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had a major outage.
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Scheduled Maintenance
HPE Nimble Firmware Updates
Apr 24, 2024 01:00-01:30 AEST
To improve stability and security, we will be updating all HPE Nimble storage devices to the latest firmware during this maintenance window.
The HPE nimble devices have dual controllers, which will be done one at a time. During this time the controllers will fail-over. There will not be any impact to customer workloads as long as correct timeouts are set on the iSCSI connections.
Please see below to confirm you have the correct iSCSI timeout values set.
For windows, if you use the HPE NImble toolkit to connect to the volumes, the correct timeout values would already be set.
Windows:
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_NimbleOS_5.0.x_Help.whz/wbi1486590879561.html
VMware/ESXi:
LoginTimeout – 30 seconds (default is 5 seconds)
NoopTimeout – 30 seconds (default is 10 seconds)
NoopInterval – 30 seconds (default is 15 seconds)
Linux:
LoginTimeout – 30 seconds
NoopTimeout – 30 seconds
NoopInterval – 30 seconds
If you're unsure please feel free to reach out to our support team to assist you.
Posted on Apr 17, 2024 - 11:16 AEST
The HPE nimble devices have dual controllers, which will be done one at a time. During this time the controllers will fail-over. There will not be any impact to customer workloads as long as correct timeouts are set on the iSCSI connections.
Please see below to confirm you have the correct iSCSI timeout values set.
For windows, if you use the HPE NImble toolkit to connect to the volumes, the correct timeout values would already be set.
Windows:
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_NimbleOS_5.0.x_Help.whz/wbi1486590879561.html
VMware/ESXi:
LoginTimeout – 30 seconds (default is 5 seconds)
NoopTimeout – 30 seconds (default is 10 seconds)
NoopInterval – 30 seconds (default is 15 seconds)
Linux:
LoginTimeout – 30 seconds
NoopTimeout – 30 seconds
NoopInterval – 30 seconds
If you're unsure please feel free to reach out to our support team to assist you.
Posted on Apr 17, 2024 - 11:16 AEST
MySAU Portal - Ticket System Unavailable
May 5, 2024 02:00-03:30 AEST
Support Tickets via email and the Servers Australia MySAU Portal will be unavailable between 02:00am and 03:30am on Sunday the 5th of May 2023.
Our portal is undergoing an upgrade to allow for contuinuted growth and performance
Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.
Posted on Mar 05, 2024 - 10:21 AEDT
Our portal is undergoing an upgrade to allow for contuinuted growth and performance
Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.
Posted on Mar 05, 2024 - 10:21 AEDT