Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

Active Incident
NextDC M1 Connectivity IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Network

Locations

Melbourne - NextDC M1



February 20, 2019 4:51PM AEDT
February 20, 2019 5:51AM UTC
[Investigating] Engineers are currently working with upstream providers on some legacy RackCentral services that are currently offline in the NextDC M1 facility. Further updates will be provided here when made available.

February 21, 2019 1:13PM AEDT
February 21, 2019 2:13AM UTC
[Identified] Engineers have identified a cabling fault within NextDC M1 causing these services to be offline. We are presently working with Data Centre operational staff and Vendors to restore all services. Unfortunately at this stage there is no eta, however one will be provided when available.

Incident Status

Operational

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure

Locations

Brisbane - Syncom BNE



February 14, 2019 3:15PM AEDT
February 14, 2019 4:15AM UTC
[Identified] Earlier this morning, an abnormal warning condition was thrown on one of the UPS units in our Syncom Brisbane facility. This was a warning condition only and no impact was seen. Specialist contractors were dispatched to investigate and are now onsite. To resolve the condition, one of the UPS units will be placed into bypass mode for a brief window to correct and clear the condition per the SOP from the contractors. No impact is expected and this is a hazard notice only.

February 14, 2019 4:21PM AEDT
February 14, 2019 5:21AM UTC
[Identified] The UPS has been placed into bypass mode, however, errors are preventing the unit coming out of bypass mode. Contractors remain onsite to investigate.

February 14, 2019 6:23PM AEDT
February 14, 2019 7:23AM UTC
[Identified] Specialist contractors are still working to identify the issue preventing the UPS coming out of bypass mode. At this time the UPS remains on bypass, however all other UPS units remain under protected power. Contractors are escalating this for further clarification as this issue lies between the UPS itself and the Power Distribution Module. At this time we are expected to remain on bypass for this unit only until tomorrow mid afternoon while logs are analysed.

February 15, 2019 9:30AM AEDT
February 14, 2019 10:30PM UTC
[Identified] No issues were experienced overnight and the UPS remains in bypass mode. Specialist contractors have confirmed they are expected back to site around 1pm today to investigate further. Servers Australian remain with technicians onsite monitoring the situation

February 15, 2019 12:16PM AEDT
February 15, 2019 1:16AM UTC
[Identified] Specialist contractors have arrived back on site to continue working to identify the issue preventing the UPS coming out of bypass mode, further updates will be posted here.

February 15, 2019 3:21PM AEDT
February 15, 2019 4:21AM UTC
[Monitoring] Specialist contractors have completed their work and the affected UPS unit is again protecting power load to the racks.

2

Active Incidents

0

Active Maintenances

3

Upcoming Maintenances

Scheduled Maintenance

Schedule

February 1, 2019 12:00PM - April 1, 2019 12:00PM AEDT
February 1, 2019 1:00AM - April 1, 2019 1:00AM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Vocus, New Zealand, Sydney, Brisbane

Description

Due to DNS Flag Day today, customers may experience slow DNS lookups or an inability to resolve their domain names at all. If this occurs, please see our Help Article at https://www.serversaustralia.com.au/blog/dns-flag-day-and-legacy-nameservers/ for information and troubleshooting steps.
Perth Data Centre MigrationPlanned Maintenance

Schedule

February 23, 2019 1:00AM - February 24, 2019 5:00AM AEDT
February 22, 2019 2:00PM - February 23, 2019 6:00PM UTC

Components

Network, Dedicated Servers, Colocation, Infrastructure

Locations

Perth - Vocus

Description

Servers Australia has recently made the decision to vacate all services away from the Vocus Perth IX data centre. We will be moving equipment from the Vocus IX facility into Equinix PE2 at Shenton Park during the dates and times listed in this notice. We have scheduled this move to happen over two windows which will be spread over two days. One window will be for colocation services and the other for dedicated servers as per the below: Window #1 - Relocation of Vocus Perth IX Colocation Services Date: Saturday 23rd February 2019 Time: 01:00 AM – 5:00 AM Description: Physical relocation of Colocation services out of Vocus Perth IX Expected Impact: 1x 2 hour outage Window #2 - Relocation of Vocus Perth IX Dedicated Servers Date: Sunday 24th February 2019 Time: 01:00 AM – 5:00 AM Description: Physical relocation of Dedicated Servers out of Vocus Perth IX Expected Impact: 1x 2 hour outage per server Updates for each window will be posted to this status notice when possible. We have made every effort to ensure that the above times were set in order to have the least possible impact on customers. We understand that these times could cause issues for some people, and we apologise for the inconvenience. Your patience and understanding is greatly appreciated. Please feel free to contact us at any time if you have any questions, concerns or comments regarding this migration. Phone: 1300 788 862 Email: support@serversaustralia.com.au Please note that customers who will be directly affected by this maintenance have been contacted prior to this status notice being created.

