Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

Active Incident
Changes to Access to NextDC FacilitiesOperational

Incident Status

Operational

Components

Colocation

Locations

Sydney - NextDC S1, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - NextDC M1


March 31, 2020 4:40PM AEDT
March 31, 2020 5:40AM UTC
[Monitoring] Servers Australia have received the following updates to the NextDC Site Access Policy during the COVID-19 pandemic: NEXTDC continue to implement the necessary precautionary measures in accordance with our Business Continuity Plan (BCP) to ensure the health and well-being of our people and visitors to our data centres, whilst ensuring the seamless and uninterrupted operations of our facilities. STAFF HEALTH AND SAFETY MEASURES In light of the most up to date guidance received from Government officials regarding social distancing, NEXTDC have advanced our contingency plans. Additional precautionary measures, on top of those already in place are as follows; Essential operations staff only will be positioned at each data centre Non-essential staff have been requested they work from home until further notice. ONSITE HEALTH AND SAFETY GUIDELINES Health and safety for all staff and customers is paramount, therefore effective immediately we will also be introducing the following health and safety measures onsite; Any person requiring physical access to a NEXTDC location must first obtain a pre-approved access request. This applies to all customers, including those with an approved ID access card Access requests can be raised in ONEDC, which must be approved prior to attending site Any person attending a NEXTDC data centre may have their temperature scanned by an infrared thermometer Any person returning a temperature higher than 37.8 degrees will not be granted access to the facility Any person pre-approved to access a NEXTDC data centre may be required to confirm their adherence to NEXTDC’s COVID-19 conditions of entry In accordance with the social distancing guidelines specified by the Australian Government, there are strict limitations in place around the number of people allowed in the main foyer at any given time. CONDITIONS OF ENTRY As a reminder, those entering a NEXTDC data centre must adhere to our COVID-19 conditions of entry, including; In accordance with border control restrictions specified by the Australian Government, any person that has recently travelled from an international location will be required to see out the mandatory 14 day self-isolation process before attending any NEXTDC data centre Any person subject to a self-isolation period are not be permitted to enter any NEXTDC data centre Any person experiencing cold or flu-like symptoms including fever, we request they not enter any NEXTDC data centre for a period of 14 days, or until medical clearance is received Any person that has come into contact with a confirmed COVID-19 case, we request they do not enter our facilities for a period of 14 days from last contact. We continue to work closely with local authorities and health specialists in order to proactively manage developments as they arise. Any further changes necessary to procedures within our data centres will be communicated as they come to light. If you have any concerns or questions about access to your NextDC Colocation with Servers Australia please contact our Support Team on 1300 788 852 or through a Support Case in the MySAU Portal https://mysau.com.au

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

Mail Filter

Operational

History (Last 14 days)

Billing System & Customer Portal MaintenancePlanned Maintenance

Description

Dear Customer, Servers Australia will be performing scheduled maintenance to our backend billing systems during the early hours of Tuesday morning. Maintenance Window: Tuesday 7th April 05:00am AEST to 05:30am AEST During this short window, you won’t be able to access the MySAU portal, so if there is any information about your services you may need during this time, we recommend logging in beforehand and taking note of anything you may need. Additionally, support cases will not be accessible, however, our Support Team will be available if you need to contact us: Within Australia: 1300 788 862 International: +61 2 8115 8888 Thank you for your patience, we look forward to delivering further mySAU portal features in the future.


Components

Service Desk


Locations

Sydney, Brisbane


Schedule

April 7, 2020 5:00AM - April 7, 2020 5:30AM AEST
April 6, 2020 7:00PM - April 6, 2020 7:30PM UTC


April 7, 2020 5:03AM AEST
April 6, 2020 7:03PM UTC
[Update] This maintenance work is now proceeding.

April 7, 2020 7:04AM AEST
April 6, 2020 9:04PM UTC
[Update] Maintenance is running overtime, expected ETR is 07:30AM. We apologise for any inconvenience.

April 7, 2020 7:43AM AEST
April 6, 2020 9:43PM UTC
[Update] Maintenance has been completed.
Syncom SYD1 - Switch issueOperational

Incident Status

Operational


Components

Network, Dedicated Servers


Locations

Sydney - Syncom SYD1



March 31, 2020 9:03AM AEDT
March 30, 2020 10:03PM UTC
[Identified] Engineers have observed an issue affecting a Top-of-Rack switch in our Syncom SYD1 facility. We have a technician en-route to investigate and replace hardware as necessary. Due to the minimal number of devices connected to this switch, we have contacted affected customers individually.

March 31, 2020 10:09AM AEDT
March 30, 2020 11:09PM UTC
[Monitoring] Technicians have identified a power distribution unit that has experienced a fault early this morning. All affected services have been moved to an alternative unit. We'll continue to monitor the situation for any changes. All affected services are now online.

April 1, 2020 8:40AM AEDT
March 31, 2020 9:40PM UTC
[Resolved] Engineers have confirmed following further monitoring that the alternative power distribution unit is fully operational. All affected services are operational on the new PDU and the old device is to be decommissioned.
Emergency Network Maintenance - Equinix SY3Planned Maintenance

Description

During the times listed in this maintenance window, Network Engineers will be performing emergency network changes, to resolved internal network congestion in the Equinix SY3 facility. No downtime is expected from this change, although a decrease in performance may be experienced as Network Engineers implement these changes. Is there is any questions or concerns related to this, please contact our Helpdesk.


Components

Network, Colocation, Cloud Services


Locations

Sydney - Equinix SY3


Schedule

March 30, 2020 12:00AM - March 30, 2020 5:00AM AEDT
March 29, 2020 1:00PM - March 29, 2020 6:00PM UTC


March 30, 2020 12:09AM AEDT
March 29, 2020 1:09PM UTC
[Update] Engineers are now commencing this maintenance.

March 30, 2020 1:30AM AEDT
March 29, 2020 2:30PM UTC
[Update] Engineers have now completed this maintenance. Please feel free to contact our help desk if you have connectivity issues with your services in Sydney.