Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

Planned Maintenance In Progress

Incident Status

Operational

Components

Network, Dedicated Servers, Colocation

Locations

Melbourne - NextDC M1



May 17, 2019 3:42PM AEST
May 17, 2019 5:42AM UTC
[Investigating] Engineers are currently investigating a service disruption in NextDC M1 affecting some clients. Further updates will be provided once a fix has been implemented.

May 17, 2019 4:06PM AEST
May 17, 2019 6:06AM UTC
[Monitoring] Engineers have resolved the issues here and will be continuing to monitor this site. If you have any issues with your services in Melbourne please contact our help desk.

1

Active Incidents

1

Active Maintenances

10

Upcoming Maintenances

Description

Due to upgrade works, the SY4 car park will be closed on Wednesday 15th May and Thursday 16th May, (6:00 am to 6:00 pm site local time) and on Monday 20th May (6:00 am to 3:00 pm site local time). To assist you during this time, parking will be available at Equinix SY1, located at 639 Gardeners Road Mascot, directly opposite Bunnings on Gardeners Road. Alternative entry to SY1 is available via Church Avenue.

Components

Colocation

Locations

Sydney - Equinix SY4



May 15, 2019 6:00AM AEST
May 14, 2019 8:00PM UTC
[Update] These scheduled works are now commencing.

Scheduled Maintenance

Schedule

February 1, 2019 12:00PM - April 1, 2019 12:00PM AEDT
February 1, 2019 1:00AM - April 1, 2019 1:00AM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Equinix PE2, New Zealand, Sydney, Brisbane

Description

Due to DNS Flag Day today, customers may experience slow DNS lookups or an inability to resolve their domain names at all. If this occurs, please see our Help Article at https://www.serversaustralia.com.au/blog/dns-flag-day-and-legacy-nameservers/ for information and troubleshooting steps.

Schedule

April 29, 2019 5:00PM - April 30, 2019 9:00AM AEST
April 29, 2019 7:00AM - April 29, 2019 11:00PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Equinix PE2, New Zealand, Sydney, Brisbane

Description

Technicians are currently performing work on mirror2 which hosts our Ubuntu mirror. This is expected to run overnight and no impact is expected to our other mirrors, which are hosted separately.

Schedule

May 25, 2019 7:00AM - 6:00PM AEST
May 24, 2019 9:00PM - 8:00AM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure

Locations

Sydney - Equinix SY1

Description

As part of our comprehensive maintenance program, the annual Dark Site Test ("Pull-the-Plug") will be performed. Equinix is undertaking the comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, a controlled shutdown of the incoming power supply to the facility will be performed, simulating a failure of the utility supply and confirming all emergency power systems operate correctly. In addition, the annual High Voltage maintenance will be performed including Circuit Breakers, Transformers and IR Scanning. As the works will be undertaken to the incoming power supply, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced as the facility will be running on Generators during the planned works. Please contact our help desk if you have any questions or concerns regarding this. Thank you.

Schedule

May 31, 2019 1:00AM - 4:00AM AEST
May 30, 2019 3:00PM - 6:00PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services

Locations

New Zealand

Description

During the times outlined in this notice one of our upstream providers in New Zealand will be performing scheduled maintenance that will cause 2x 15 minute service interruptions. Due to the redundant sessions in place that we have with this provider and other providers in this POP no services will be impacted. Please feel free to contact our help desk if you have any questions or concerns regarding this.

Schedule

June 1, 2019 1:00AM - 4:00AM AEST
May 31, 2019 3:00PM - 6:00PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services

Locations

New Zealand

Description

During the times outlined in this notice one of our upstream providers in New Zealand will be performing scheduled maintenance that will cause 2x 15 minute service interruptions. Due to the redundant sessions in place that we have with this provider and other providers in this POP no services will be impacted. Please feel free to contact our help desk if you have any questions or concerns regarding this.

Schedule

June 3, 2019 7:00AM - June 14, 2019 7:00AM AEST
June 2, 2019 9:00PM - June 13, 2019 9:00PM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY3

Description

During this period the annual maintenance of the cooling system will be performed by Equinix. Equinix is undertaking a comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, various tasks will be undertaken to the Chiller systems and associated Pumps to ensure all is operating correctly. As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced during the planned works.

Schedule

June 4, 2019 6:00PM - June 5, 2019 7:00AM AEST
June 4, 2019 8:00AM - June 4, 2019 9:00PM UTC

Components

Colocation

Locations

Sydney - Equinix SY1

Description

Equinix is undertaking a comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, various tasks will be undertaken to the Security systems to ensure all is operating correctly. Customer access will be impacted for approximately 5 minutes per controller as the controllers are rebooted following firmware upgrading, no access will be possible through the connected doors when a controller is rebooted. This will affect approximately 10 doors each time a controller is rebooted. The doors will remain secure during the firmware reboot process.

