In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2025 - 06:00 AEST
Sep 01, 2025 - 06:00 AEST
Scheduled - Equinix will be upgrading the security access control system at SY4. During this period, you may experience delays when entering or exiting certain access points as card readers are upgraded throughout the site. All areas will remain secure, and every effort will be made to facilitate access through impacted areas.
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 06:00 AEST
Aug 18, 2025 - 06:00 AEST
Scheduled - Equinix will be upgrading the security access control system at SY3. During this period, you may experience delays when entering or exiting certain access points as card readers are upgraded throughout the site. All areas will remain secure, and every effort will be made to facilitate access through impacted areas.
Upgrade Schedule:
— Start: 18 August 2025, 06:00 local time
— End: 05 September 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Aug 18, 2025 06:00 - Sep 5, 2025 18:00 AEST
Upgrade Schedule:
— Start: 18 August 2025, 06:00 local time
— End: 05 September 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Aug 18, 2025 06:00 - Sep 5, 2025 18:00 AEST
Regions
Under Maintenance
Sydney
Under Maintenance
Brisbane
Operational
Melbourne
Operational
Perth
Operational
New Zealand
Operational
Services
Under Maintenance
Network
Operational
Private Cloud
Operational
Dedicated Servers
Operational
Cloud Servers
Operational
Firewall
Operational
Colocation
Under Maintenance
Spam Filter
?
Operational
Managed Wordpress
Operational
xDSL/EFM
Operational
Network Storage
?
Operational
Virtual Data Centre (VDC)
Operational
Domain Name Service (DNS)
Operational
Data Centres
Under Maintenance
Equinix SY1
Operational
Equinix SY3
Under Maintenance
Equinix SY4
Under Maintenance
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Operational
Vocus - Albany
Operational
SYD2
Operational
NextDC B1
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Servers Australia Monitoring Platform
?
Operational
Servers Australia Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Notice – Equinix PE2 Data Centre (Comprehensive Utility Failure Test & High Voltage Maintenance) Sep 6, 2025 07:00-17:00 AEST
Maintenance Window:
Date: Saturday, 6 September 2025
Time (Local): 07:00 to 17:00 AEST
Time (UTC): Friday, 5 September 2025, 23:00 to Saturday, 6 September 2025, 09:00 UTC
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting a scheduled Comprehensive Utility Failure Test (CUFT) and Annual High Voltage (HV) System Maintenance at the PE2 data centre. These works are a vital part of Equinix’s commitment to maintaining safe, reliable, and resilient infrastructure.
Service Impact:
Power Systems:
- Site loads will be transferred to generator power during the testing.
- UPS-backed systems will remain supported by their primary UPS sources.
- Power system redundancy will be reduced while systems are being maintained.
Cooling Systems:
- Redundancy will be maintained. No environmental impact is expected.
Additional Information:
Maintenance will be performed one system at a time to minimise risk.
The work includes testing and inspection of high voltage infrastructure and associated systems to confirm proper operation under simulated utility failure conditions.
Although service disruption is not expected, the temporary reduction in redundancy may increase fault exposure during the test.
Customer Action:
No action is required. Services will remain protected by UPS and monitored by Equinix throughout the maintenance window.
If you have any questions or concerns regarding this notice, please contact our support team.
Posted on Jul 31, 2025 - 14:45 AEST
Date: Saturday, 6 September 2025
Time (Local): 07:00 to 17:00 AEST
Time (UTC): Friday, 5 September 2025, 23:00 to Saturday, 6 September 2025, 09:00 UTC
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting a scheduled Comprehensive Utility Failure Test (CUFT) and Annual High Voltage (HV) System Maintenance at the PE2 data centre. These works are a vital part of Equinix’s commitment to maintaining safe, reliable, and resilient infrastructure.
Service Impact:
Power Systems:
- Site loads will be transferred to generator power during the testing.
- UPS-backed systems will remain supported by their primary UPS sources.
- Power system redundancy will be reduced while systems are being maintained.
Cooling Systems:
- Redundancy will be maintained. No environmental impact is expected.
Additional Information:
Maintenance will be performed one system at a time to minimise risk.
The work includes testing and inspection of high voltage infrastructure and associated systems to confirm proper operation under simulated utility failure conditions.
Although service disruption is not expected, the temporary reduction in redundancy may increase fault exposure during the test.
Customer Action:
No action is required. Services will remain protected by UPS and monitored by Equinix throughout the maintenance window.
If you have any questions or concerns regarding this notice, please contact our support team.
Posted on Jul 31, 2025 - 14:45 AEST
Scheduled Maintenance Notice – Equinix SY1 Data Centre (UPS B1 System Replacement) Sep 8, 2025 07:00 - Sep 26, 2025 17:00 AEST
Maintenance Window:
Date Range: Monday, 8 September 2025 to Friday, 26 September 2025
Daily Time (Local): 07:00 to 17:00 AEST
Daily Time (UTC): 21:00 to 07:00 UTC (previous day to current)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be undertaking a full replacement of the UPS B1 system at the SY1 data centre. This work is part of their ongoing UPS replacement program designed to ensure long-term reliability and minimise the risk of disruption to customer services.
Service Impact
Power Systems:
- All loads will remain on utility power throughout the activity.
