Our provider has confirmed that service has been restored. As such, we've re-enabled our sessions, and they have established again.
We will continue to monitor this for 24 hours before marking this incident as resolved.
Posted Jan 12, 2026 - 09:41 AEDT
Update
Our upstream provider has advised that the root cause of the service outage has been identified and a replacement unit is being prepared to resolve the issue.
They expect service restoration by 10.00 AM AEDT 12/01/2026, though this timeframe remains subject to change.
We will provide further updates when possible.
Posted Jan 11, 2026 - 20:21 AEDT
Identified
Our session with this provider is still continuing to flap.
We've reached out to them again advising this and are awaiting a response.
Posted Jan 11, 2026 - 13:15 AEDT
Monitoring
The upstream provider has resolved the incident. We will monitor for 24 hours before setting this incident to resolved.
Posted Jan 11, 2026 - 11:19 AEDT
Update
Our upstream provider has confirmed that this is related to an unscheduled outage on their end and are currently investigating.
Further updates will be provided as we hear from them.
Posted Jan 10, 2026 - 22:50 AEDT
Identified
We have been alerted to a fault affecting one of our upstream transit connections in the Equinix PE2 data centre.
The issue has been escalated to the upstream provider for further investigation.
No services are currently impacted, as traffic has successfully failed over to our secondary transit provider. Network redundancy is currently reduced while this issue is being investigated.
Posted Jan 10, 2026 - 22:46 AEDT
This incident affected: Services (Network), Regions (Perth), and Data Centres (Equinix PE2).