Network Connectivity Issues

Incident Report for Servers Australia

Resolved

Our Network Engineers have reviewed and confirmed stability across our networking infrastructure.

If you do encounter any issues or require any assistance, please raise a case via the MySAU portal or call us directly on 1300 788 862.

Posted Nov 05, 2025 - 14:08 AEDT

Update

A core switch in Equinix SY1 has reloaded. Customers with HA services would have remained online.

Some customers may have experienced a small outage of less than 60 seconds while routing moved to another data center.

Services within SY1 have been restored, and the Network team will continue to monitor core services in SY1.

Posted Nov 05, 2025 - 10:59 AEDT

Monitoring

Servers Australia's networking infrastructure experienced an intermittent connectivity issue for 7 minutes starting at 10:22 AM.

Services are restored, and our Network Engineers are continuing to monitor the situation.

Posted Nov 05, 2025 - 10:34 AEDT

This incident affected: Services (Network, Private Cloud, Dedicated Servers, Cloud Servers, Firewall, Colocation, Network Storage, Virtual Data Centre (VDC)).