Connectivity issues for clients from Brisbane

Incident Report for Servers Australia

Resolved

This incident has been resolved.

Posted Sep 27, 2024 - 15:33 AEST

Update

IX Australia have sent an emergency maintenance notice on the affected device available here https://status.ix.asn.au/incidents/rvgpl2prjbfd

We will leave traffic off of the interface until after the maintenance has concluded. This status will be marked as resolved as there is no further impact to customer services.

Posted Sep 27, 2024 - 14:15 AEST

Monitoring

IX Australia have provided an update that a fix has been deployed, however we will await further diagnosis of the issue and a permanent fix before shifting traffic back on to that service. There is currently no impact to network services or redundancy as a result of this incident.

Further updates will be provided as available.

Posted Sep 27, 2024 - 10:03 AEST

Identified

An issue has been identified with IX Australia's QLD-IX. They have provided a status incident available at https://status.ix.asn.au/incidents/9x5g2nr33nyw

This incident would have affected services in Queensland primarily, but could affect connectivity to services in other locations for traffic collected from QLD-IX and carried to other locations.

We have disabled all BGP sessions on that internet exchange and are awaiting advice from the provider. Traffic should now be flowing normally.

Posted Sep 27, 2024 - 09:39 AEST

Investigating

We are currently investigating reports of connectivity issues for clients from the Brisbane area.

Our Networking team is currently investigating this and will provide updates as soon as we have more information.

We appreciate your patience while we look into this issue.

Posted Sep 27, 2024 - 09:29 AEST

This incident affected: Regions (Brisbane).