Routing Issues - Sydney

Incident Report for Servers Australia

Resolved

No further issues specifically related to this maintenance have been reported.
Posted Sep 14, 2020 - 14:06 AEST

Monitoring

Engineers have established a direct bi-lat session with the affected IX peer and are monitoring further.

Please contact us if you are still experiencing issues.
Posted Sep 11, 2020 - 15:07 AEST

Update

Engineers have identified reachability issues to some networks connected to IX that appear to be the root of this issue.

There have been no other issues relating to general routability of traffic.
Posted Sep 11, 2020 - 10:58 AEST

Identified

Engineers have been alerted to similar reports re-occurring from earlier this morning.

We are investigating potential fixes that can be put in place.
Posted Sep 11, 2020 - 10:14 AEST

Monitoring

Engineers are monitoring this situation for any further events or alarms after a path to an upstream provider experienced intermittent transmission interruptions.

Currently, routing in Sydney is stable via other upstream providers.
Posted Sep 11, 2020 - 08:58 AEST

Identified

Engineers have identified the issue occurring and have escalated it to upstream providers to assist in resolving. Further details will be supplied when available
Posted Sep 11, 2020 - 06:38 AEST

Investigating

Servers Australia are currently aware of possible routing issues affecting some of our network within the Sydney Region. This has been raised with our NOC team to investigate further

We hope to have additional details to provide soon
Posted Sep 11, 2020 - 06:36 AEST
This incident affected: Regions (Sydney) and Services (Network).