All Systems Operational
Regions Operational
90 days ago
99.64 % uptime
Today
Sydney Operational
90 days ago
99.97 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
98.25 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.81 % uptime
Today
Network Operational
90 days ago
98.21 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.98 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
99.86 % uptime
Today
Data Centres Operational
90 days ago
99.78 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
98.25 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
Syncom SYD2 Operational
90 days ago
99.83 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Hazard Maintenance - Equinix ME1 May 28, 2024 01:00-05:00 AEST
During the designated maintenance window, our network engineers will be conducting network maintenance at the Equinix ME1 facility, specifically within our core network rack.

The purpose of this maintenance is to clean up cabling and cross-connects that are no longer in production.

We do not expect any services to be impacted during this time. However, due to the nature of these works, minor disruptions to services could occur.

If you believe your services are impacted by these works, please contact our helpdesk immediately via the MySAU portal or on 1300 788 862.

Posted on May 13, 2024 - 16:22 AEST
Scheduled Network Maintenance - Equinix ME1 May 29, 2024 01:00-05:00 AEST
During the designated maintenance window, our network engineers will be conducting critical updates at the Equinix ME1 facility, specifically targeting the replacement of top of rack edge switches that service colocation clients.

Affected Racks:
ME1:01:10145:1505
ME1:01:10145:1605
ME1:01:10145:1708
ME1:01:10145:1711

Service Impact:
Customers with colocation services in the specified racks should expect up to 30 minutes of downtime as services are transitioned to the new edge switches.

Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.

Posted on May 13, 2024 - 16:15 AEST
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024
Completed - This maintenance has been completed.
May 21, 01:43 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 AEST
Scheduled - During the designated maintenance window, our network engineers will be conducting a stack fail-over at the Equinix SY4 facility to resolve issues identified by our switch vendor.

Colocation services that connect to this switch may experience up to five minutes of service interruption while this process is performed.

For any queries relating to this maintenance, please contact our helpdesk via the MySAU portal or on 1300 788 862.

May 13, 16:33 AEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 01:00 AEST
Scheduled - To improve stability and security, we will be updating all HPE Nimble storage all-flash devices to the latest firmware during this maintenance window.

The HPE nimble devices have dual controllers, which will be done one at a time. During this time the controllers will fail-over. There will not be any impact to customer workloads as long as correct timeouts are set on the iSCSI connections.

Please see below to confirm you have the correct iSCSI timeout values set.

For windows, if you use the HPE Nimble toolkit to connect to the volumes, the correct timeout values will already be set and no action is required.

Windows:
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_NimbleOS_5.0.x_Help.whz/wbi1486590879561.html

VMware/ESXi:
LoginTimeout – 30 seconds (default is 5 seconds)
NoopTimeout – 30 seconds (default is 10 seconds)
NoopInterval – 30 seconds (default is 15 seconds)

Linux:
LoginTimeout – 30 seconds
NoopTimeout – 30 seconds
NoopInterval – 30 seconds

If you're unsure, please feel free to reach out to our support team to assist you.

May 2, 14:18 AEST