Configuration Issues with Sydney Firewall Cluster
Identified - Following diagnostic review with our vendor, we will be conducting emergency maintenance to trigger a cluster failover and reboot of the primary unit.

Please note that configuration changes may fail or experience intermittent errors until the reboot is completed.

A dedicated status notification with scheduling details will be sent shortly.
Jul 15, 2026 - 13:50 AEST
Update - Engineers are continuing to collaborate with our vendor on a resolution. We expect to provide the next update shortly.
Jul 15, 2026 - 11:37 AEST
Update - Engineers have engaged our vendor support for further assistance.
Jul 15, 2026 - 10:41 AEST
Investigating - Engineers are currently investigating an issue with our Sydney FortiGate firewall cluster that has resulted in configuration changes being temporarily restricted to read-only mode.

Further updates will be provided ASAP.
Jul 15, 2026 - 10:15 AEST
Uptime over the past 90 days. View historical uptime.
Regions Operational
90 days ago
99.99 % uptime
Today
Sydney Operational
90 days ago
100.0 % uptime
Today
Brisbane Operational
90 days ago
99.99 % uptime
Today
Melbourne Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.97 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
99.75 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage Operational
90 days ago
100.0 % uptime
Today
Virtual Data Centre (VDC) Operational
90 days ago
100.0 % uptime
Today
Domain Name Service (DNS) Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
99.99 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
99.99 % uptime
Today
Equinix ME1 Operational
90 days ago
100.0 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
SYD2 Operational
90 days ago
100.0 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2026
Emergency Maintenance - Sydney FortiGate Firewall Cluster
Completed - The scheduled maintenance has been completed.
Jul 16, 05:00 AEST
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 04:37 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:00 AEST
Scheduled - As a follow-up to our ongoing investigation regarding the Sydney FortiGate firewall cluster, we will be conducting an emergency maintenance window to resolve the issue.

Customers may experience a brief drop in active connections during the cutover window.

Configuration capabilities on the platform will remain restricted or unavailable until the maintenance concludes.

We expect the work to take approximately 30 minutes and will provide a final update once operations return to normal.
Jul 15, 15:33 AEST
Jul 15, 2026

Unresolved incident: Configuration Issues with Sydney Firewall Cluster.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Emergency Maintenance - Sydney Firewall Cluster
Completed - This maintenance has concluded. Our monitoring indicates that services should be operating as normal. If you have any questions or run into any issues, feel free to raise a case via the MySAU portal.
Jul 7, 01:35 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 AEST
Scheduled - During the hours of 1-5AM on the 7th of July, engineers will be performing maintenance on our Sydney firewall cluster to work around a software bug.

Due to the HA configuration of the cluster, one unit will undergo maintenance while the other takes over forwarding duty. There will be up to two failover events during this window, which may cause a brief disruption to traffic through the firewall, with each lasting a few seconds. Customers with special configurations using dynamic routing protocols may see slightly longer failover times due to the timers built into the protocol.

If you have any questions regarding this maintenance, feel free to raise a case via the MySAU portal.
Jul 3, 15:19 AEST
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage