In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 AEST
Scheduled - Equinix is undertaking an electrical system preventive maintenance. As part of this, Equinix has engaged vendors to undertake preventive maintenance of the High Voltage (HV) switchgears.

During this maintenance window, the loads will be transferred in a controlled manner to the generator supply and confirmed stable before proceeding with a preventive maintenance.

Equinix engineers will work to ensure the maintenance does not impact your operations.
Update - Engineers have scheduled works for Monday, 17th of August between 6 AM & 6 PM - https://status.mysau.com.au/incidents/rjplb0jhv6sy

These works are expected to alleviate the disruptions to SSH and FTP/SFTP connections with subsequent maintenance planned to resolve these issues.
Aug 14, 16:08 AEST
Identified - Engineers have identified this as being related to a larger spike in network congestion via some transit providers.

Mitigation and additional capacity planning are both being explored to resolve this.

Further updates and any required maintenance works will be provided as they become available.
Aug 13, 21:22 AEST
Monitoring - Engineers have implemented some minor changes which have reportedly corrected intermittent SSH and FTP/SFTP disruptions being seen by clients.

Please notify our support team as this situation is monitored over the next few days if you continue to experience the reported disruption.
Aug 11, 16:37 AEST
Investigating - Engineers are reviewing several reports from clients who have indicated intermittent disruption, or slowness in the speed of SSH and FTP or SFTP connections at times throughout the day.

Further work is underway to identify commonalities in incoming connections and further updates will be provided to clients who have been in contact with our Support team as well as provided here.

If you believe you are also seeing intermittent disruptions matching this description, please raise a support case to our team with the following information:
- Your Public IP address (which can be confirmed via myip.mysau.com.au)
- The IP you are connecting to (such as your server IP Address)
- The time of day you are experiencing the disruption to SSH and FTP/SFTP
- An MTR Report. Further information on an MTR is available here: https://help.serversaustralia.com.au/s/article/How-to-Generate-an-MTR-Report
Aug 10, 16:27 AEST
Update - Due to the current COVID-19 restrictions, there are delays on getting hardware and resources to deploy the needed equipment at these sites. The network is stable, and we have alleviated most if not all congestion that was causing issues. There is now just a slow down in speeds to some Services. This should not impact your service.
Aug 10, 00:35 AEST
Monitoring - Engineers are continuing to monitor the state of the network in Western Australia.

We are also working on expediting necessary upgrades as much as possible.

Further updates will be provided ASAP.
Jul 1, 15:24 AEST
Identified - Due to delays caused by the COVID-19 pandemic engineers are working to the best ability to reduce impact in WA until necessary upgrades can take place to completely resolve these issues.

Further updates will be provided ASAP.
Jun 11, 12:00 AEST
Investigating - Engineers are currently working to resolve performance issues in Perth caused by an increase in load.

Further updates will be provided ASAP.
Jun 4, 17:09 AEST
Update - Due to the current COVID-19 restrictions, there are delays on getting hardware and resources to deploy the needed equipment at these sites. The network is stable, and we have alleviated most if not all congestion that was causing issues. There is now just a slow down in speeds to some Services. This should not impact your service.
Aug 10, 00:35 AEST
Update - Engineers now have new equipment installed and will be working on cutting over services as a staged migration approach.

No impact to services is expected during this time however a maintenance notice will be created outlining times that we will be working on this.
Jul 1, 15:22 AEST
Update - Due to delays with upstream providers, engineers were unable to have this completed by the 17th.

We are expecting to have this completed within the next fortnight although further updates will be provided if delayed.
Jun 19, 15:24 AEST
Update - Engineers are planning to have capacity upgrades rolled out to NZ by 5 AM on the 17th of June to resolve the current performance issues.

Further updates will be provided ASAP.
Jun 11, 11:52 AEST
Update - Engineers are still working with contractors to deploy our new network equipment in our NZ POP to resolve the performance issues seen.

Further updates will be provided ASAP.
Jun 9, 09:34 AEST
Identified - Engineers are currently working to resolve performance issues in New Zealand caused by the increased load to these sites.

Further updates will be provided ASAP.
May 22, 13:16 AEST
Monitoring - While many governments and businesses have begun the easing or lifting of restrictions relating to COVID-19, please be advised that colocation services in our Equinix-based facilities will be subject to continued protective measures for the health and safety of onsite technicians, employees, and yourself while attending.

Equinix is now requiring that all visitors to their facilities wear a face covering while on-site. While some facilities may be able to provide you with a non-medical-grade mask where supplies allow, Equinix has strongly advised that you come prepared to prevent any delays in accessing your colocation service.

We’ll continue to notify you of any changes to Equinix access procedures as information is made available.
Jul 30, 10:37 AEST
Monitoring - Servers Australia have received the following updates to the NextDC Site Access Policy during the COVID-19 pandemic:

NEXTDC continue to implement the necessary precautionary measures in accordance with our Business Continuity Plan (BCP) to ensure the health and well-being of our people and visitors to our data centres, whilst ensuring the seamless and uninterrupted operations of our facilities.

