All Systems Operational
Uptime over the past 90 days. View historical uptime.
Regions Operational
90 days ago
99.64 % uptime
Today
Sydney Operational
90 days ago
99.97 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
98.25 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.81 % uptime
Today
Network Operational
90 days ago
98.21 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.98 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
99.83 % uptime
Today
Data Centres Operational
90 days ago
99.78 % uptime
Today
Equinix SY1 Operational
90 days ago
100.0 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
98.25 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
Syncom SYD2 Operational
90 days ago
99.83 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 9, 2024
HPE Nimble Storage - All Flash Only
Completed - The scheduled maintenance has been completed.
May 9, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 01:00 AEST
Scheduled - To improve stability and security, we will be updating all HPE Nimble storage all-flash devices to the latest firmware during this maintenance window.

The HPE nimble devices have dual controllers, which will be done one at a time. During this time the controllers will fail-over. There will not be any impact to customer workloads as long as correct timeouts are set on the iSCSI connections.

Please see below to confirm you have the correct iSCSI timeout values set.

For windows, if you use the HPE Nimble toolkit to connect to the volumes, the correct timeout values will already be set and no action is required.

Windows:
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_NimbleOS_5.0.x_Help.whz/wbi1486590879561.html

VMware/ESXi:
LoginTimeout – 30 seconds (default is 5 seconds)
NoopTimeout – 30 seconds (default is 10 seconds)
NoopInterval – 30 seconds (default is 15 seconds)

Linux:
LoginTimeout – 30 seconds
NoopTimeout – 30 seconds
NoopInterval – 30 seconds

If you're unsure, please feel free to reach out to our support team to assist you.
May 2, 14:18 AEST
May 8, 2024

No incidents reported.

May 7, 2024
Loss of Connectivity Sydney
Resolved - This incident has been resolved.
May 7, 18:03 AEST
Monitoring - Our network team has identified and isolated the issue inside our network.

The issue was caused by the looping of MAC Addresses from a single client, no further issues are to be expected and this customer has been isolated from the network.
May 7, 16:19 AEST
Investigating - We are aware of some network related connectivity issues currently and our engineers are currently investigating the source.
May 7, 15:56 AEST
May 6, 2024

No incidents reported.

May 5, 2024
MySAU Portal - Ticket System Unavailable
Completed - The scheduled maintenance has been completed.
May 5, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 02:00 AEST
Scheduled - Support Tickets via email and the Servers Australia MySAU Portal will be unavailable between 02:00am and 03:30am on Sunday the 5th of May 2024.

Our portal is undergoing an upgrade to allow for continued growth and performance

Support will still be available to our customers via the 24/7 phone support line on 1300 788 862 or +61 2 8115 8888.
Mar 5, 10:21 AEDT
May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Scheduled Firmware Upgrades - NSW
Completed - The scheduled maintenance has been completed.
May 2, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 AEST
Scheduled - During the maintenance window advised, our network engineers will upgrade firmware on the core switch stack and two edge switches located in the Equinix SY3 facility.

Important Information
— Single Uplink Customers: If your services are single uplinked to our core switch, you will receive direct contact with more specific information to help manage potential impacts.

— Dual Path iSCSI Connections: Customers lacking dual path configurations on their iSCSI connections may experience up to five minutes of downtime on their storage service. To mitigate this, please ensure your dual path setup is configured properly. More information can be found here. Should you need further assistance, please open a case with our support team through the MySAU portal.

Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Apr 22, 13:36 AEST
Scheduled Network Maintenance - Equinix SY4
Completed - The scheduled maintenance has been completed.
May 2, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 AEST
Scheduled - During the designated maintenance window, our network engineers will be conducting critical updates at the Equinix SY4 facility, specifically targeting the replacement of two edge switches that service colocation clients.

Affected Racks:
SY4:02:060100:104
SY4:02:060100:108

Service Impact:
Customers with colocation services in the specified racks should expect up to 10 minutes of downtime as services are transitioned to the new edge switches.

Need Help?
For any queries or additional support related to this maintenance, please do not hesitate to contact our support team by opening a case in the MySAU portal.
Apr 22, 14:17 AEST
Storage Network Hazard Maintenance - NSW
Completed - The scheduled maintenance has been completed.
May 2, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 AEST
Scheduled - During the maintenance window mentioned, our network engineers will perform maintenance at the Equinix SY1 facility, specifically with our storage network.

Details of the Maintenance
— Activity: The planned work involves migrating internal services at Equinix SY1 to a new switch. Equinix SY1 serves as the witness site for our storage network.
— Network Integrity: The witness network will maintain connectivity with the rest of the storage network throughout the migration. We anticipate no service impact during this period.

Service Impact
— Expected Impact: There are no anticipated disruptions to services as a result of these maintenance activities. We have taken all necessary precautions to ensure a seamless transition.

We appreciate your understanding as we continue to enhance our network infrastructure. For further information or if you experience any issues, please contact our support team directly.
Apr 22, 14:04 AEST
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

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