During the times listed in this notice, onsite engineers will be migrating several dedicated servers from one rack to another in our New Zealand POP to consolidate services.
Additionally, we will also be migrating customer virtual firewall services to new hypervisors. This may result in temporary service interruptions for affected customers.
This is the first of three scheduled maintenances, all planned as part of a broader effort to enhance infrastructure and consolidate services. Details of the other maintenances are available in separate notices published alongside this one.
Customers impacted by this maintenance will be contacted directly via a case that will be visible in the MySAU portal. Services affected by this maintenance are expected to experience downtime of up to two hours within the scheduled window.
We will make every effort to minimise downtime and complete the work as quickly as possible. If you have any questions or concerns, please contact our support team via the MySAU portal.
Posted Nov 20, 2024 - 10:44 AEDT
This scheduled maintenance affects: Services (Dedicated Servers, Firewall), Regions (New Zealand), and Data Centres (Vocus - Albany).