STAFF HEALTH AND SAFETY MEASURES
In light of the most up to date guidance received from Government officials regarding social distancing, NEXTDC have advanced our contingency plans. Additional precautionary measures, on top of those already in place are as follows;

Essential operations staff only will be positioned at each data centre

Non-essential staff have been requested they work from home until further notice.


ONSITE HEALTH AND SAFETY GUIDELINES
Health and safety for all staff and customers is paramount, therefore effective immediately we will also be introducing the following health and safety measures onsite;

Any person requiring physical access to a NEXTDC location must first obtain a pre-approved access request. This applies to all customers, including those with an approved ID access card

Access requests can be raised in ONEDC, which must be approved prior to attending site

Any person attending a NEXTDC data centre may have their temperature scanned by an infrared thermometer

Any person returning a temperature higher than 37.8 degrees will not be granted access to the facility

Any person pre-approved to access a NEXTDC data centre may be required to confirm their adherence to NEXTDC’s COVID-19 conditions of entry

In accordance with the social distancing guidelines specified by the Australian Government, there are strict limitations in place around the number of people allowed in the main foyer at any given time.


CONDITIONS OF ENTRY
As a reminder, those entering a NEXTDC data centre must adhere to our COVID-19 conditions of entry, including;
In accordance with border control restrictions specified by the Australian Government, any person that has recently travelled from an international location will be required to see out the mandatory 14 day self-isolation process before attending any NEXTDC data centre

Any person subject to a self-isolation period are not be permitted to enter any NEXTDC data centre

Any person experiencing cold or flu-like symptoms including fever, we request they not enter any NEXTDC data centre for a period of 14 days, or until medical clearance is received

Any person that has come into contact with a confirmed COVID-19 case, we request they do not enter our facilities for a period of 14 days from last contact.

We continue to work closely with local authorities and health specialists in order to proactively manage developments as they arise. Any further changes necessary to procedures within our data centres will be communicated as they come to light.

If you have any concerns or questions about access to your NextDC Colocation with Servers Australia please contact our Support Team on 1300 788 852 or through a Support Case in the MySAU Portal
Jul 30, 10:47 AEST
Regions Degraded Performance
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Degraded Performance
New Zealand Degraded Performance
Services Degraded Performance
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Degraded Performance
Private Cloud Operational
xDSL/EFM Operational
Data Centres Under Maintenance
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Under Maintenance
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Data Centre 220 Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hazardous Works - NSW Aug 17, 06:00-18:00 AEST
During the times listed in this maintenance, network engineers will be working in the Equinix SY3 facility to bring on additional network capacity with one of our upstream transit providers.

No services are expected to be impacted during this window, however subsequent scheduled maintenances will be required in the coming days to ensure all traffic is traversing newly provisioned paths.

For any questions or concerns regarding this, feel free to contact our help desk by opening a case from the MySAU portal - https://mysau.com.au
Posted on Aug 14, 16:03 AEST
Scheduled B2 UPS Core Expansion - SY4 Aug 18, 07:00 - Aug 20, 07:00 AEST
Equinix's B2-UPS system has been identified as having a need to expand in capacity. Equinix has engaged manufacturers to install an additional UPS (Uninterruptible Power Supply) core designed for modular expansion, which is to be integrated into the existing infrastructure, without disruption to the operational environment.

During the scheduled window, Annual UPS maintenance, battery spot replacement, and UPS firmware updates will be undertaken to the UPS systems and associated batteries.

As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment and all critical power will continue to be supplied from an active UPS system or Generator. However, redundancy will be reduced.

Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:06 AEST
Scheduled UPS Maintenance at the PE2 IBX Aug 19, 11:07 - Aug 23, 11:07 AEST
As part of Equinix's ongoing maintenance program, the preventive maintenance of PE2 uninterruptible power supply (UPS) will be performed. Equinix is undertaking this comprehensive maintenance to maintain high operational standards and minimize the risk of disruption.

During the scheduled window, various maintenance tasks and tests will be undertaken to the UPS systems to ensure all is operating correctly.

As the works will be undertaken to one system at a time, they will be performed without disruption to the operational environment by putting the UPS into wrap around bypass. During the maintenance, there will be no effect on the block redundancy.

Equinix engineers will work to ensure the maintenance does not impact your operations.
Posted on Jul 30, 11:08 AEST
Past Incidents
Aug 15, 2020

Unresolved incident: Scheduled HV Switchgear Maintenance - PE2.

Aug 14, 2020
Resolved - Monitoring has concluded.

