Equinix BR1 - Colocation rack switch issue

Incident Report for Servers Australia

Monitoring

On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal.

We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.

Posted May 26, 2026 - 12:31 AEST

Identified

An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.

Posted May 26, 2026 - 12:04 AEST

This incident affects: Services (Network), Regions (Brisbane), and Data Centres (Equinix BR1).