All Systems Operational
Regions Operational
90 days ago
99.65 % uptime
Today
Sydney Operational
90 days ago
100.0 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
98.25 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.81 % uptime
Today
Network Operational
90 days ago
98.24 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.98 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
99.74 % uptime
Today
Data Centres Operational
90 days ago
99.78 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
98.25 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
Syncom SYD2 Operational
90 days ago
99.83 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
HPE Nimble Firmware Updates Apr 24, 2024 01:00-01:30 AEST
To improve stability and security, we will be updating all HPE Nimble storage devices to the latest firmware during this maintenance window.

The HPE nimble devices have dual controllers, which will be done one at a time. During this time the controllers will fail-over. There will not be any impact to customer workloads as long as correct timeouts are set on the iSCSI connections.

Please see below to confirm you have the correct iSCSI timeout values set.

For windows, if you use the HPE NImble toolkit to connect to the volumes, the correct timeout values would already be set.

Windows:
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_NimbleOS_5.0.x_Help.whz/wbi1486590879561.html

VMware/ESXi:
LoginTimeout – 30 seconds (default is 5 seconds)
NoopTimeout – 30 seconds (default is 10 seconds)
NoopInterval – 30 seconds (default is 15 seconds)

Linux:
LoginTimeout – 30 seconds
NoopTimeout – 30 seconds
NoopInterval – 30 seconds

If you're unsure please feel free to reach out to our support team to assist you.

Posted on Apr 17, 2024 - 11:16 AEST
During the designated maintenance window, our network engineers will be conducting critical updates at the Equinix SY4 facility, specifically targeting the replacement of two edge switches that service colocation clients.

Affected Racks:
SY4:02:060100:104
SY4:02:060100:108

Service Impact:
Customers with colocation services in the specified racks should expect up to 10 minutes of downtime as services are transitioned to the new edge switches.

Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.

Posted on Apr 22, 2024 - 14:17 AEST
Storage Network Hazard Maintenance - NSW May 2, 2024 01:00-05:00 AEST
During the maintenance window mentioned, our network engineers will perform maintenance at the Equinix SY1 facility, specifically with our storage network.

Details of the Maintenance
— Activity: The planned work involves migrating internal services at Equinix SY1 to a new switch. Equinix SY1 serves as the witness site for our storage network.
— Network Integrity: The witness network will maintain connectivity with the rest of the storage network throughout the migration. We anticipate no service impact during this period.

Service Impact
— Expected Impact: There are no anticipated disruptions to services as a result of these maintenance activities. We have taken all necessary precautions to ensure a seamless transition.

We appreciate your understanding as we continue to enhance our network infrastructure. For further information or if you experience any issues, please contact our support team directly.

Posted on Apr 22, 2024 - 14:04 AEST
Scheduled Firmware Upgrades - NSW May 2, 2024 01:00-05:00 AEST
During the maintenance window advised, our network engineers will upgrade firmware on the core switch stack and two edge switches located in the Equinix SY3 facility.

Important Information
— Single Uplink Customers: If your services are single uplinked to our core switch, you will receive direct contact with more specific information to help manage potential impacts.

— Dual Path iSCSI Connections: Customers lacking dual path configurations on their iSCSI connections may experience up to five minutes of downtime on their storage service. To mitigate this, please ensure your dual path setup is configured properly. More information can be found here. Should you need further assistance, please open a case with our support team through the MySAU portal.

Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.

Posted on Apr 22, 2024 - 13:36 AEST
MySAU Portal - Ticket System Unavailable May 5, 2024 02:00-03:30 AEST
Support Tickets via email and the Servers Australia MySAU Portal will be unavailable between 02:00am and 03:30am on Sunday the 5th of May 2023.

Our portal is undergoing an upgrade to allow for contuinuted growth and performance

Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.

Posted on Mar 05, 2024 - 10:21 AEDT
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 17:00 AEST
Scheduled - Modifications will be made to the configuration for our Ceph distributed storage cluster to improve consistency and help ensure maximum reliability and efficiency, these changes will be made by the Hardware/Cluster Vendor (SoftIron).
Our S3, RBD, Ceph and some NFS services operate from this distributed storage cluster.

These works will be completed outside of normal hours, beginning at 5pm on Tuesday 16th April 2024 and continuing for 4 hours.
Window Start : 2024-04-16 17:00 AEST (2024-04-16 07:00 UTC)
Window End : 2024-04-16 21:00 AEST (2024-04-16 11:00 UTC)

There should be no disruption caused by this maintenance to improve and ensure configuration consistency, however, please open a case with our support team if you experience any issues.

Apr 9, 15:13 AEST
Resolved - This incident has been resolved.
Apr 16, 17:08 AEST
Identified - Network engineers have been alerted to a failed IPMI switch in one of our Dedicated Server racks in the Equinix ME1 data centre.

We are working to have a replacement switch installed and will provide updates when possible.

Please contact our support team if you require urgent access to IPMI on your server.

Apr 11, 11:23 AEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - After investigation with our switching vendor, they have recommended a firmware update, which we will be scheduling in the near future.
Apr 11, 11:16 AEST
Investigating - Network engineers have been alerted to an edge switch in the Equinix SY4 facility servicing half rack and full rack colocation services that is reporting L2 VPN services flapping randomly.

We have raised a case with our switching vendor to investigate this further.

Services that have VLAN/L2 VPN services associated with them may experience brief moments of connectivity resetting during these episodes.

Further updates will be provided ASAP.

Mar 31, 04:38 AEDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.