Servers Australia Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Regions Operational

Sydney Operational

Brisbane Operational

Melbourne Operational

Perth Operational

New Zealand Operational

Services Operational

Cloud Servers Operational

Colocation Operational

Dedicated Servers Operational

Managed Wordpress Operational

Network Operational

Private Cloud Operational

xDSL/EFM Operational

Spam Filter Operational

Data Centres Operational

Equinix SY1 Operational

Equinix SY3 Operational

Equinix SY4 Operational

Equinix BR1 Operational

Equinix ME1 Operational

Equinix PE2 Operational

NextDC B1 Operational

Vocus - Albany Operational

Syncom SYD2 Operational

Service Desk Operational

90 days ago

100.0 % uptime

Today

MySAU Customer Portal Operational

Phone Support Operational

Servers Australia Monitoring Platform Operational

90 days ago

100.0 % uptime

Today

Servers Australia Website Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance 2/2 - NSW Dec 7, 2023 02:00-06:00 AEDT

We will be undertaking maintenance work on the dedicated servers and private cloud services at the Equinix SY4 data centre within the time frame outlined in this notice.

The maintenance work will involve two key procedures: Firstly, the physical relocation of select dedicated servers from one rack to another within the SY4 data centre. Secondly, the migration of all edge storage switches on to a new core switch cluster.

If your services require physical relocation, you can anticipate a downtime of approximately 45 minutes per service. We will be proactively reaching out to clients who will be directly impacted by this operation.

As per other services that are not required to be physically moved, we do not anticipate any significant service impact. However, should any downtime be necessary, it will be kept under 15 minutes per service.

Our priority is to ensure minimal interruption to your services, and we appreciate your understanding as we complete this essential maintenance work. Should you have any queries or require further clarification, please do not hesitate to contact our support team.

Thank you for your cooperation.
Posted on Nov 17, 2023 - 17:05 AEDT

Network Embargo Period Dec 14, 2023 17:00 - Jan 8, 2024 09:00 AEDT

Servers Australia will implement a change freeze on core network changes between 05:00 PM, 14th December 2023 and 09:00 AM, 8th January 2024. During this time, there will be a delay on provisioning new services, with an extended delay for services that require core network changes.

All general changes will continue to be made and the Servers Australia NOC will be available during business hours to support any services.
Posted on Oct 05, 2023 - 14:11 AEDT

Past Incidents

Dec 6, 2023

Scheduled Maintenance 1/2 - NSW

Completed - The scheduled maintenance has been completed.
Dec 6, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 AEDT

Scheduled - We will be undertaking maintenance work on the dedicated servers and private cloud services at the Equinix SY4 data centre within the time frame outlined in this notice.

The maintenance work will involve two key procedures: Firstly, the physical relocation of select dedicated servers from one rack to another within the SY4 data centre. Secondly, the migration of all edge storage switches on to a new core switch cluster.

If your services require physical relocation, you can anticipate a downtime of approximately 45 minutes per service. We will be proactively reaching out to clients who will be directly impacted by this operation.

As per other services that are not required to be physically moved, we do not anticipate any significant service impact. However, should any downtime be necessary, it will be kept under 15 minutes per service.

Our priority is to ensure minimal interruption to your services, and we appreciate your understanding as we complete this essential maintenance work. Should you have any queries or require further clarification, please do not hesitate to contact our support team.

Thank you for your cooperation.
Nov 17, 17:03 AEDT

VDC NSX-T Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 03:15 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:01 AEDT

Scheduled - One of the NSX-T T0 routers for our Virtual Data Centre (VDC) platform requires an emergency reboot to resolve an issue reported by the operating system.
The NSX-T routers on this platform are in High Availability active/active mode.
We don't expect any impact to the majority of services or workloads; however, you may see some stateful services such as IPsec reconnecting as the session fails over.
Dec 5, 15:13 AEDT

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

Planned Upstream Maintenance - Syncom SYD2

Completed - The scheduled maintenance has been completed.
Nov 25, 06:01 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 AEDT

Scheduled - During the times listed in this notice, one of our upstream providers will be conducting maintenance on a fibre link between Sydney & the Syncom SYD2 facility, resulting in a continuous eight-hour outage on this service.

Because of the redundancy we have in place with secondary paths, no services are expecting to be impacted.

Some clients may see a TCP reset while traffic fails-over during this window.
Nov 20, 16:28 AEDT

Nov 24, 2023

Scheduled Network Maintenance 3/3 - Equinix BR1

Completed - The scheduled maintenance has been completed.
Nov 24, 03:59 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 AEDT

Scheduled - On the 24th November, between 1 & 5 AM AEST, we will be performing network maintenance.

This will involve migrating colocation clients using copper cable uplinks to new switches. This maintenance will only affect full and half rack colocation customers in the Equinix BR1 facility, who should expect a maximum of 10 minutes downtime.

In addition, we will also be installing new 100G routers, which should not cause any impact to services.
Nov 2, 10:52 AEDT

Nov 23, 2023

Scheduled Network Maintenance 2/3 - Equinix BR1

Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 02:01 AEDT

Scheduled - On the 23rd November, between 1 & 5 AM AEST, we will be performing network maintenance.

This will involve migrating colocation clients using copper cable uplinks to new switches. This maintenance will only affect full and half rack colocation customers in the Equinix BR1 facility, who should expect a maximum of 10 minutes downtime.

In addition, we will also be installing new 100G routers, which should not cause any impact to services.
Nov 2, 10:51 AEDT

Nov 22, 2023

Scheduled Network Maintenance 1/3 - Equinix BR1

Completed - The scheduled maintenance has been completed.
Nov 22, 03:57 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 02:00 AEDT

Scheduled - On the 22nd November, between 1 & 5 AM AEST, we will be performing network maintenance.

This will involve migrating colocation clients using copper cable uplinks to new switches. This maintenance will only affect full and half rack colocation customers in the Equinix BR1 facility, who should expect a maximum of 10 minutes downtime.

In addition, we will also be installing new 100G routers, which should not cause any impact to services.
Nov 2, 10:49 AEDT

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