No further issues have been observed.
Aug 14, 16:05 AEST
Monitoring - Engineers have resolved the issue and services appear to be back online. We are monitoring the network for issues but customers are advised to lodge a ticket if they still have issues.
Aug 12, 06:18 AEST
Identified - Our engineers have replaced a faulty power distribution unit but have discovered that the power event has impacted the top of rack switch. NOC Engineers are en-route with a replacement device.

We will have more information on this as it comes through.
Aug 12, 01:43 AEST
Update - Engineers are now en-route to the facility to investigate the outage, updates will be provided when next available
Aug 11, 21:40 AEST
Investigating - Engineers are investigating monitoring reports of several services in a rack impacted in our Syncom SYD1 datacentre.

Further works are underway to identify the source of the disruption and updates will be provided as soon as possible.
Aug 11, 20:30 AEST
Aug 13, 2020
Aug 12, 2020
Aug 11, 2020
Resolved - All power feeds have remained online since the last update to this status.
Aug 11, 09:23 AEST
Monitoring - Power has now been restored.

Engineers are continuing to monitor all power feeds for stability.
Aug 10, 11:48 AEST
Investigating - Engineers have been alerted to an upstream power incident affecting multiple locations including the Syncom SYD2 facility.

The site is currently running from secondary power sources and no services within the Syncom SYD2 facility have been impacted.

Engineers will continue to monitor all power feeds and liaise with upstream energy providers on restoration times.
Aug 10, 11:01 AEST
Resolved - No further issues have been observed with power to Golflinks campus.
Aug 11, 09:22 AEST
Monitoring - Power has now restored to the affected locations therefore transit services are now operational.

Please contact our helpdesk by opening a case in the MySAU portal if you have any questions or concerns regarding this.
Aug 10, 11:48 AEST
Update - We are continuing to work on a fix for this issue.
Aug 10, 11:03 AEST
Update - The estimated time for restoration is 1:00 PM AEST, per the grid provider.
Aug 10, 10:56 AEST
Identified - A power outage affecting the Golflinks Industrial Park and surrounding areas has impacted transit services for these locations. Business Internet and associated services may be affected by this outage. No impact to Cloud/Dedicated Servers/Colocation or other services is expected.
Aug 10, 10:56 AEST
Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 AEST
Scheduled - During the times listed in this notice, one of our upstream providers (AnyCast) will be performing emergency maintenance in Sydney:

Activity: Due to emergency network maintenance, Anycast's link to AS2764 (AAPT) in Sydney will be interrupted during the window described above.

Traffic to AS2764 will be diverted via other providers during this time therefore no services are expected to be impacted.

If you have any questions or concerns relating to this please feel free to contact our Helpdesk by opening a case in the MySAU portal.
Aug 10, 09:40 AEST
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - After monitoring the status of this link overnight, no further events have occurred.

If you have any questions or are experiencing any issues, please raise ticket via the MySAU portal, or call us on +612 8115 8888
Aug 7, 11:08 AEST
Monitoring - Connectivity has been restored and Engineers will monitor the situation for further changes.
Aug 7, 01:38 AEST
Investigating - Engineers have observed a link failure between our Syncom SYD2 and Equinix SY1 facilities. Traffic has failed over to redundant paths and no disruption to services is expected. We will provide further updates as available.
Aug 7, 01:04 AEST
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 AEST
Scheduled - Servers Australia will be updating the SSL certificate on our private cloud infrastructure. This will cause the login portal at https://vcs.hadraas.servercontrol.com.au to be unavailable temporarily.

We don't foresee any issues to the services themselves on private cloud.
Jul 31, 14:05 AEST
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 AEST
Scheduled - During the times listed in this maintenance, network engineers will be working in the Equinix SY4 facility to investigate potential physical issues with a top of rack edge switch that could be affecting performance for the services directly connected to it.

Is my service affected?
Clients that will see service impact from this maintenance have been contacted directly. If you have not received an email regarding this maintenance, no impact to your services is expected.

How long will the service impact be?
Service impact is expected to be no longer than five minutes.

For any questions or concerns regarding this, feel free to contact our help desk via opening a case from the MySAU portal.
Aug 3, 11:37 AEST
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 AEST
Scheduled - During the times listed in this notice, engineers will be performing a reload of one of our core switching stacks in the Equinix ME1 facility to apply a recent patch provided by our vendor.

Services in Equinix ME1 and 5GN MDC will be impacted for up to three minutes while the device is reloaded.

If you have any questions or concerns regarding this maintenance, please feel free to contact our Support team by opening a case in the MySAU portal.
Aug 3, 08:48 AEST
Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 01:00 AEST
Scheduled - During the times listed in this notice, engineers will be performing a reload of one of our core switching stacks in the Equinix ME1 facility to apply a recent patch provided by our vendor.

Services in Equinix ME1 and 5GN MDC will be impacted for up to three minutes while the device is reloaded.

If you have any questions or concerns regarding this maintenance, please feel free to contact our Support team by opening a case in the MySAU portal.
Jul 30, 11:03 AEST
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.