All Systems Operational

Uptime over the past 90 days. View historical uptime.
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Network Operational
Private Cloud Operational
Dedicated Servers Operational
Cloud Servers Operational
Firewall Operational
Colocation Operational
Spam Filter Operational
Network Storage Operational
Virtual Data Centre (VDC) Operational
Domain Name Service (DNS) Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
Vocus - Albany Operational
SYD2 Operational
NextDC B1 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform Operational
Servers Australia Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2026

MySAU Customer Portal – Temporarily Unavailable
Resolved - The MySAU Customer Portal is back online and fully operational.

The required PHP security updates have been applied, and customer access has been restored.

We thank our customers for their patience and understanding while we took the necessary precautions to protect our systems and customer information.
Oct 22, 05:58 AEDT
Update - Our team is actively monitoring the release of security updates addressing the recently disclosed critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

We are tracking vendor updates, including those from cPanel, CloudLinux and Ubuntu, to ensure security patches are applied as they become available.

=== MySAU Customer Portal ===

Our Development Team is working on the MySAU Customer Portal, applying the required security updates and validating the environment before restoring customer access.

The portal will remain offline until we are satisfied that it can be safely brought back online.

Further updates regarding the MySAU Customer Portal will be provided by our Development Team as work progresses.

=== cPanel Security Updates ===

cPanel has released security updates for PHP versions running on servers that are not using CloudLinux OS.

All cPanel servers covered by a Servers Australia Monitoring and Maintenance Agreement (MMA) that are not running CloudLinux OS have now had the following updates applied:

PHP 8.2, 8.3, 8.4 and 8.5: Security updates applied.

PHP 7.4, 8.0 and 8.1: Backported security patches applied.

Customers running PHP 7.2 or earlier are strongly encouraged to upgrade their websites and applications to newer, supported PHP versions and uninstall the older versions once compatibility has been confirmed.

=== CloudLinux and Ubuntu Updates ===

Additional security updates from CloudLinux and Ubuntu are being released progressively.

Our team will review and deploy applicable patches to managed servers as they become available, ensuring the updates are appropriate for the operating systems and PHP versions in use.
Oct 22, 03:42 AEDT
Update - Security patches addressing the recently disclosed critical PHP vulnerabilities are now available from PHP (https://www.php.net/).

Our team is currently working to apply the required updates to the MySAU Customer Portal and validate that the vulnerabilities have been addressed before restoring customer access.

MySAU will remain offline while this work is completed to ensure the portal can be safely brought back online.

We strongly recommend that customers who are able to manually update their PHP installations do so as soon as possible, ensuring they apply the appropriate security updates for their PHP version and operating system.

Customers should also monitor security advisories from their operating system, control panel and application vendors for any additional updates or recommended actions.

We will provide a further update once patching and validation of the MySAU Customer Portal have been completed.
Oct 22, 00:55 AEDT
Identified - Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.

We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.

Customer hosting services, servers and network infrastructure are not affected by this maintenance.

While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.

Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.

An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.

Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.
Oct 21, 18:45 AEDT
Investigating - Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.

We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.

Customer hosting services, servers and network infrastructure are not affected by this maintenance.

While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.

Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.

An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.

Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.
Oct 21, 18:45 AEDT

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Priority Maintenance - Network Firmware Upgrades
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 AEDT
Scheduled - Servers Australia will be undertaking priority maintenance on network infrastructure following the recent publication of a vendor security advisory.

This maintenance involves firmware upgrades to address identified security vulnerabilities and ensure the ongoing security, stability, and reliability of our network.

While we aim to provide customers with as much notice as possible, this work has been prioritised to minimise potential security exposure.

During the maintenance window, customers connected to the affected infrastructure may experience a brief interruption to network connectivity of up to 10 minutes.

We apologise for any inconvenience and appreciate your understanding as we continue to maintain the security and reliability of our services.
Oct 16, 22:20 AEDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Intermittent DNS Resolution Failures
Resolved - Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally.

Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed.

We appreciate your patience and understanding while our team worked to restore normal service.
Oct 12, 19:07 AEDT
Monitoring - We have identified the cause of the issue affecting our primary DNS resolvers and have implemented remediation.

We are currently monitoring the resolver to confirm stability. Email delivery and other services that rely on DNS resolution should now be working as normal.

We will continue to closely monitor the service for stability moving forward.
Oct 12, 15:29 AEDT
Investigating - We are currently investigating an issue affecting one of our primary DNS resolvers.

Customers may experience intermittent email delivery failures, with some messages being rejected due to DNS queries returning SERVFAIL responses. Other services that rely on DNS resolution may also be affected.

Affected DNS Resolver:
221.121.134.9

Our team is actively investigating the issue and working to restore normal service.

We will provide further updates as more information becomes available.
Oct 12, 14:57 AEDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage