All Systems Operational

Uptime over the past 90 days. View historical uptime.
Regions Operational
90 days ago
99.99 % uptime
Today
Sydney Operational
90 days ago
99.98 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.98 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage Operational
90 days ago
100.0 % uptime
Today
Virtual Data Centre (VDC) Operational
90 days ago
100.0 % uptime
Today
Domain Name Service (DNS) Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
99.99 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
99.99 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
100.0 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
SYD2 Operational
90 days ago
99.99 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Sydney FortiGate Firewall Cluster Jun 2, 2026 01:00-03:00 AEST

During the scheduled maintenance window, our engineers will be performing maintenance on the Sydney FortiGate firewall cluster.

Customers may experience a brief interruption to services during this period. Any impact is expected to be minimal and limited to approximately 15 minutes.
Posted on May 22, 2026 - 17:18 AEST
May 25, 2026
Packet Loss Affecting Some International Connectivity
Resolved - This incident has been resolved.
May 25, 09:19 AEST
Monitoring - The upstream transit provider has advised that the issue has now been resolved.

We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable
May 23, 16:20 AEST
Identified - There appears to be some packet loss to destinations routed via Hetzner cloud in Frankfurt (this includes Hetzner US). Engineers are investigating.
May 23, 13:29 AEST
Monitoring - We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.
May 23, 12:30 AEST
Update - Upstream engineers have identified the issue, and are working towards a resolution.

While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.
May 23, 10:55 AEST
Investigating - Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations.

Further updates will be provided as soon as more information becomes available.
May 23, 10:31 AEST
Reduced Network Capacity
Resolved - This incident has been resolved.
May 25, 09:19 AEST
Monitoring - All affected BGP sessions have been successfully restored, and network capacity has returned to full strength. Our team is currently monitoring the situation closely to ensure ongoing stability and performance.
May 23, 16:26 AEST
Investigating - We are currently investigating an issue affecting our BGP sessions with one of our IP transit providers, which have temporarily dropped due to an ongoing DDoS attack.

Please note that no service impact or downtime is expected.

While our network automatically rerouted traffic to ensure continuous uptime, we are currently running at reduced capacity.

Our engineering team is actively working to mitigate the attack and restore all sessions as quickly as possible.
May 23, 16:14 AEST
May 24, 2026

No incidents reported.

May 23, 2026
May 22, 2026

No incidents reported.

May 21, 2026
VMware vCenter Upgrade
Completed - The scheduled maintenance has been completed.
May 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 AEST
Scheduled - As a continuation of the maintenance window on the 20/5/2026 - Servers Australia will be performing maintenance to upgrade our VMware vCenter platform.

During this maintenance window, vCenter-dependent management services will be unavailable for a minimum of 60 minutes. This may affect access to VMware Cloud Director, Veeam self service web UI, VM console access, VM power operations, provisioning, backup/restore management, and other related management functions.

Customer workloads, virtual machines, networking, and storage services will remain online and running throughout the maintenance. This maintenance only affects management plane access and does not require customer action.

We will monitor the upgrade closely and provide further updates if the maintenance window needs to be extended.
May 20, 08:17 AEST
May 20, 2026
Reduced Redundancy - Syncom SYD2
Resolved - This incident has been resolved.
May 20, 09:39 AEST
Investigating - Network engineers have been alerted to the loss of one of our redundant paths connecting the Syncom SYD2 facility to our Sydney SY1 facility.

Engineers are investigating

No services are expected to be affected by this due to a redundant path in place.
May 19, 22:31 AEST
Scheduled VMware vCenter Upgrade
Postmortem - Read details
May 20, 08:15 AEST
Completed - Due to issues that arose during the upgrade process, the maintenance will be rescheduled as an emergency maintenance. A new maintenance notification will be created for the next window.
May 20, 08:14 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:30 AEST
Scheduled - Servers Australia will be performing scheduled maintenance to upgrade our VMware vCenter platform.

During this maintenance window, vCenter-dependent management services will be unavailable for a minimum of 60 minutes. This may affect access to VMware Cloud Director, Veeam self service web UI, VM console access, VM power operations, provisioning, backup/restore management, and other related management functions.

Customer workloads, virtual machines, networking, and storage services will remain online and running throughout the maintenance. This maintenance only affects management plane access and does not require customer action.

We will monitor the upgrade closely and provide further updates if the maintenance window needs to be extended.
May 15, 11:43 AEST
May 19, 2026
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Packet Loss Affecting Some International Connectivity
Resolved - This incident has been resolved.
May 15, 16:18 AEST
Monitoring - The upstream transit provider has advised that the issue has now been resolved.

We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.
May 15, 13:32 AEST
Identified - Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations.

The issue is believed to be related to a known fault with one of our upstream transit providers. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.

Further updates will be provided as soon as more information becomes available.
May 15, 13:23 AEST
May 14, 2026
Emergency Maintenance - Backend Billing System
Completed - The scheduled maintenance has been completed.
May 14, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 AEST
Scheduled - We will be performing emergency maintenance on our backend billing system to apply an important security patch.

During the maintenance window, customers may experience short periods where billing-related functions in the customer portal are unavailable or intermittently disrupted. This may include viewing invoices, making payments, updating billing details, or accessing other account billing functions.

Core hosting, network, and infrastructure services are not expected to be impacted.

We apologise for any inconvenience and appreciate your understanding while we complete this important security maintenance.

Impact:
Intermittent unavailability of billing-related functions within the customer portal.

Expected Service Impact:
No impact is expected to hosted services, network connectivity, or customer infrastructure.
May 13, 17:17 AEST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage