May 7, 17:28 AEST
This incident has been resolved.
May 7, 17:24 AEST
Engineers have now finalised the bulk of work with our platform vendor and all managed and monitored services are reporting as online. Further analysis is underway and we intend to provide a report next week leading to the reason for this interruption. If you believe your legacy cloud service is still impacted due to this incident, please contact our Support team via the MySAU portal or directly via our contact number on 1300 788 862 and we can investigate this with you further.
Apr 30, 21:57 AEST
We have restored access to the vast majority of cloud VMs and are working to bring the remaining online ASAP
Apr 30, 20:43 AEST
The team have finalised another set of services manually, which are now online. We are now working to finalise a small number of clients with affected services, and hope to have these finalised within the next hour.
Apr 30, 17:25 AEST
Our Engineers are continuing to work closely with the platform vendor. Unanticipated delays due to the size and complexity of remaining services have slowed down works, but we are continuing this at a constant rate with services coming back online regularly after their analysis. We greatly appreciate the cooperation of all remaining impacted clients.
Apr 30, 16:15 AEST
The platform vendor is continuing to work on assessing individual services to assist with restoration efforts. This has been hampered in some instances due to the size of virtual disks on the platform. As each service is reviewed, it is being brought online by the team. We again appreciate your cooperation and understanding during this time.
Apr 30, 14:49 AEST
Engineers have isolated the cause of disruption for the remaining offline services, and are still working with the platform provider to finalise the restoration of these services. We thank you for your understanding at this time.
Apr 30, 13:31 AEST
Engineers are still undergoing work directly with the platform vendor to restore the remaining impacted services, as some services require individual inspection before being brought online.
Apr 30, 12:46 AEST
Engineers have begun works to bring online the remaining impacted services tied to this incident. There may be a delay for some of the remaining services, but we intend to have them all brought online as soon as possible.
Apr 30, 12:03 AEST
Servers Australia Engineers are working directly with the platform vendor to analyse the situation further. While these ongoing works are underway some cloud services may continue to be impacted. We will provide a further update once these works complete and the remaining impacted services can be restored.
Apr 30, 11:37 AEST
Engineers have collected further information relating to the cause of disruption and are now assessing the environment. Further work is currently underway to bring the impacted services online as a top priority.
Apr 30, 11:22 AEST
Engineers are continuing to actively review affected services and are collecting data on the reason for the error, to assist with restoring connectivity for the impacted services.
Apr 30, 11:06 AEST
Engineers have received monitoring alerts that a single host in our legacy cloud server platform has reported an error, and applicable servers on this host may experience a service interruption or ongoing degradation. No cloud services on our new cloud platform have been impacted.
A full investigation is underway and further updates will be provided shortly.
Apr 30, 10:47 AEST