Contact our 24/7 Australian Support Team - 1300 788 862 or email support@serversaustralia.com.au

All Systems Operational

0

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

History (Last 14 days)

Reduced Capacity - Syncom SYD2Degraded Performance

Incident Status

Degraded Performance


Components

Network, Dedicated Servers, Colocation


Locations

Sydney - Syncom SYD2




January 17, 2019 3:10PM AEDT
January 17, 2019 4:10AM UTC
[Investigating] Network engineers have been alerted due to a failed link between our Syncom SYD2 and Equinix SY1 facility. All traffic has failed over to a redundant path although customers may have noticed a brief reset in TCP sessions while this failed over. While we expect no further impact to customer services please note that we are running on a redundant link while the primary link is restored. Further updates will be provided in this status notice as they become available.

January 17, 2019 4:35PM AEDT
January 17, 2019 5:35AM UTC
[Investigating] Upstream providers are currently investigating this. Further updates will be provided ASAP.

January 17, 2019 5:25PM AEDT
January 17, 2019 6:25AM UTC
[Identified] Upstream providers have identified the potential cause of the issue and are working to get this resolved. No ETAs have been provided yet although updates will be posted as they are received.

January 18, 2019 9:22AM AEDT
January 17, 2019 10:22PM UTC
[Resolved] Upstream providers have advised that the cause of this was a fibre cut at Mt. Colah. Engineers have successfully repaired the break and this service has restored back to it's operating state. If you have any issues with your services in our Syncom SYD2 facility please contact our help desk.

Incident Status

Service Disruption


Components

Service Desk


Locations

Sydney




January 17, 2019 1:46PM AEDT
January 17, 2019 2:46AM UTC
[Investigating] We are currently investing an issue affecting our head office network, we will keep you updated with progress as we receive new information.

January 17, 2019 2:51PM AEDT
January 17, 2019 3:51AM UTC
[Monitoring] Technicians have resolved the issue and all services are operational. No customers were impacted and phone support remained accessible during this event. Services will be monitored for the afternoon.

January 17, 2019 7:26PM AEDT
January 17, 2019 8:26AM UTC
[Resolved]

Description

During the times listed in this notice, one of our upstream providers will be performing firmware upgrades on their routing equipment. In addition to the above hardware replacements will also be performed. No impact to services is expected due to the redundant state of our network and having multiple upstream transit providers. If you have any questions or concerns regarding this maintenance please feel free to contact our help desk.


Components

Network


Locations

Sydney - Equinix SY1


Schedule

January 17, 2019 12:01AM - January 17, 2019 6:00AM AEDT
January 16, 2019 1:01PM - January 16, 2019 7:00PM UTC



January 17, 2019 12:01AM AEDT
January 16, 2019 1:01PM UTC
[Update] This scheduled maintenance is now commencing.

January 17, 2019 6:00AM AEDT
January 16, 2019 7:00PM UTC
[Update] This scheduled maintenance has now been completed.
Scheduled Hazard WorksPlanned Maintenance

Description

During the times listed in this notice, network engineers will be performing hazardous works in the Equinix SY1, SY3 & SY4 facilities. Changes are being carried out to our core switching and routing stacks to bring further redundancy and capacity to each of these POP's. Please note that these works are hazardous only and no impact to customer services is expected. Please contact our help desk should you have any questions, comments or concerns.


Components

Network


Locations

Sydney - Equinix SY1, Sydney - Equinix SY3, Sydney - Equinix SY4


Schedule

January 10, 2019 1:00AM - January 10, 2019 5:00AM AEDT
January 9, 2019 2:00PM - January 9, 2019 6:00PM UTC



January 10, 2019 1:06AM AEDT
January 9, 2019 2:06PM UTC
[Update] Stage 1/3 of these changes are now commencing with works taking place firstly in the Equinix SY3 facility. A further update will be provided once stage one has been completed successfully.

January 10, 2019 1:45AM AEDT
January 9, 2019 2:45PM UTC
[Update] Works in the Equinix SY3 facility have now been completed. Stage two in Equinix SY1 will be commencing in the next 30 minutes.

January 10, 2019 2:05AM AEDT
January 9, 2019 3:05PM UTC
[Update] Stage 2/3 of these changes are now commencing at the Equinix SY1 facility. Another update will be posted once these changes have been successfully completed.

January 10, 2019 2:36AM AEDT
January 9, 2019 3:36PM UTC
[Update] Works in the Equinix SY1 facility have now been completed. The final stage in Equinix SY4 will be commencing in the next 30 minutes.

January 10, 2019 3:24AM AEDT
January 9, 2019 4:24PM UTC
[Update] The final stage of this maintenance is now commencing at the Equinix SY4 facility. Another update will be posted once these changes have been successfully completed.

January 10, 2019 3:33AM AEDT
January 9, 2019 4:33PM UTC
[Update] All three stages of this maintenance have now been completed successfully. If you have any issues with your services that you believe were caused by these works please contact our help desk.