Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).
At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.
We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.
Customer hosting services, servers and network infrastructure are not affected by this maintenance.
While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.
Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.
An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.
Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.
Posted Oct 21, 2026 - 18:45 AEDT
Investigating
Servers Australia will be taking the MySAU Customer Portal offline, effective immediately, as a precautionary measure following the disclosure of two critical PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).
At this stage, we have identified no evidence of compromise. This is a proactive security measure to minimise potential exposure while official security patches are released and validated.
We expect MySAU to be restored before 9:00 AM AEDT on Thursday, 22 October 2026, provided suitable security patches are available. If necessary, the outage will be extended until we are satisfied the portal can be safely restored.
Customer hosting services, servers and network infrastructure are not affected by this maintenance.
While MySAU is unavailable, customers will be unable to raise or view support cases, manage services, access IPMI functionality or view invoices.
Our Support Team remains available 24/7 on 1300 788 862. We ask customers to limit calls to urgent and critical issues during this period.
An email notification has been sent to all primary account owners, providing further information about the vulnerabilities, the precautionary measures being taken by Servers Australia, and recommendations for customers to review their own environments.
Further updates regarding the MySAU Customer Portal will be provided here as information becomes available.
Posted Oct 21, 2026 - 18:45 AEDT
This incident affects: Service Desk (MySAU Customer Portal).