All Systems Operational

Uptime over the past 90 days. View historical uptime.
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Operational
Network Operational
Private Cloud Operational
Dedicated Servers Operational
Cloud Servers Operational
Firewall Operational
Colocation Operational
Spam Filter Operational
Managed Wordpress Operational
xDSL/EFM Operational
Network Storage Operational
Virtual Data Centre (VDC) Operational
Domain Name Service (DNS) Operational
Data Centres Operational
Equinix SY1 Operational
Equinix SY3 Operational
Equinix SY4 Operational
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
Vocus - Albany Operational
SYD2 Operational
NextDC B1 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform Operational
Servers Australia Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Reduced Redundancy & Capacity - New Zealand
Resolved - This incident has been resolved.
Sep 3, 13:06 AEST
Monitoring - The upstream provider has restored the affected connection. Services continue to remain stable. We will monitor the situation and provide any updates as available.
Sep 2, 13:16 AEST
Identified - Our upstream provider has advised that this is a known issue and are working on restoration efforts.
Sep 2, 12:11 AEST
Investigating - We are investigating an issue affecting one of our transit interfaces in New Zealand.

We have escalated the incident to our upstream provider and are currently awaiting their findings.

While all services remain fully operational with no impact to end users, this Point of Presence (POP) is currently running with reduced capacity and redundancy.
Sep 2, 12:08 AEST
Service Disruption to Rack 0402 in Equinix SY4
Resolved - The failed server's PSU has been replaced, and returned to service. All affected services in Rack 0402 have been restored.
Sep 3, 05:56 AEST
Update - The fault has been isolated to a single server, which was causing the rack power rail breaker to trip. That server has now been isolated and power has been successfully restored to the remainder of the rack.

The affected server has not powered back up following restoration of power. An engineer is now travelling to the Equinix SY4 datacentre with replacement hardware to attend to the server and restore service.

Further updates will be provided as work progresses.
Sep 3, 02:57 AEST
Update - Equinix Facilities Engineer and Smart Hands have confirmed that the breaker for the rail is re-tripping when reset, and are now working to identify and isolate the failed unit to restore power to the rail.
Sep 3, 02:36 AEST
Identified - A power rail for the rack has been identified as the source of the disruption and we are now working with Equinix to get this resolved as soon as possible.
Sep 3, 01:36 AEST
Investigating - Engineers are investigating monitoring reports of several services in a rack impacted in the Equinix SY4 datacentre.

Further works are underway to identify the source of the disruption and updates will be provided as soon as possible.
Sep 3, 01:30 AEST

Sep 2, 2026

Sep 1, 2026

Planned Maintenance – VPS Cloud Servers
Completed - The scheduled maintenance has been completed.
Sep 1, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 09:00 AEST
Scheduled - Maintenance Window:
Start: 9am - Monday the 31st of August
End: 5pm - Tuesday the 1st of September

Maintenance will be performed on the VPS Cloud Servers platform as part of a scheduled cluster upgrade. This work will apply the latest security patches and upgrade the hypervisors to the latest supported operating system version.

The maintenance will take place from 9am to 5pm on Monday the 31st of August, and again from 9am to 5pm on Tuesday the 1st of September.

The VPS Cloud Server cluster is highly available, and no outage or degradation in performance is expected during the maintenance window.

Thank you for your understanding while we complete these important platform improvements.
Aug 24, 13:01 AEST

Aug 31, 2026

Emergency Maintenance - VPS Cluster VirtIO MTU Change - 10:00PM-11:00PM Monday 31/08/2026
Completed - The scheduled maintenance has been completed.
Aug 31, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 AEST
Scheduled - As part of our ongoing VPS Cluster upgrades, we have identified a change in behaviour that requires the MTU on VirtIO network interfaces to be explicitly set to 1500.

During tonight's maintenance window, engineers will apply this MTU change to all VMs using VirtIO network interfaces.

This change is expected to cause a brief network interruption of approximately 3–5 seconds while the interface configuration is applied, after which traffic will resume normally.

Engineers will closely monitor the change throughout the maintenance.
Aug 31, 16:19 AEST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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