Schedule

June 4, 2019 6:00PM - June 5, 2019 7:00AM AEST
June 4, 2019 8:00AM - June 4, 2019 9:00PM UTC

Components

Colocation

Locations

Sydney - Equinix SY3

Description

As part of Equinix's ongoing maintenance program, software upgrades to the security system will be performed. Equinix is undertaking a comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, various tasks will be undertaken to the Security systems to ensure all is operating correctly. Customer access will be impacted for approximately 5 minutes per controller as the controllers are rebooted following firmware upgrading, no access will be possible through the connected doors when a controller is rebooted. This will affect approximately 10 doors each time a controller is rebooted. The doors will remain secure during the firmware reboot process.

Schedule

June 4, 2019 6:00PM - June 7, 2019 7:00AM AEST
June 4, 2019 8:00AM - June 6, 2019 9:00PM UTC

Components

Colocation

Locations

Sydney - Equinix SY4

Description

Equinix is undertaking the comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption. During the scheduled window, upgrades and maintenance tasks will be undertaken to the Security systems and tests will be performed to ensure all is operating correctly. Customer access will be impacted for approximately 5 minutes per controller as each controller is rebooted following the firmware upgrade. No access will be possible through the connected doors while a controller is rebooted. This will affect approximately 10 doors each time a controller is rebooted. The doors will remain secure during the firmware reboot process.

Schedule

June 11, 2019 7:00AM - June 14, 2019 7:00AM AEST
June 10, 2019 9:00PM - June 13, 2019 9:00PM UTC

Components

Infrastructure

Locations

Sydney - Equinix SY4

Description

Equinix will undertake an upgrade of the UPS Cores on UPS-B1. During this maintenance window, UPS-B1 will be placed in wrap around bypass and shutdown; your critical loads will continue to be supplied from the active Primary UPS System (UPS-A5 or UPS-A6), however the standby B1 system UPS System will not be in service meaning a reduction in UPS redundancy; however raw mains will remain available via the B1 system.

Network

Operational

Dedicated Servers

Operational

Colocation

Planned Maintenance

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Edge Switch Failure - Syncom SYD1Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Network, Dedicated Servers


Locations

Sydney - Syncom SYD1




May 19, 2019 1:17PM AEST
May 19, 2019 3:17AM UTC
[Investigating] Engineers are currently investigating an edge device offline in the Syncom SYD1 data centre. Further updates will be provided once investigation is complete.

May 19, 2019 1:31PM AEST
May 19, 2019 3:31AM UTC
[Identified] Engineers are currently on-route to the facility with a replacement device. ETA for restoration is two hours at this stage. Further updates will be provided ASAP.

May 19, 2019 3:19PM AEST
May 19, 2019 5:19AM UTC
[Monitoring] Engineers have restored connectivity to this device and will be monitoring for some time before leaving site. Please contact our help desk if you have any issues with your services in Syncom SYD1.

May 19, 2019 3:47PM AEST
May 19, 2019 5:47AM UTC
[Resolved] Engineers have been monitoring this closely and cannot see evidence of any further faults therefore are leaving the site. Please contact our help desk if you have any further network related issues with your equipment in the Syncom SYD1 facility.
Edge Switch Offline - NextDC M1Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Network, Colocation


Locations

Melbourne - NextDC M1




May 15, 2019 3:07PM AEST
May 15, 2019 5:07AM UTC
[Investigating] Engineers are currently investigating an edge switch offline at our NextDC M1 facility. Further updates will be provided ASAP.

May 15, 2019 3:53PM AEST
May 15, 2019 5:53AM UTC
[Monitoring] Engineers have confirmed that our device has restored connectivity. Please contact our help desk if you have any network related issues with your services in NextDC M1.

May 16, 2019 1:18AM AEST
May 15, 2019 3:18PM UTC
[Resolved] Engineers have confirmed stability since connectivity was restored to this device.
Perth Network IssueService Disruption

Incident Status

Service Disruption


Components

Network


Locations

Perth - Equinix PE2




May 14, 2019 12:43AM AEST
May 13, 2019 2:43PM UTC
[Investigating] Network engineers are investigating issues at the Equinix PE2 facility and will provide further updates ASAP

May 14, 2019 1:06AM AEST
May 13, 2019 3:06PM UTC
[Monitoring] Engineers have confirmed that connectivity has been re-established although the root cause is still to be identified. We will continue to monitor this until a root cause has been found.

May 16, 2019 1:17AM AEST
May 15, 2019 3:17PM UTC
[Resolved] Engineers have confirmed stability and no further reports of connectivity issues have been raised. The root cause to this issue was found and can be provided upon request.

Incident Status

Operational


Components

Network


Locations

Perth - Equinix PE2




May 9, 2019 11:03AM AEST
May 9, 2019 1:03AM UTC
[Investigating] Engineers have been alerted that one of our upstream providers are currently experiencing a service outage on one of their Sydney to Perth backhaul paths. Due to the redundancy that our provider has and the redundancy we have with alternate providers there will be no impact to services.

May 9, 2019 3:35PM AEST
May 9, 2019 5:35AM UTC
[Resolved] Upstream providers have confirmed that connectivity over this path has now been restored.