Edge switch failure in SYD2 facility

Incident Report for Servers Australia

Resolved

After monitoring the situation over the weekend, engineers have confirmed the issue has been resolved.

Posted Mar 18, 2024 - 10:02 AEDT

Monitoring

Engineers have identified an issue and imlemented a fix, and are now monitoring the situation for further changes.

Posted Mar 17, 2024 - 02:09 AEDT

Investigating

Engineers have identified an edge switch experiencing problems in the SYD2 facility. This switch is primarily used for backups and as such, should not interrupt IP connectivity to services in the rack.

An engineer has been dispatched to the site and will investigate further. If you are experiencing any issues, feel free to raise a case to our Support team via the MySAU portal. A status update will be provided once we have further information.

Posted Mar 17, 2024 - 01:19 AEDT

This incident affected: Services (Network, Dedicated Servers) and Data Centres (Syncom SYD2).