In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2025 - 07:00 AEDT
Oct 17, 2025 - 07:00 AEDT
Scheduled - Maintenance Window:
Date Range: Friday, 17 October 2025 to Friday, 24 October 2025
Daily Time (Local): 07:00 to 17:00 AEST
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A2 UPS (Uninterruptible Power Supply) system at the SY1 facility. This work is part of their ongoing UPS replacement program and is being undertaken to ensure the continued reliability and resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain supported by utility power.
- UPS-protected equipment will be temporarily transferred to an alternate UPS-protected source.
- Redundancy will be reduced during the scheduled maintenance.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The maintenance will include replacement of the A2 UPS and associated batteries.
- Comprehensive testing and validation will be carried out to confirm stability and reliability.
- The work will be fully scripted and controlled by Equinix engineers, with participation from system vendors and service providers as required.
- No service interruptions are expected, though power system redundancy will be reduced for the duration of the maintenance.
Customer Action:
No action is required. Equinix engineers will actively monitor all systems throughout the activity to ensure continued service stability.
If you have any questions or require further information, please contact our support team.
Oct 17, 2025 07:00 - Oct 24, 2025 17:00 AEDT
Date Range: Friday, 17 October 2025 to Friday, 24 October 2025
Daily Time (Local): 07:00 to 17:00 AEST
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A2 UPS (Uninterruptible Power Supply) system at the SY1 facility. This work is part of their ongoing UPS replacement program and is being undertaken to ensure the continued reliability and resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain supported by utility power.
- UPS-protected equipment will be temporarily transferred to an alternate UPS-protected source.
- Redundancy will be reduced during the scheduled maintenance.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The maintenance will include replacement of the A2 UPS and associated batteries.
- Comprehensive testing and validation will be carried out to confirm stability and reliability.
- The work will be fully scripted and controlled by Equinix engineers, with participation from system vendors and service providers as required.
- No service interruptions are expected, though power system redundancy will be reduced for the duration of the maintenance.
Customer Action:
No action is required. Equinix engineers will actively monitor all systems throughout the activity to ensure continued service stability.
If you have any questions or require further information, please contact our support team.
Oct 17, 2025 07:00 - Oct 24, 2025 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2025 - 06:00 AEST
Sep 01, 2025 - 06:00 AEST
Scheduled - Equinix will be upgrading the security access control system at SY4. During this period, you may experience delays when entering or exiting certain access points as card readers are upgraded throughout the site. All areas will remain secure, and every effort will be made to facilitate access through impacted areas.
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
Regions
Under Maintenance
Sydney
Under Maintenance
Brisbane
Operational
Melbourne
Operational
Perth
Operational
New Zealand
Operational
Services
Under Maintenance
Network
Operational
Private Cloud
Operational
Dedicated Servers
Operational
Cloud Servers
Operational
Firewall
Operational
Colocation
Under Maintenance
Spam Filter
?
Operational
Managed Wordpress
Operational
xDSL/EFM
Operational
Network Storage
?
Operational
Virtual Data Centre (VDC)
Operational
Domain Name Service (DNS)
Operational
Data Centres
Under Maintenance
Equinix SY1
Under Maintenance
Equinix SY3
Operational
Equinix SY4
Operational
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Operational
Vocus - Albany
Operational
SYD2
Operational
NextDC B1
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Servers Australia Monitoring Platform
?
Operational
Servers Australia Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NSX-T Upgrades Oct 21, 2025 01:00-04:00 AEDT
We will be performing a scheduled upgrade of our NSX-T environment to ensure our network infrastructure remains secure, stable, and up to date with the latest performance improvements and security enhancements.
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:43 AEDT
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:43 AEDT
NSX-T Upgrade Oct 22, 2025 01:00-04:00 AEDT
We will be performing a scheduled upgrade of our NSX-T environment to ensure our network infrastructure remains secure, stable, and up to date with the latest performance improvements and security enhancements.
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 11:08 AEDT
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 11:08 AEDT
NSX-T Upgrades Oct 23, 2025 01:00-04:00 AEDT
We will be performing a scheduled upgrade of our NSX-T environment to ensure our network infrastructure remains secure, stable, and up to date with the latest performance improvements and security enhancements.
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:43 AEDT
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:43 AEDT
NSX-T Upgrades Oct 24, 2025 01:00-04:00 AEDT
We will be performing a scheduled upgrade of our NSX-T environment to ensure our network infrastructure remains secure, stable, and up to date with the latest performance improvements and security enhancements.
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:44 AEDT
Regular upgrades like this help maintain optimal reliability, compatibility with modern systems, and protection against emerging vulnerabilities.
During this maintenance window, there is a low risk of brief interruptions. Since NSX-T edges will need to failover, any stateful sessions e.g. IPsec tunnels, will experience a brief interruption while they reconnect (e.g. between 5-30 seconds). Our team will be closely monitoring the process to ensure a smooth transition.
Thank you for your understanding as we continue to keep our environment secure and performant.
Posted on Oct 09, 2025 - 13:44 AEDT
Service Impacting Maintenance Notice – Equinix BR1 Data Centre (Node DB-A 5-Yearly Maintenance) Oct 28, 2025 05:30-17:30 AEDT
Maintenance Window:
Date: Tuesday, 28 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix will be conducting 5-yearly maintenance on Node DB-A and UPS 1A at the BR1 facility. This work requires a complete shutdown of Node DB-A to allow essential maintenance tasks to be completed. The activity is a critical part of Equinix’s preventative maintenance program, ensuring the ongoing reliability of the data centre infrastructure.
Service Impact:
Power Systems:
- All customer IT equipment will automatically fail over to Node DB-B, which will remain fully supported by UPS and generators.