- UPS-backed services will continue to operate on their primary UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
Work will include the replacement of the UPS B1 system and associated batteries.
Maintenance activities are fully scripted and will be carried out by Equinix engineers with support from system vendors and service providers.
Only one UPS system will be worked on at a time to ensure operational stability.
No direct customer impact is expected, but reduced fault tolerance may exist during this period.
Customer Action:
No action is required. Services will remain operational and protected throughout the maintenance window. Equinix engineers will closely monitor all systems to ensure continued stability and service integrity.
For further details or questions, please contact our support team.
Posted on Aug 04, 2025 - 09:38 AEST
Date Range: Monday, 8 September 2025 to Friday, 26 September 2025
Daily Time (Local): 07:00 to 17:00 AEST
Daily Time (UTC): 21:00 to 07:00 UTC (previous day to current)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be undertaking a full replacement of the UPS B1 system at the SY1 data centre. This work is part of their ongoing UPS replacement program designed to ensure long-term reliability and minimise the risk of disruption to customer services.
Service Impact
Power Systems:
- All loads will remain on utility power throughout the activity.
- UPS-backed services will continue to operate on their primary UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
Work will include the replacement of the UPS B1 system and associated batteries.
Maintenance activities are fully scripted and will be carried out by Equinix engineers with support from system vendors and service providers.
Only one UPS system will be worked on at a time to ensure operational stability.
No direct customer impact is expected, but reduced fault tolerance may exist during this period.
Customer Action:
No action is required. Services will remain operational and protected throughout the maintenance window. Equinix engineers will closely monitor all systems to ensure continued stability and service integrity.
For further details or questions, please contact our support team.
Posted on Aug 04, 2025 - 09:38 AEST
Legacy VPS Gateway Relocation Sep 9, 2025 01:00-02:00 AEST
Scheduled Time: 1:00 AM AEST, Tuesday 9th September 2025
Details:
As part of optimising our network, we are moving the gateway for network range 27.111.90.0/23 (gateway 27.111.91.254) to a new network device which will optimise traffic on this range into the future.
Customer Impact:
A brief outage only for services using network range 27.111.90.0/23 will be observed while the gateway is moved. If your IP address is not in this range, there is no impact. The interruption is expected to be brief at under 15 minutes.
Our team will be actively monitoring the environment throughout the process and provide updates as needed.
If you have concerns, please contact our support team.
Posted on Sep 01, 2025 - 17:15 AEST
Details:
As part of optimising our network, we are moving the gateway for network range 27.111.90.0/23 (gateway 27.111.91.254) to a new network device which will optimise traffic on this range into the future.
Customer Impact:
A brief outage only for services using network range 27.111.90.0/23 will be observed while the gateway is moved. If your IP address is not in this range, there is no impact. The interruption is expected to be brief at under 15 minutes.
Our team will be actively monitoring the environment throughout the process and provide updates as needed.
If you have concerns, please contact our support team.
Posted on Sep 01, 2025 - 17:15 AEST
Scheduled Maintenance Notice – Equinix PE2 Data Centre (Annual Static Transfer Switch Maintenance) Oct 6, 2025 09:00 - Oct 11, 2025 18:00 AEDT
Maintenance Window:
Date Range: Monday, 6 October 2025 to Saturday, 11 October 2025
Daily Time (Local): 07:00 to 16:00 AWST
Daily Time (UTC): 23:00 to 08:00 UTC (previous day to current)
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting annual maintenance on the Static Transfer Switch (STS) systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of the power infrastructure supporting your services.
Service Impact:
Power Systems
- All customer loads will remain on utility power during the activity.
- UPS-backed services will continue to run from their primary UPS-protected source.
- Redundancy will be temporarily reduced while work is performed, as R block redundancy will not be available due to isolation of source 2 at the STS.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
- Work will be performed on one STS at a time to minimise operational risk.
- No disruption to customer loads is expected; all systems will remain protected by UPS and generator support if required.
- Maintenance will include testing and verification of STS operation to ensure ongoing reliability.
Customer Action:
No customer action is required. Equinix engineers will closely monitor all systems throughout the maintenance period to ensure service continuity.
If you have any questions or would like further details, please contact our support team.
Posted on Sep 01, 2025 - 10:19 AEST
Date Range: Monday, 6 October 2025 to Saturday, 11 October 2025
Daily Time (Local): 07:00 to 16:00 AWST
Daily Time (UTC): 23:00 to 08:00 UTC (previous day to current)
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting annual maintenance on the Static Transfer Switch (STS) systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of the power infrastructure supporting your services.
Service Impact:
Power Systems
- All customer loads will remain on utility power during the activity.
- UPS-backed services will continue to run from their primary UPS-protected source.
- Redundancy will be temporarily reduced while work is performed, as R block redundancy will not be available due to isolation of source 2 at the STS.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
- Work will be performed on one STS at a time to minimise operational risk.
- No disruption to customer loads is expected; all systems will remain protected by UPS and generator support if required.
- Maintenance will include testing and verification of STS operation to ensure ongoing reliability.
Customer Action:
No customer action is required. Equinix engineers will closely monitor all systems throughout the maintenance period to ensure service continuity.
If you have any questions or would like further details, please contact our support team.
Posted on Sep 01, 2025 - 10:19 AEST