We have identified an issue with IPsec Tunnel configurations for all customers after the firmware upgrade.
We are going to be applying a fix for this issue; all FortiGate services may become unresponsive during this configuration update.
Posted Feb 05, 2026 - 05:53 AEDT
Update
Services have now been restored. The firmware upgrades have completed.
There are no further outages expected on this platform.
Posted Feb 05, 2026 - 02:47 AEDT
Update
Due to unforeseen issues with the scheduled maintenance on Sydney FortiGate firewalls, some customers will be offline while the upgrades progress.
Next update in 15 minutes.
Posted Feb 05, 2026 - 02:37 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 05, 2026 - 02:00 AEDT
Scheduled
During the times listed in this maintenance, engineers will be performing firmware upgrades to our FortiGate firewalls in the Sydney region. These firewalls are in HA and customers should expect no service interruption under ideal circumstances, but please be aware that some firewall sessions and/or IPSec tunnels may reset during the switchover.
If you have any questions regarding this maintenance, please raise a case via the MySAU portal.
Posted Jan 28, 2026 - 16:34 AEDT
This scheduled maintenance affected: Regions (Sydney) and Services (Firewall).