Edge network device interruptions

Incident Report for Servers Australia

Resolved

This incident has been resolved.

Posted Jun 24, 2022 - 19:37 AEST

Monitoring

On-site engineers have replaced an optical module and the device is back online. The device will be monitored closely for a time to ensure no further interruptions occur.

If you have any questions about this incident, feel free to open a case via the MySAU portal.

Posted Jun 23, 2022 - 16:25 AEST

Investigating

Engineers are investigating alerts regarding to edge switching devices in our Equinix SY3 facility, which may be affecting some dedicated server customers.

Further updates will be provided as available. If you have any questions, feel free to contact our support team via the MySAU portal.

Posted Jun 23, 2022 - 16:13 AEST

This incident affected: Regions (Sydney), Services (Network, Dedicated Servers), and Data Centres (Equinix SY3).