Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

Planned Maintenance In Progress
SMW3 Submarine Cable FaultOperational

Incident Status

Operational

Components

Network, Dedicated Servers, Colocation

Locations

Perth - Vocus


May 11, 2018 11:17AM AEST
May 11, 2018 1:17AM UTC
[Investigating] Vocus is advising customers that their Perth to Singapore link is currently offline due to a SMW3 submarine cable fault. Ethernet services and IP Transit services may experience increased latency to Asian destinations as they are routed through alternate paths.

May 21, 2018 9:07AM AEST
May 20, 2018 11:07PM UTC
[Identified] SMW3 have advised that they have detected two shunt faults approximately 28km and 231km from Singapore. Cable Ship Asean Explorer is mobilised for the second fault 231km from Singapore with a tentative repair date of 30th May. There is no current schedule to repair the fault nearer to Singapore. Further updates will be provided as they become available.

1

Active Incidents

1

Active Maintenances

3

Upcoming Maintenances

NextDC B2 - Power maintenance and upgradesPlanned Maintenance

Description

NextDC are undertaking a maintenance program within NextDC B2 to the electrical infrastructure supporting Data Hall 3. As part of this maintenance, a brief outage is required to each of the power rails within the racks on different days. This is to allow the in rack power rails to be transferred to a maintenance supply (F string) so that the upgrades can take place. The dates of the maintenance is below: 22nd May 2018 between 0400 and 0430 - 1x 2 minute power outage to A power rails to transfer from A string to F string. 25th May 2018 between 0400 and 0430 - 1x 2 minute power outage to A power rails to transfer from F string to A string. 28th May 2018 between 0400 and 0430 - 1x 2 minute power outage to B power rails to transfer from B string to F string. 4th June 2018 between 0400 and 0430 - 1x 2minute power outage to B power rails to transfer from F string to B string. Servers Australia have confirmed that all equipment at this site is Dual fed for Core Networking and Infrastructure equipment. There is no expected interruption to the networking at this site. Customers with single fed power devices have been contacted separately to this notice. If you have any further questions regarding this maintenance please do not hesitate to reach out to the Servers Australia support team at support@serversaustralia.com.au

Components

Colocation, Infrastructure

Locations

Brisbane - NextDC B2


May 22, 2018 4:00AM AEST
May 21, 2018 6:00PM UTC
[Update] This maintenance is commencing per the schedule in the original notice

Scheduled Maintenance

Melbourne Router UpgradePlanned Maintenance

Schedule

May 22, 2018 11:00PM - 11:30PM AEST
May 22, 2018 1:00PM - 1:30PM UTC

Components

Network, Dedicated Servers, Colocation, Cloud Services

Locations

Melbourne - Equinix ME1

Description

During the above times, Network Engineers will be upgrading multiple core routers within our Melbourne datacentres. Customers may experience 2x 5 minute dropouts as routes re-converge around the devices being replaced. As part of these upgrades, a new transit service with a third provider will also be added into the Melbourne transit pool, and customers may see new, improved routes into the Servers Australia Network.
Top of Rack Switching UpgradePlanned Maintenance

Schedule

May 22, 2018 11:30PM - May 23, 2018 5:00AM AEST
May 22, 2018 1:30PM - May 22, 2018 7:00PM UTC

Components

Network, Dedicated Servers, Colocation

Locations

Melbourne - NextDC M1

Description

Servers Australia Network Engineers have identified a stability / reliability issue with the current Top of Rack switching infrastructure utilised in the Rack Central network. These switches are showing stability issues and as a precautionary measure Servers Australia will be upgrading all the current Top Of Rack switching infrastructure with New Cisco Top Of Rack switches during the above times. All customers will see 2x 10 minute outages as services are cut over to the new switching infrastructure
Rack Central Network Cutover Planned Maintenance

Schedule

May 23, 2018 11:00PM - May 24, 2018 1:00AM AEST
May 23, 2018 1:00PM - May 23, 2018 3:00PM UTC

Components

Network

Locations

Melbourne - NextDC M1

Description

During this window Servers Australia Network Engineers will be completing the integration of the Rack Central Core network into the Servers Australia Core Network. This integration includes upgrades to Core Switching and transit links along with moving all routing onto the Servers Australia Core network. During this time, customers will experience 1 outage up-to 30 minutes as routing is removed from old Rack Central providers and moved onto Servers Australia core network

Network

Operational

Dedicated Servers

Operational

Colocation

Planned Maintenance

Cloud Services

Operational

Infrastructure

Planned Maintenance

Service Desk

Operational

xDSL/EFM

Operational

History

No incidents in the last 7 days