Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally.
Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed.
We appreciate your patience and understanding while our team worked to restore normal service.
Posted Oct 12, 2026 - 19:07 AEDT
Monitoring
We have identified the cause of the issue affecting our primary DNS resolvers and have implemented remediation.
We are currently monitoring the resolver to confirm stability. Email delivery and other services that rely on DNS resolution should now be working as normal.
We will continue to closely monitor the service for stability moving forward.
Posted Oct 12, 2026 - 15:29 AEDT
Investigating
We are currently investigating an issue affecting one of our primary DNS resolvers.
Customers may experience intermittent email delivery failures, with some messages being rejected due to DNS queries returning SERVFAIL responses. Other services that rely on DNS resolution may also be affected.
Affected DNS Resolver: 221.121.134.9
Our team is actively investigating the issue and working to restore normal service.
We will provide further updates as more information becomes available.
Posted Oct 12, 2026 - 14:57 AEDT
This incident affected: Services (Domain Name Service (DNS)).