Monitoring - Our monitoring has confirmed this RBL provider no longer has Servers Australia prefixes on their list. We're working to collect further information from them to avoid this again in future.
Mail flow should begin to flow normally as mail servers check-in with the RBLs.
Mar 2, 12:17 AEDT
Identified - Engineers have identified from monitoring that an RBL provider "UCE PROTECT" has listed Servers Australia prefixes on their RBL which is affecting some clients whose mail recipients utilise this system.
We are working to identify their cause for listing our prefixes and are contacting any clients that have been identified as a potential source of the disruption to have this rectified with the provider. Further updates will be provided as soon as available.
Mar 1, 15:48 AEDT
During the times listed in this notice, engineers will be cutting over to new network infrastructure in the Equinix PE2 facility to increase performance and redundancy.
All services in the Equinix PE2 facility will be impacted by this maintenance for up to five minutes per service.
For any questions or concerns regarding this, please contact our Helpdesk by opening a case in the MySAU portal.
Posted on
Feb 19, 15:17 AEDT
During the times listed in this notice, engineers will be cutting over to new network infrastructure in the Equinix PE2 facility to increase performance and redundancy.
All services in the Equinix PE2 facility will be impacted by this maintenance for up to five minutes per service.
For any questions or concerns regarding this, please contact our Helpdesk by opening a case in the MySAU portal.
Posted on
Feb 19, 15:18 AEDT
Resolved -
This incident has been resolved.
Mar 2, 09:06 AEDT
Monitoring -
Engineers are now monitoring this switch further.
Mar 1, 16:26 AEDT
Update -
Engineers have confirmed the reload has completed and all monitored services are reporting online and healthy.
Further investigation is underway as to the cause of the disruption.
Mar 1, 16:25 AEDT
Update -
Engineers are now performing a controlled reload of the edge switch experiencing the disruption. Services utilising this particular edge switch may be disrupted for a few minutes while the switch is brought back online.
Mar 1, 16:18 AEDT
Investigating -
Engineers are investigating monitoring alerts for services located in a single rack in the Equinix ME1 facility. Services utilising this particular edge switch may be experiencing partial or complete service disruption until this has been restored.
Further updates will be provided shortly as this is investigated further and the cause identified.
Mar 1, 16:07 AEDT