Reduced Capacity & Redundancy - Syncom SYD2

Incident Report for Servers Australia

Resolved

This incident has been resolved.
Posted Jul 22, 2024 - 10:00 AEST

Update

We've yet to receive any further correspondence from our upstream provider on this fault, confirming that the issue has been resolved.

We're currently working with them to obtain further updates.
Posted Jul 19, 2024 - 13:25 AEST

Identified

Our upstream provider has advised that they expect resolution within the next hour.

Further updates will be provided ASAP.
Posted Jul 18, 2024 - 17:04 AEST

Investigating

Network engineers have been alerted to a fibre cut on one of our paths connecting the Syncom SYD2 facility to our Sydney POP's.

No ETA has been provided as yet by our upstream provider, although we will be closely monitoring this for further updates.

No services are expected to be affected by this due to a redundant path in place.
Posted Jul 18, 2024 - 10:28 AEST
This incident affected: Regions (Sydney), Services (Network), and Data Centres (SYD2).
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