Contact our 24/7 Australian Support Team - 1300 788 862 or open a conversation with our support team through the MySAU Portal

All Systems Operational

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Schedule

October 30, 2019 5:00AM - 11:00PM AEDT
October 29, 2019 6:00PM - 12:00PM UTC

Components

Infrastructure

Locations

Melbourne - Equinix ME1

Description

As part of Equinix's comprehensive maintenance program, the annual Dark Site Test ("Pull-the-Plug") will be performed. Equinix is undertaking comprehensive maintenance to maintain high operational standards and minimise the risk of disruption. During the scheduled window, controlled shutdown of the incoming power supply to the facility will be performed, simulating a failure of the utility supply and confirming all emergency power systems operate correctly. As the works will be undertaken to the incoming power supply, they will be performed without disruption to the operational environment, though it is noted that redundancy will be reduced as the facility will be running on generators during these periods.

Network

Operational

Dedicated Servers

Operational

Colocation

Operational

Cloud Services

Operational

Infrastructure

Operational

Managed Wordpress Hosting

Operational

Service Desk

Operational

xDSL/EFM

Operational

Mail Filter

Operational

History (Last 14 days)

Description

During the times listed in this notice, data centre technicians will be performing a planned move of servers in two (2) racks of our Syncom Brisbane Data Centre to our new facility in Equinix BR1. All clients with affected services have been notified in relation to this move in advance. During the maintenance window, servers will be unavailable for a short time. Technicians will then monitor for all services as they are brought back online in the new facility. Please feel free to contact our help desk if you have any questions or concerns regarding this.


Components

Dedicated Servers


Locations

Brisbane - Syncom BNE


Schedule

October 16, 2019 11:00PM - October 17, 2019 7:00AM AEDT
October 16, 2019 12:00PM - October 16, 2019 8:00PM UTC



October 17, 2019 1:06AM AEDT
October 16, 2019 2:06PM UTC
[Update] The Datacentre Migration has started. Servers effected will be offline for a short period of time while phase 1 is completed.

October 17, 2019 4:27AM AEDT
October 16, 2019 5:27PM UTC
[Update] Phase one is complete. Second phase is about halfway complete.

October 17, 2019 7:57AM AEDT
October 16, 2019 8:57PM UTC
[Update] Due to unanticipated issues, the migration has extended past the scheduled timeframe for a few customers. We are expecting the remaining servers will have services restored within the next hour.

October 17, 2019 8:42AM AEDT
October 16, 2019 9:42PM UTC
[Update] Remaining servers have been racked up in the new facility and are receiving power and networking cabling. Technicians are working to resolve and connectivity issues that may be present, and some IPMI (Remote Management) features will not be available for a short time while this is finalised. Please contact our Support Desk if you need any immediate assistance.

October 17, 2019 11:37AM AEDT
October 17, 2019 12:37AM UTC
[Update] All services have been confirmed to be operational from the new facility. Please notify our Support Desk on 1300 788 862 if you require further assistance at this time.

Incident Status

Partial Service Disruption


Components

Network, Dedicated Servers


Locations

Brisbane - Equinix BR1




October 17, 2019 11:12AM AEDT
October 17, 2019 12:12AM UTC
[Identified] Engineers are working to resolve a switchport configuration affecting some services in our BR1 faciliity. Engineers are on route to resolve and further updates will be available shortly.

October 17, 2019 11:27AM AEDT
October 17, 2019 12:27AM UTC
[Resolved] This has now been resolved by onsite technicians. Please advise our help desk if you are still experiencing service disruptions.

Incident Status

Service Disruption


Components

Infrastructure


Locations

Sydney - Equinix SY4




October 10, 2019 9:53PM AEDT
October 10, 2019 10:53AM UTC
[Identified] Servers Australia have been made aware of a power disruption to a Rack residing in the Equinix SY4 facility (#311). Engineers are on-site working with facility staff to restore power to this rack as soon as possible Thankyou for your patience

October 10, 2019 10:25PM AEDT
October 10, 2019 11:25AM UTC
[Resolved] Engineers and on-site staff have been able to resolve the problem and service has been restored to the Rack If affected customers experience any issues please get in touch with our Support Team