All Systems Operational

Regions Operational
90 days ago
99.99 % uptime
Today
Sydney Operational
90 days ago
99.95 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
Cloud Servers Operational
90 days ago
99.99 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
99.99 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
100.0 % uptime
Today
Virtual Data Centre (VDC) Operational
90 days ago
100.0 % uptime
Today
Domain Name Service (DNS) Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
99.99 % uptime
Today
Equinix SY1 Operational
90 days ago
99.98 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
100.0 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
SYD2 Operational
90 days ago
99.97 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance Notice: UPS 1A Annual Maintenance at BR1 Jun 16, 2025 07:30-17:00 AEST

Change Reference: CHG0085759

Location: Equinix BR1



Date & Time (Local): Monday, 16 June 2025, 07:30 – 17:00 AEST

Tuesday, 17 June 2025, 07:30 – 17:00 AEST

Date & Time (UTC): Sunday, 15 June 2025, 21:30 – Monday, 16 June 2025, 07:00 UTC

Monday, 16 June 2025, 21:30 – Tuesday, 17 June 2025, 07:00 UTC



πŸ›  Maintenance Overview

Equinix will be performing annual maintenance on the UPS 1A system at BR1. During this work, the A feed will be placed in maintenance bypass mode and supported by generator, while the B feed will remain UPS-backed.



During these works customer IT equipment will continue to have two diverse sources.



πŸ”§ Expected Impact



  • Power:

    • Loads will be transferred to generator power

    • UPS loads will be transferred to an unprotected source

    • System redundancy will be reduced



  • Cooling: Redundancy will be maintained



πŸ“ž Contact and Support

For any questions, contact support and quote CHG0085759.


Posted on May 13, 2025 - 09:20 AEST

Scheduled Maintenance Notice: UPS 1B Annual Maintenance at BR1 Jun 17, 2025 07:00-17:00 AEST

Change Reference: CHG0085762

Location: Equinix BR1



Date & Time (Local): Tuesday, 17 June 2025, 07:00 – 17:00 AEST

Wednesday, 18 June 2025, 07:00 – 17:00 AEST

Date & Time (UTC): Monday, 16 June 2025, 21:00 – Tuesday, 17 June 2025, 07:00 UTC

Tuesday, 17 June 2025, 21:00 – Wednesday, 18 June 2025, 07:00 UTC



πŸ›  Maintenance Overview

Equinix will be performing annual maintenance on the UPS 1B system at BR1. During this work, the B feed will be placed in maintenance bypass mode and supported by generator, while the A feed will remain UPS-backed.



During these works customer IT equipment will continue to have two diverse sources.



πŸ”§ Expected Impact



  • Power:

    • Loads will be transferred to generator power

    • UPS loads will be transferred to an unprotected source

    • System redundancy will be reduced



  • Cooling: Redundancy will be maintained



πŸ“ž Contact and Support

For any questions, contact support and quote CHG0085762.


Posted on May 13, 2025 - 09:22 AEST

[RESCHEDULED] MySAU Scheduled Maintenance: June 17th Jun 17, 2025 22:00 - Jun 18, 2025 00:00 AEST

On June 17, starting at 10:00 PM AEST, MySAU will undergo essential backend maintenance. This outage is scheduled for up to two hours.

During this period, the MySAU Portal will be inaccessible. You will be unable to lodge cases or utilise any portal functions. Phone support will remain available during the maintenance period.

This critical upgrade ensures the continued stability and performance of MySAU. We appreciate your cooperation as we implement these improvements.

Posted on Jun 06, 2025 - 17:29 AEST

Scheduled Edge Switch Migrations - SYD2 Jun 18, 2025 01:00-02:00 AEST

Between 1:00 AM and 2:00 AM AEST, our network engineering team will be performing scheduled maintenance in the SYD2 data centre to migrate several edge switches to upgraded core switching infrastructure.

During this maintenance window, services connected to the affected switches may experience a brief disruption of up to 15 minutes while the migration is completed.

If you have any questions or concerns regarding this activity, please reach out to our helpdesk by raising a support case via the MySAU portal.

We appreciate your understanding as we work to improve the reliability and performance of our network.

Posted on Jun 10, 2025 - 14:49 AEST
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Completed - The scheduled maintenance has been completed.
May 30, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 02:00 AEST
Scheduled - As part of our ongoing commitment to platform stability and security, we will be applying a critical patch to our vCenter Server infrastructure during the scheduled maintenance window. This patch addresses recently identified vulnerabilities and includes essential performance and reliability improvements.

During the maintenance window, you may be unable to perform power actions or use VM console on Cloud Servers, VDC VMs, or vCenter.

Running VM workloads will not be affected.

May 29, 13:58 AEST
May 29, 2025

No incidents reported.

May 28, 2025
Resolved - Equinix IBX site staff reports that Vendor completed works on site and reset the settings on systems, redundancy is now back to normal and the system is stable.
May 28, 14:01 AEST
Identified - Equinix IBX site staff reports that the site is still stable, with temperature and humidity levels all within SLA. The primary and secondary chillers are functioning properly; however, the third chiller is showing a lockout alarm on the BMS. A vendor is en-route with an arrival time of 15 minutes, and the current system redundancy level is at reduced redundancy N+.
May 28, 12:13 AEST
Investigating - We have been notified by Equinix of a mechanical disturbance in the BR1 facility, specifically affecting the Cooling Zone in β€œBR1 – Mechanical.” The event was reported at 11:20 AM local time on 28-05-2025.

At this stage, we are not observing any impact to customer services. Environmental monitoring confirms that temperatures remain stable and within defined SLA thresholds.

We are actively working with Equinix for further updates. The next update will be shared within approximately 2 hours, or sooner if new information becomes available.

May 28, 11:32 AEST
May 27, 2025

No incidents reported.