Network Failure - Equinix SY4

Incident Report for Servers Australia

Resolved

This incident has been resolved.

Posted Apr 15, 2026 - 15:20 AEST

Monitoring

The technician has successfully replaced the failed hardware, and connectivity has been restored.

Please contact our support team should you still be experiencing issues with your service.

Posted Apr 14, 2026 - 15:25 AEST

Update

The technician is onsite with replacement hardware.

We expect an update within the next 10 minutes.

Posted Apr 14, 2026 - 15:14 AEST

Identified

Network engineers are aware of a network issue affecting a single top-of-rack switch in the Equinix SY4 data centre, which is impacting some dedicated servers.

We are arranging onsite hands to assist further. No restoration time is available at this stage.

We will provide further updates as soon as possible.

Posted Apr 14, 2026 - 14:50 AEST

This incident affected: Regions (Sydney), Services (Network, Dedicated Servers), and Data Centres (Equinix SY4).