In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 13:00 AEST
Scheduled - Engineers will be completing works to upgrade power capacity in two racks across Equinix SY3 and SY4 data centers.

Hosts in these racks will have their VMs evacuated and hosts will be put into maintenance mode temporarily.

No customer impact is expected.
Regions Operational
Sydney Operational
Brisbane Operational
Melbourne Operational
Perth Operational
New Zealand Operational
Services Under Maintenance
Cloud Servers Operational
Colocation Operational
Dedicated Servers Operational
Managed Wordpress Operational
Network Operational
Private Cloud Under Maintenance
xDSL/EFM Operational
Data Centres Under Maintenance
Equinix SY1 Operational
Equinix SY3 Under Maintenance
Equinix SY4 Under Maintenance
Equinix BR1 Operational
Equinix ME1 Operational
Equinix PE2 Operational
NextDC B1 Operational
NextDC B2 Operational
5GN SDC Operational
5GN MDC Operational
Vocus - Albany Operational
Syncom SYD2 Operational
Service Desk Operational
MySAU Customer Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to scheduled upgrades within the 5GN North Sydney St Leonards SYD1 facility, selected services within the facility will be unavailable for a period of up to 2 hours, the affected customers have been contacted directly via the MySAU portal.

Date: Tuesday 3rd June, 2021
Description: Dedicated Servers
Time: 11:00pm – 3:00am AEDT
Expected Impact: up to 2 hour outage duration

While we envision that the actual downtime experienced will be less than the two hour window, we have allowed additional time to overcome any unforeseen events that may arise during the works. To assist in this process.

Technicians onsite will monitor and power the servers back up upon completion of the scheduled works of the affected services.

*Further questions?*
If you have any further questions regarding the maintenance which are not covered above, please submit a support case via your MySAU portal interface.
Posted on May 25, 15:36 AEST
Past Incidents
Jun 22, 2021

Unresolved incident: Hazardous Maintenance Works.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 AEST
Scheduled - During the times listed in this maintenance, network engineers will be making changes in the Vocus Albany facility to improve performance by implementing changes to various paths.

Some services may see up to five minutes downtime during this time.

Please contact our helpdesk if you have any questions or concerns regarding this.
May 28, 09:30 AEST