Firewall configurations have been restored from the backup taken prior to this morning's scheduled maintenance.
The firewall cluster is now in sync, and all customer workloads are back online.
Both firewalls are now running the latest firmware version.
No further downtime is expected.
Posted Feb 05, 2026 - 09:10 AEDT
Update
Most services have now been restored following the rollback and configuration restore.
VPS Connectivity has been restored
One final firewall reload is required to complete the work. During this reload, customers may experience a brief service interruption.
Further updates will be provided shortly.
Posted Feb 05, 2026 - 08:48 AEDT
Update
The reload of the other side of the Fortigate Firewall cluster has not resulted in full connectivity for all services.
Our Network and System Engineers are still reviewing this and we will update once we have further information.
Posted Feb 05, 2026 - 08:45 AEDT
Update
After advice from FortiGate, we have been able to successfully reload one side of the HA FortiGate Firewall Cluster.
We are reloading the opposite side now; there will be a brief outage of all traffic while this happens.
The outage is expected to be 5-7 minutes
Updates to follow
Posted Feb 05, 2026 - 08:20 AEDT
Update
We are currently working with FortiGate support to reload the Firewalls in Sydney.
Some customers may be experiencing intermittent connectivity loss at this time.
Posted Feb 05, 2026 - 07:56 AEDT
Identified
Our network and engineering teams have identified a number of configuration inconsistencies following the firmware update performed earlier this morning.
We are currently preparing to roll back the firmware update and restore the firewall configuration from backup in order to return service stability and consistency.
This rollback will cause a service outage of up to 10 minutes while the configuration is reloaded.
The rollback is scheduled to start between 7:30 AM and 08:00 AM
Further updates will be provided as work progresses.
Posted Feb 05, 2026 - 07:19 AEDT
Investigating
We have identified an issue affecting customers with IPsec tunnels terminating on the Sydney FortiGate Firewall cluster.
Our network and engineering teams are actively investigating this issue and are working directly with Fortinet Support to restore affected services as quickly as possible.
At this time, only customers with IPsec tunnels in Sydney are impacted. Other services remain operational.
Further updates will be provided as more information becomes available.
Posted Feb 05, 2026 - 06:17 AEDT
This incident affects: Regions (Sydney) and Services (Cloud Servers, Firewall).