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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Network Maintenance - Equinix SY4
May 2, 2024 01:00-05:00 AEST
During the designated maintenance window, our network engineers will be conducting critical updates at the Equinix SY4 facility, specifically targeting the replacement of two edge switches that service colocation clients.
Affected Racks:
SY4:02:060100:104
SY4:02:060100:108
Service Impact:
Customers with colocation services in the specified racks should expect up to 10 minutes of downtime as services are transitioned to the new edge switches.
Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Posted on Apr 22, 2024 - 14:17 AEST
Affected Racks:
SY4:02:060100:104
SY4:02:060100:108
Service Impact:
Customers with colocation services in the specified racks should expect up to 10 minutes of downtime as services are transitioned to the new edge switches.
Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Posted on Apr 22, 2024 - 14:17 AEST
Storage Network Hazard Maintenance - NSW
May 2, 2024 01:00-05:00 AEST
During the maintenance window mentioned, our network engineers will perform maintenance at the Equinix SY1 facility, specifically with our storage network.
Details of the Maintenance
— Activity: The planned work involves migrating internal services at Equinix SY1 to a new switch. Equinix SY1 serves as the witness site for our storage network.
— Network Integrity: The witness network will maintain connectivity with the rest of the storage network throughout the migration. We anticipate no service impact during this period.
Service Impact
— Expected Impact: There are no anticipated disruptions to services as a result of these maintenance activities. We have taken all necessary precautions to ensure a seamless transition.
We appreciate your understanding as we continue to enhance our network infrastructure. For further information or if you experience any issues, please contact our support team directly.
Posted on Apr 22, 2024 - 14:04 AEST
Details of the Maintenance
— Activity: The planned work involves migrating internal services at Equinix SY1 to a new switch. Equinix SY1 serves as the witness site for our storage network.
— Network Integrity: The witness network will maintain connectivity with the rest of the storage network throughout the migration. We anticipate no service impact during this period.
Service Impact
— Expected Impact: There are no anticipated disruptions to services as a result of these maintenance activities. We have taken all necessary precautions to ensure a seamless transition.
We appreciate your understanding as we continue to enhance our network infrastructure. For further information or if you experience any issues, please contact our support team directly.
Posted on Apr 22, 2024 - 14:04 AEST
Scheduled Firmware Upgrades - NSW
May 2, 2024 01:00-05:00 AEST
During the maintenance window advised, our network engineers will upgrade firmware on the core switch stack and two edge switches located in the Equinix SY3 facility.
Important Information
— Single Uplink Customers: If your services are single uplinked to our core switch, you will receive direct contact with more specific information to help manage potential impacts.
— Dual Path iSCSI Connections: Customers lacking dual path configurations on their iSCSI connections may experience up to five minutes of downtime on their storage service. To mitigate this, please ensure your dual path setup is configured properly. More information can be found here. Should you need further assistance, please open a case with our support team through the MySAU portal.
Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Posted on Apr 22, 2024 - 13:36 AEST
Important Information
— Single Uplink Customers: If your services are single uplinked to our core switch, you will receive direct contact with more specific information to help manage potential impacts.
— Dual Path iSCSI Connections: Customers lacking dual path configurations on their iSCSI connections may experience up to five minutes of downtime on their storage service. To mitigate this, please ensure your dual path setup is configured properly. More information can be found here. Should you need further assistance, please open a case with our support team through the MySAU portal.
Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Posted on Apr 22, 2024 - 13:36 AEST
MySAU Portal - Ticket System Unavailable
May 5, 2024 02:00-03:30 AEST
Support Tickets via email and the Servers Australia MySAU Portal will be unavailable between 02:00am and 03:30am on Sunday the 5th of May 2023.
Our portal is undergoing an upgrade to allow for contuinuted growth and performance
Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.
Posted on Mar 05, 2024 - 10:21 AEDT
Our portal is undergoing an upgrade to allow for contuinuted growth and performance
Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.
Posted on Mar 05, 2024 - 10:21 AEDT