- Power redundancy will be reduced to N during this maintenance window.
- Customers with single-corded equipment fed only from the A supply risk loss of protection and should migrate loads to the B supply before the maintenance begins.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the A supply, it is strongly recommended that you move it to the B supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the A supply to the B supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:37 AEST
Date: Tuesday, 28 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix will be conducting 5-yearly maintenance on Node DB-A and UPS 1A at the BR1 facility. This work requires a complete shutdown of Node DB-A to allow essential maintenance tasks to be completed. The activity is a critical part of Equinix’s preventative maintenance program, ensuring the ongoing reliability of the data centre infrastructure.
Service Impact:
Power Systems:
- All customer IT equipment will automatically fail over to Node DB-B, which will remain fully supported by UPS and generators.
- Power redundancy will be reduced to N during this maintenance window.
- Customers with single-corded equipment fed only from the A supply risk loss of protection and should migrate loads to the B supply before the maintenance begins.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the A supply, it is strongly recommended that you move it to the B supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the A supply to the B supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:37 AEST
Service Impacting Maintenance Notice – Equinix BR1 Data Centre (Node DB-B 5-Yearly Maintenance) Oct 29, 2025 05:30-17:30 AEDT
Maintenance Window:
Date: Wednesday, 29 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix facility engineers and approved vendors will perform 5-yearly maintenance on Node DB-B and UPS 1B at the BR1 facility. This work requires a complete shutdown of Node DB-B to carry out essential maintenance tasks.
During the activity, all customer IT equipment will fail over to Node DB-A, which will remain supported by UPS and generator systems. While service continuity will be maintained, redundancy will be reduced to N for the duration of the works.
Service Impact:
Power Systems:
- Node DB-B and UPS 1B will be fully offline.
- All IT loads will be carried by Node DB-A.
- Power redundancy will be reduced to N.
- Customers with single-fed equipment on the B supply risk loss of protection and should move their load to the A supply.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the B supply, it is strongly recommended that you move it to the A supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the B supply to the A supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:41 AEST
Date: Wednesday, 29 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix facility engineers and approved vendors will perform 5-yearly maintenance on Node DB-B and UPS 1B at the BR1 facility. This work requires a complete shutdown of Node DB-B to carry out essential maintenance tasks.
During the activity, all customer IT equipment will fail over to Node DB-A, which will remain supported by UPS and generator systems. While service continuity will be maintained, redundancy will be reduced to N for the duration of the works.
Service Impact:
Power Systems:
- Node DB-B and UPS 1B will be fully offline.
- All IT loads will be carried by Node DB-A.
- Power redundancy will be reduced to N.
- Customers with single-fed equipment on the B supply risk loss of protection and should move their load to the A supply.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the B supply, it is strongly recommended that you move it to the A supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the B supply to the A supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:41 AEST
Equinix PE2 - Quarterly Rotary UPS Maintenance Nov 13, 2025 10:00 - Nov 15, 2025 18:30 AEDT
During the following times, Equinix will be working with vendors to perform maintenance on their power systems. Here is the information the site team has provided:
LOCAL: THURSDAY, 13 NOV 07:00 - THURSDAY, 13 NOV 15:30
UTC: WEDNESDAY, 12 NOV 23:00 - THURSDAY, 13 NOV 07:30
LOCAL: FRIDAY, 14 NOV 07:00 - FRIDAY, 14 NOV 15:30
UTC: THURSDAY, 13 NOV 23:00 - FRIDAY, 14 NOV 07:30
LOCAL: SATURDAY, 15 NOV 07:00 - SATURDAY, 15 NOV 15:30
UTC: FRIDAY, 14 NOV 23:00 - SATURDAY, 15 NOV 07:30
SERVICE IMPACT:
• Power
• Loads will be transferred to generator power
• UPS loads will be transferred to an unprotected source
• System redundancy will be reduced
• Cooling
• System redundancy will be maintained
DESCRIPTION: As part of our their preventative maintenance program, the maintenance on the rotary UPS & generator ATS systems will be performed. Equinix is undertaking this comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption.
During the scheduled window, the UPS will be placed into external bypass with load being supplied from generator. Works will be conducted on one system at a time ensuring there will be no disruption to the operational environment.
Posted on Oct 08, 2025 - 11:10 AEDT
LOCAL: THURSDAY, 13 NOV 07:00 - THURSDAY, 13 NOV 15:30
UTC: WEDNESDAY, 12 NOV 23:00 - THURSDAY, 13 NOV 07:30
LOCAL: FRIDAY, 14 NOV 07:00 - FRIDAY, 14 NOV 15:30
UTC: THURSDAY, 13 NOV 23:00 - FRIDAY, 14 NOV 07:30
LOCAL: SATURDAY, 15 NOV 07:00 - SATURDAY, 15 NOV 15:30
UTC: FRIDAY, 14 NOV 23:00 - SATURDAY, 15 NOV 07:30
SERVICE IMPACT:
• Power
• Loads will be transferred to generator power
• UPS loads will be transferred to an unprotected source
• System redundancy will be reduced
• Cooling
• System redundancy will be maintained
DESCRIPTION: As part of our their preventative maintenance program, the maintenance on the rotary UPS & generator ATS systems will be performed. Equinix is undertaking this comprehensive maintenance in order to maintain high operational standards and minimize the risk of disruption.
During the scheduled window, the UPS will be placed into external bypass with load being supplied from generator. Works will be conducted on one system at a time ensuring there will be no disruption to the operational environment.
Posted on Oct 08, 2025 - 11:10 AEDT