Technicians have confirmed all affected services in the rack are now back online. Please contact our team on 1300 788 862 if you believe you are still experiencing a power-related event tied to this incident.
Posted Oct 19, 2020 - 16:52 AEDT
Monitoring
Power has been restored to the affected rack. Impacted servers are being reviewed now during boot up to restore connectivity and services.
Posted Oct 19, 2020 - 16:09 AEDT
Update
Onsite technicians are now working to restore power to affected services in the rack. Impacted servers are expected to be online within 10-15 minutes and further checks will be performed shortly.
Posted Oct 19, 2020 - 15:52 AEDT
Identified
A datacentre technician is now onsite and is reviewing the cause of the power disruption. Further work is being performed to restore power to affected services.
Posted Oct 19, 2020 - 15:41 AEDT
Investigating
Engineers are currently investigating a reported power connectivity disruption affecting several hosts in a single rack in the Syncom SYD 1 / 5GN SDC datacenter.
Datacenter technicians are being dispatched to review the disruption. A further update will be provided as soon as possible.