Schedule

March 8, 2019 1:00AM - 7:00AM AEDT
March 7, 2019 2:00PM - 8:00PM UTC

Components

Network

Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4

Description

During the times listed in this notice one of our upstream providers will be performing software upgrades to their route servers. The active BGP sessions that we have to this provider will be down for up to 60 minutes per server. Due to the redundant setup of our peering network no clients will be impacted by these works. Should you have any questions or concerns regarding this maintenance please feel free to contact our help desk.

Network

Partial Service Disruption

Dedicated Servers

Partial Service Disruption

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Description

During this time Equinix will undertake modifications and changes to improve their operational integrity of the generator systems. The works will be undertaken to one generator system at a time without disruption to the operational environment; though it should be noted that redundancy will be reduced during the scheduled maintenance window.


Components

Infrastructure


Locations

Sydney - Equinix SY4


Schedule

February 18, 2019 7:00AM - February 20, 2019 5:00PM AEDT
February 17, 2019 8:00PM - February 20, 2019 6:00AM UTC



February 18, 2019 2:43PM AEDT
February 18, 2019 3:43AM UTC
[Update] Scheduled Maintenance has started.

February 20, 2019 5:00PM AEDT
February 20, 2019 6:00AM UTC
[Update] Scheduled Maintenance is complete.
Syncom SYD1 - Power disruption Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Network, Dedicated Servers


Locations

Sydney - Syncom SYD1




February 16, 2019 9:40AM AEDT
February 15, 2019 10:40PM UTC
[Investigating] Technicians are currently investigating reports of a power issue currently effective some services within Syncom SYD1. We are continuing to investigate and will advise further as more information is available.

February 16, 2019 10:00AM AEDT
February 15, 2019 11:00PM UTC
[Investigating] A technician is currently on-route to investigate this issue. Further updates will be provided ASAP. Another update is expected within 1 hour.

February 16, 2019 11:49AM AEDT
February 16, 2019 12:49AM UTC
[Identified] A technician is on site and has confirmed this is a power incident isolated to some services within the data centre. We are currently implementing a resolution will have a further update shortly.

February 16, 2019 12:06PM AEDT
February 16, 2019 1:06AM UTC
[Monitoring] Technicians have successfully resolved the power issue present and are reviewing all affected services to ensure there will be no further disruption to services.

February 16, 2019 12:48PM AEDT
February 16, 2019 1:48AM UTC
[Resolved] All affected services look to be functioning as normal. If you continue to experience any issues regarding this event, please contact Servers Australia on 1300 788 862 or support@serversaustralia.com.au

Incident Status

Operational


Components

Network, Dedicated Servers, Colocation, Cloud Services, Infrastructure, Managed Wordpress Hosting, Service Desk, xDSL/EFM


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2, Sydney - Global Switch, Sydney - NextDC S1, Sydney - Vocus, Brisbane - Syncom BNE, Brisbane - NextDC B1, Brisbane - NextDC B2, Melbourne - Equinix ME1, Melbourne - NextDC M1, Melbourne - Vocus, Perth - Vocus, New Zealand, Sydney, Brisbane




February 8, 2019 7:46PM AEDT
February 8, 2019 8:46AM UTC
[Monitoring] Netregistry.com.au's name servers appear to not be resolving any IPs

February 14, 2019 6:20PM AEDT
February 14, 2019 7:20AM UTC
[Resolved] Reports are saying that this has been resolved
Syncom SYD1 - Switch issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Network, Dedicated Servers


Locations

Sydney - Syncom SYD1




February 13, 2019 10:00AM AEDT
February 12, 2019 11:00PM UTC
[Investigating] Engineers are currently investigating a switch issue in our Syncom SYD1 facility affecting a single rack. We will provide updates when available.

February 13, 2019 10:28AM AEDT
February 12, 2019 11:28PM UTC
[Identified] An issue has been identified with a top of rack switch. A technician is en-route to the location to resolve the issue.

February 13, 2019 12:30PM AEDT
February 13, 2019 1:30AM UTC
[Identified] Our technician on site has identified the issue, and is currently working towards a resolution. Services are expected to be returned to normal within 60 minutes.

February 13, 2019 3:24PM AEDT
February 13, 2019 4:24AM UTC
[Monitoring] Technicians have successfully replaced the equipment as of 13:40 AEDT. We are currently checking that affected services are back online.

February 14, 2019 8:10AM AEDT
February 13, 2019 9:10PM UTC
[Resolved] Services have been operating normally since equipment was replaced yesterday.