the Fortigate Firewall cluster has not resulted in full connectivity for all services.
Our Network and System Engineers are still reviewing this and we will update once we have further information.
Feb 05, 2026 - 08:45 AEDT
Our Network and System Engineers are still reviewing this and we will update once we have further information.
Feb 05, 2026 - 08:45 AEDT
Update - After advice from FortiGate, we have been able to successfully reload one side of the HA FortiGate Firewall Cluster.
We are reloading the opposite side now; there will be a brief outage of all traffic while this happens.
The outage is expected to be 5-7 minutes
Updates to follow
Feb 05, 2026 - 08:20 AEDT
We are reloading the opposite side now; there will be a brief outage of all traffic while this happens.
The outage is expected to be 5-7 minutes
Updates to follow
Feb 05, 2026 - 08:20 AEDT
Update - We are currently working with FortiGate support to reload the Firewalls in Sydney.
Some customers may be experiencing intermittent connectivity loss at this time.
Feb 05, 2026 - 07:56 AEDT
Some customers may be experiencing intermittent connectivity loss at this time.
Feb 05, 2026 - 07:56 AEDT
Identified - Our network and engineering teams have identified a number of configuration inconsistencies following the firmware update performed earlier this morning.
We are currently preparing to roll back the firmware update and restore the firewall configuration from backup in order to return service stability and consistency.
This rollback will cause a service outage of up to 10 minutes while the configuration is reloaded.
The rollback is scheduled to start between 7:30 AM and 08:00 AM
Further updates will be provided as work progresses.
Feb 05, 2026 - 07:19 AEDT
We are currently preparing to roll back the firmware update and restore the firewall configuration from backup in order to return service stability and consistency.
This rollback will cause a service outage of up to 10 minutes while the configuration is reloaded.
The rollback is scheduled to start between 7:30 AM and 08:00 AM
Further updates will be provided as work progresses.
Feb 05, 2026 - 07:19 AEDT
Investigating - We have identified an issue affecting customers with IPsec tunnels terminating on the Sydney FortiGate Firewall cluster.
Following scheduled maintenance performed earlier this morning (https://status.mysau.com.au/incidents/5zddznmjtl8h) some IPsec tunnels are currently offline and are not re-establishing as expected.
Our network and engineering teams are actively investigating this issue and are working directly with Fortinet Support to restore affected services as quickly as possible.
At this time, only customers with IPsec tunnels in Sydney are impacted. Other services remain operational.
Further updates will be provided as more information becomes available.
Feb 05, 2026 - 06:17 AEDT
Following scheduled maintenance performed earlier this morning (https://status.mysau.com.au/incidents/5zddznmjtl8h) some IPsec tunnels are currently offline and are not re-establishing as expected.
Our network and engineering teams are actively investigating this issue and are working directly with Fortinet Support to restore affected services as quickly as possible.
At this time, only customers with IPsec tunnels in Sydney are impacted. Other services remain operational.
Further updates will be provided as more information becomes available.
Feb 05, 2026 - 06:17 AEDT
Regions
Operational
Sydney
Operational
Brisbane
Operational
Melbourne
Operational
Perth
Operational
New Zealand
Operational
Services
Operational
Network
Operational
Private Cloud
Operational
Dedicated Servers
Operational
Cloud Servers
Operational
Firewall
Operational
Colocation
Operational
Spam Filter
Operational
Managed Wordpress
Operational
xDSL/EFM
Operational
Network Storage
Operational
Virtual Data Centre (VDC)
Operational
Domain Name Service (DNS)
Operational
Data Centres
Operational
Equinix SY1
Operational
Equinix SY3
Operational
Equinix SY4
Operational
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Operational
Vocus - Albany
Operational
SYD2
Operational
NextDC B1
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Servers Australia Monitoring Platform
Operational
Servers Australia Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service Impacting Maintenance 07/02/2026 - UPS Replacement - SYD2 Feb 7, 2026 03:00-05:00 AEDT
Servers Australia has been working on improving our network and infrastructure to ensure we can provide a more robust experience and a higher quality service to our customers.
As part of the planned infrastructure upgrades, UPS-A in our DC2 facility is scheduled to be replaced to provide improved power filtering and longer run time in the event of a power failure to the facility. This is to ensure continuity of service while the generator comes online.
During the replacement process for UPS-A, servers within DC2 will need to be de-energised in two separate maintenance windows. 07/02/2026 is the first scheduled maintenance with the second maintenance works to be completed on 08/02/2026. Once works are completed within the DC all servers will be powered on unless specified otherwise by you via a case to Servers Australia.
Description: UPS Replacement
Maintenance Window 1
Start Date: 7th, February, 2026
Time: 03:00AM – 05:00AM Sydney Time
Expected Impact: up to 60 mins outage duration during each maintenance window
Posted on Feb 02, 2026 - 11:25 AEDT
As part of the planned infrastructure upgrades, UPS-A in our DC2 facility is scheduled to be replaced to provide improved power filtering and longer run time in the event of a power failure to the facility. This is to ensure continuity of service while the generator comes online.
During the replacement process for UPS-A, servers within DC2 will need to be de-energised in two separate maintenance windows. 07/02/2026 is the first scheduled maintenance with the second maintenance works to be completed on 08/02/2026. Once works are completed within the DC all servers will be powered on unless specified otherwise by you via a case to Servers Australia.
Description: UPS Replacement
Maintenance Window 1
Start Date: 7th, February, 2026
Time: 03:00AM – 05:00AM Sydney Time
Expected Impact: up to 60 mins outage duration during each maintenance window
Posted on Feb 02, 2026 - 11:25 AEDT
Service Impacting Maintenance 08/02/2026 - UPS Replacement - SYD2 Feb 8, 2026 01:00-05:00 AEDT
Servers Australia has been working on improving our network and infrastructure to ensure we can provide a more robust experience and a higher quality service to our customers.
As part of the planned infrastructure upgrades, UPS-A in our DC2 facility is scheduled to be replaced to provide improved power filtering and longer run time in the event of a power failure to the facility. This is to ensure continuity of service while the generator comes online.
During the replacement process for UPS-A, servers within DC2 will need to be de-energised with this being the second maintenance works to be actioned. Once works are completed within the DC all servers will be powered on unless specified otherwise by you via a case to Servers Australia.
Description: UPS Replacement
Maintenance Window 2
Start Date: 8th, February, 2026
Time: 01:00AM – 05:00AM Sydney Time
Expected Impact: up to 60 mins outage duration during each maintenance window
Posted on Feb 02, 2026 - 11:27 AEDT
As part of the planned infrastructure upgrades, UPS-A in our DC2 facility is scheduled to be replaced to provide improved power filtering and longer run time in the event of a power failure to the facility. This is to ensure continuity of service while the generator comes online.
During the replacement process for UPS-A, servers within DC2 will need to be de-energised with this being the second maintenance works to be actioned. Once works are completed within the DC all servers will be powered on unless specified otherwise by you via a case to Servers Australia.
Description: UPS Replacement
Maintenance Window 2
Start Date: 8th, February, 2026
Time: 01:00AM – 05:00AM Sydney Time
Expected Impact: up to 60 mins outage duration during each maintenance window
Posted on Feb 02, 2026 - 11:27 AEDT